Sales Customer

QUALIFICATIONS SUMMARY:

. **+ yrs. of SAP Consulting experience in IT industry with various ERP

SAP SD//EDI/CRM/MM with SAP Implementations, Support Projects, Rollouts,

Change Request, Enhancements and Upgrade Projects.

. Results ambitious, Customer focused Business consultant with Expertise in

all phases of SAP SD (Sales and Distribution), SAP EDI ( Electronic Data

interchange ) and SAP CRM (Customer Relationship Management)

implementation which includes blueprinting, gap analysis, mapping,

prototypes, creating as-is and to-be documentation, design, developing,

preparing functional specifications, programming specifications,user

manuals, testing, go-live, user training and post production support and

troubleshooting tickets.

. Extensive experience in Automotive, Manufacturing, Agriculture,

Electronics, Energy, and Chemical & Health Care industries SAP

Implementations.

. Extensive experience in SD related Order Management Process like Order to

Cash Process,Organization Structure, Mater data setup, Basic Functions,

Pricing Determination, Output determination, Intercompany billing, Stock

Transfer Process, Third Party Process, Partner Determination, Text

Determination, Tax determination, Rebate Agreements, Credit Management,

Consignment Sales Process, Contract and Scheduling Agreements, Batch

Management and Variant Configuration.

. Extensive experience with ABAP/4 Reports, Interfaces, Customization,

Extension, EDI, ALE, IDocs.

. Extensive experience in EDI related communication of SAP and IDocs

customization.

. Proven business process analysis skills - ability to define problems,

collect data, establish facts, document findings, draw valid conclusions

and propose solutions.

. Ability to manage and lead effectively in a team environment,

coordinating multiple tasks in parallel.

. Worked on RFP's, Team Management, Project Plan, Test Strategy, Test Plan,

Test cases, end-user training and post Go-Live support Activities.

. Worked in requirement gathering, fit-gap analysis, testing

(UT/SIT/UAT/E2E) with testing tools like HPQC, design & solutions for

processes, Hands of experience in using the support tools like Support

Centre, Infra, Remedy and SM 7 Service Manager.

. Contributed to company growth by bidding projects, preparing proposals

and strategic alliances, Committed professional who is able to establish

rapport quickly with clients Skilled at Preparing BPP, procedures

manuals, training business users, mentoring junior consultants and

providing ramp-up knowledge transfer to new hire consultants.

. Project management experience and leadership skills.

. Ability to effectively interact with all levels of business and work with

virtual teams.

. Excellent Communicational and Interpersonal Skills.

PROFESSIONAL SKILLS

SAP SD Skills :

. Experience with configuring Sales & Distribution module of SAP R/3

including customer and Material master records, Enterprise Structure,

Order to Cash documents - Inquiry, Quotation, Standard order, Rush

order, Cash order, Scheduling, Shipping and Deliveries, Invoicing,

BOM, Availability Check & Transfer of Requirements and

Listing/Exclusion.

. Extensive Experience in SD Order Management process like Order to Cash

process, Organization Structure, Master data Set up, Configure Sales

Documents types, Item Categories types and Schedule line Category

determination, Copy Control set up for Sales,Delivery and Billing

document type.

. Extensive Experience in SD Bill of Materials, Material

Listing/Exclusion, Shipping Point Determination, Storage Location

Determination, Route Determination.

. Hands on experience in SAP Sales and Distribution for Basic functions,

Intercompany billing and Payment card process, Stock Transfer process

and Third party order processing, Consignment Sales Process.

. Experience with configuring Sales & Distribution module of SAP R/3

Pricing Procedure Determination, Tax Determination, Credit Management,

Output Determination, Partner Determination, Text Determination, Free

Goods Determination, Rebate Agreements, Credit Memo & Debit Memo

Processes, Sales returns processes.

. Extensive worked on Batch Determination and Variant Configuration.

. Experience with configuring sales & Distribution module of SAP R/3

Contracts Quantity Contract Process, Value Contract Process, Service

and Maintenance Contract process, Master Contracts and Scheduling

Agreements.

. Extensive worked on Sales and Distribution Reports .

SAP EDI Skills:

. Expertise in all the EDI messages and proficient in 810, 830,850,862 856,

870 etc...

. Expertise in extending the IDocs developing new message types.

. Very strong in configuring trading partner configuration, Ports and RFC

by identifying the involved systems in the data exchange.

