Sales Training

TROY A KNOX

**** ******** **** ~ WILMINGTON, DE *9805

302-***-**** ~ ****@*********.***

OBJECTIVE

My short term goal is to find an opportunity in Help Desk/Desktop Support. The passion, enthusiasm and commitment to

excellence I have brought to my current job will translate into successful results and timely delivery for my future

employer.

QUALIFICATIONS

Fifteen years of management experience Superb oral and written communication

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Excellent interpersonal relations Presently working towards A+ certification

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HTML, CSS, Javascript, SQL & PHP experience Detail oriented, thorough and organized

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Sensitivity to cultural differences Dedicated to training and development

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RELATED UNIVERSITY COURSEWORK

HTML and CSS I have produced and published several web sites using HTML and CSS, highlighting the usage of forms,

tables and video.

Javascript I know fundamental Javascript programming. I have worked with the DOM, client-side implementation and I

have good comprehension of Javascript frameworks.

SQL- Database Fundamentals I studied database concepts including the Structured Query Language (SQL), the relational

model, normalization, database planning, design and administration. I created a small database able to run queries via

MySQL DBMS.

PHP- Web App Dev Using PHP with an Apache web server I created a web site featuring five customized pages able to detail

product information, receive orders, summarize customer orders and confirm purchases using HTML, forms, and server side

scripting via FTP.

WORK EXPERIENCE

2000 - Present EBE, Philadelphia, Pennsylvania

Bandleader, Guitarist, Vocalist

• Exceeding annual sales goals in 10 out of 13 years

• Ensure all client meetings and events are managed in a proactive manner, exceeding guest expectations

• Develop timelines for functions that balance both the clients’ and vendors’ needs

• Manage 50-60 events per year

• Manage 11-12 employees, including training, scheduling and coaching for high-end events and rehearsals

• Assist in creating budgets

• Create musical charts for group: transposing, transcribing and arranging music

2000 - 2002 Harry’s Savoy Grill, Wilmington, Delaware

Server

• Administered all aspects of attending to customers’ corporate, social and wedding events

• Provided stellar service, fine dining expertise and attended to guest needs

• Earned Server of the Year award within Harry’s Hospitality Group

Bachelor of Science in Liberal Arts, including web application certification

EDUCATION

Wilmington University

New Castle, DE

Cumulative GPA: 3.2

VOLUNTEERING

Conrad School of Science – PTO Event Volunteer – cooking, shopping, setup and breakdown

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Broad Street Ministry- Server and Toiletries organizer

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Odyssey Charter School- reading tutor

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Contact this candidate