. Expertise in error handling of the inbound and Outbound IDocs.

. EDI New Partner profile set up like maintained Inbound and Outbound

Parameters for Customer s define Partner Role, Message type, Message

Variant and Message functions and process code for Sales, Delivery,

shipment and invoice and Receiver port.

. Experience in ALE errors in IDOC processing, Creation of IDOC, segments,

Check IDOC status, IDOC ready for processing, reprocessing the IDOC's,

Resolved the IDOC errors.

TECHNICAL SKILLS

. Languages: ABAP/4

. Operating Systems: UNIX, WINDOWS'NT, Windows Professional, Windows XP and

DOS

. Tools/Utilities: ABAP Debugger, Run time Analysis.

. SAP Tools: SD, GTS, MM,CRM,EDI, ALE, IDOC,

. ERP: SAP R/3 4.6c, 4.7, ECC 6.0 SAP CRM 4.0, 5.0, 6.0, 7.0 GTS 7.0, 7.1,

7.2, 8.0 and 10.0 versions.

[pic]WORK EXPERIENCE:

1. SAP SD/EDI PCC Convergence Project

July 2014 to March2015

Client: John Deere, Davenport, IA, USA

Role: SD/EDI Senior System Analyst

Accomplishments:

. Understanding the Business requirements and preparing the Functional

specification for Very high, High, Medium and Low priorities programs.

. Based on Business requirement change and modify the functionality in the

AG system.

. Designed and developed standard IDoc changes to custom IDoc to meet the

customer requirements, tested the changes and involved in addressing the

go live issues.

. Maintain the Partner profile for the Inbound Orders message functions 850

and outbound message functions Delivery 870, 856 and Invoice 810 in AG

systems.

. Creation of Organization Structure set up, pricing procedure; maintain

the Master data Customers, Materials and Customer Material information

record.

. Maintained the table entries in VOE4, VOE2, ZTAB- ZVA0_FWDAGT, ZTAB

/DEEREAG/V_IDOC, /DEEREAG/VENHDEF, ZTAB- /DEEREAG/VENHVAL) in AG

systems.

. Maintain the Partner set up for the all the scenario's Lowes Orders,

Lowes Special Orders, THD Orders, THD.COM Orders, Consignment process.

. EDI New Partner profile set up like maintained Inbound and Outbound

Parameters for Customer s define Partner Role, Message type, Message

Variant and Message functions and process code for Sales, Delivery,

shipment and invoice and Receiver port.

. Experience in ALE errors in IDOC processing, Creation of IDOC, segments,

Check IDOC status, IDOC ready for processing, reprocessing the IDOC's,

Resolved the IDOC errors.

. Testing the entire scenario's Lowes Orders, Lowes Special Orders, THD

Orders, THD.COM Orders, Consignment process in CAG, AG2, QAG systems.

. Fixed IDOC's errors related to Master data, pricing related and

successfully reprocess the IDOC's.

. Test all Output EDI scenarios and Resolved all Output EDI errors for

Lowes Orders, Lowes Special Orders, THD Orders, THD.COM Orders, like

sales order output types ZOSR Order confirmation EDI, Delivery Print

output ZC01 pact list, ZC02 Ship List, ZC03 Bill of Lading, ZC04 Delivery

ASN EDI, ZOSR Order status Report EDI, ZOS2 Order status PGI EDI and

Invoice ZC01 EDI.

. Perform Unit Testing and support System Integration (SIT) and User

Acceptance Testing (UAT) of applications

. Analyze and trouble shoot technical IDoc failures, EDI / SAP error

trouble shooting and resolution.

. Worked on SAP SD Extracts Reports Shipment Extract, Mass Order Extracts,

Customer master extract and Material master extract.

. Preparing the all the test scripts for each Scenario's in QC tool and Run

the test scripts to Business and End users.

. Designed and developed standard IDoc changes to custom IDoc to meet the

customer requirements, tested the changes and involved in addressing the

go live issues.

2. SAP SD Support & Change request

Nov 2013 to April 2014

Client: Varian Medical systems, Palo Alto, CA, USA

Role: SD LEAD

Accomplishments:

. Handling off shore team, weekly set-up the client call for review the CR

as well as incident.

. Handling Service request and incidents, Effort Estimation for CR,

Incident Resolution within the SLA's

. Preparing Solution Approach document for Enhancement and take the

approvals for ECR meetings.

. Assignment of the incident as well as Change Request within the Team.

. Preparing the Solution Approach document and Quality test plan for take

the approvals from ERC Meetings.

. Start the changes in ERD system and prepare the ERD test result and Code

review documents from technical side, and then move the changes from ERD

system to ERQ system.

. We request to the user's test it in ERQ system, once get the user

confirmation in ERQ system and take the user signoff for production

movement.

. Weekly once changes moved from ERQ to ERP system, once get the user

confirmation in ERP system and then we can change the status resolved in

service now as well as all documents placed in service now in particular

CR's.

3. SAP SD Support/Enhancements

Jan 2013 to Oct 2013

Client: Hospira Inc. Lake Forest, USA

Role: SD LEAD

Accomplishments:

. Conducted Meetings with business process users for discuss the very high

and high priority Incidents. .

. Handling Support tickets/SR, analyzing & assigning to team, completing

task on time, Preparation / Configuration changes/Approval of CR's.

. Perform Unit Testing and support System Integration (SIT) and User

Acceptance Testing (UAT) of applications

. Analyze and trouble shoot technical IDoc failures, EDI / SAP error

trouble shooting and resolution.

. Worked on SAP SD Extracts Reports Shipment Extract, Mass Order Extracts,

Customer master extract and Material master extract.

. Preparing the all the test scripts for each Scenario's in QC tool and Run

the test scripts to Business and End users.

. Designed and developed standard IDoc changes to custom IDoc to meet the

customer requirements, tested the changes and involved in addressing the

go live issues.

. Handling off shore team, weekly set-up the call for review the SR as well

as incidents.

. Coordinating with Onsite Team/Client Review, Weekly setup calls for

review with IT team/internal team

. Issue Resolution within the SLA's, handling Service request and

incidents, Effort Estimation for CR.

. Designing new process/flow, making configuration changes, Conducting

UAT/SIT testing.

. Providing estimation of time & resources; leading from SD till execution,

handled offshore team, implementing OSS, Cross module solution.

. Provide the support for release activities like Transports move to

production system and monthly twice.

4. SAP SD DRM Support Project

April 2012 to Dec 2012

Client: Philips Lighting, Eindhoven, Netherlands.

Role: Team LEAD

Accomplishments:

. Handling the team, set-up weekly meetings with client and updated inflow,

outflow and outstanding issues in the PR4 and PR2 system as well as

sharing the strategy plan for reduce the outstanding the issues.

. Set-up Sales team meetings and implementing the stagey plan for reducing

the incidents and update the status to the business and IT team.

. Handling incidents, change request and problem incidents for the Philips

lighting process.

. Preparing for weekly shift roaster to the consultant as well as some

times provide the weekend support to the client like Crisis issues, Move

the CR to production.

. Working on Philips Specific Z functionalities like DRM.

. Handling DRM related tickets on Day-to-Day business provide the solution

to the client and closed the incident with in SLA'S.

. ON-Call support, maintaining & Responsible for Completing Issue tracker.

. Ability to take and give directions/instructions and provide assistance

through completion of tasks.

. Hands of experience in using the support tool HP Service Manger 7.

5. SAP SD Implementation Project

Jan 2011 to April

2012

Client: Connect well

Role: SAP SD & EDI Functional Lead Consultant

Accomplishments:

. Conducting the scooping / design workshops for the business people.

Explaining the existing one sap business process to the business people,

finding out their business process and documenting the gaps.

. Analysis of Scoping Sessions, User Requirements and Finalization of Blue

print.

. Preparing the functional design documents for conversion requirements in

SD like customers, material, item proposals, customer info records and

other RICE objects.

. Preparation of functional specification, document, Understanding of

Client requirement, design and develop Sales Process for smooth flow of

operation.

. Configuration of Enterprise structure from SD Point of view. Sales

organization structure, Define & Assign Sales Organization, Distribution

Channels and Divisions for Sales area, Assign Sales organization to plant

and sales areas, sales districts, office, Groups.

. Defining new Item categories,), Item Category Groups, Schedule line

categories, configure partner determination

. Sales Order Types, Item Categories, Schedule Lines, Copy Controls between

Order Types and Billing Types, Copy Controls for Item Categories

. Configured Oder Types, Delivery Types, Billing Types Item Categories,

Schedule Line Categories and their Determinations Customer Groups,

Material Groups.

. Configured the Pricing Procedures, Condition Types and Access Sequence

system..

. Configured Credit card process (credit card types, credit card plan

assignments, checking groups), developed authorization/settlement of

credit card process.

. Master Data: Define Categories and Hierarchies for Individual Objects,

Warranties, Services and Contract Products. Configured I Base management,

defined counters and record counter readings for installed base

components and individual objects to keep track of measurements that

indicate usage.

. Base Customization: Configured Organization data determination, Partner

Determination, Dates, Status, Texts, Incompleteness Procedure, Item

Categories, and Copy Control etc.

6. SAP Technical Upgrade project 4.6c to ECC 6.0

Mar 2009 to Feb 2010

Client: GE Water

Role: SAP SD Functional Lead

Accomplishments:

. Given the Delta functionality training to the COE's team, Version Upgrade

from 4.6 C to ECC 6.0

. Before and after CPC (Code page conversion) and Unicode conversion tested

all the reports from respectively modules.

. Randomly check the Authorization test for users, testing of new

developments and reports in ECC6.0, testing all Business process cycle

with all company codes in every system.

. Responsible for issue resolution, coordinating unit test and integration

test, User training, Cut over activities.

. Execution of the test scripts in ECC 6.0 Sand box which includes unit

test scripts, integration test scripts.

. Responsible for post upgrade support for 60 days and along with support

responsible for end user training on the new development.

. Execution of the test scripts in ECC 6.0 Sand box which includes unit

test scripts, integration test scripts.

. Solving the issues during UAT.

. Guiding testing team in Automating the Unit and Integration test scripts

in QTP.

. Guiding the testing team in execution of the automated scripts in QTP.

. Resolving the issues during user testing and guiding the testing team in

execution of the automated scripts in QTP.

. Post Go-live support.

7. SAP SD Support Project

June 2008 to Feb 2009

Client: Momentive

Role: SD Functional Consultant

Accomplishments:

. Hands of experience in using the support tools like Support Centre, Infra

and Remedy tools.

. Handling Support tickets/Cases, analyzing & assigning to team, completing

task on time, Preparation / approval of CR.

. Issues resolved like pole wise Asia Specific, Europe and America.

. Handling Tickets on Day-to-Day business, interacting with client and

resolved the issues within SLA's.

. Strictly Follows the SLA's for resolving the service request as priority

bases for each pole.

. Maintenance support includes solving the service request raised by the

end user by providing effective solutions for business within the time

frame agreed upon in the SLA.

. Preparing for Release Notes for every incident like mentioned the

technical as well as functional changes in RN's for MOC process.

. Explain the issue and solution provide to the COE's team and take the

approvals for further process and ensure that the changes are not

affected other poles.

. We have tested it like different system like sandbox, Development and

quality then finally move to the changes to the production monthly twice.

8. SAP SD Enhancements

Jan 2008 to

May 2008

Client: GE Energy

Role: SD Functional Consultant

Accomplishments:

. Gathering the Business requirements from business side and given the

effort estimation for each enhancement.

. Explained the Business requirements to COE'S team and take the

Enhancement approvals for further process.

. Worked on Preparing like BRD and FDD.

. Explain the requirements to the technical team and help out to preparing

the TTD.

. Worked on Enhancement Interfaces like Payment card process with PPS

server.

. Worked on Enhancement like Tagged parts and ZPR01 and ZPR04 Pricing

process.

. Prepared End user documentation for various functional Enhancements.

. Preparing the KT for each Enhancement provided the training to the

Support Team.

9. SAP SD CRM Implementation .

May 2006 to Dec

2007

Client: GESECACO

Role: SAP SD CRM Functional Consultant

Accomplishments:

. Conducting the scooping / design workshops for the business people.

Explaining the existing one sap business process to the business people,

finding out their business process and documenting the gaps.

. Analysis of Scoping Sessions, User Requirements and Finalization of Blue

print.

. Preparing the functional design documents for conversion requirements in

SD like customers, material, item proposals, customer info records and

other RICE objects.

. Preparation of functional specification, document, Understanding of

Client requirement, design and develop Sales Process for smooth flow of

operation.

. Configuration of Enterprise structure from SD Point of view. Sales

organization structure, Define & Assign Sales Organization, Distribution

Channels and Divisions for Sales area, Assign Sales organization to plant

and sales areas, sales districts, office, Groups.

. Defining new Item categories,), Item Category Groups, Schedule line

categories, configure partner determination

. Sales Order Types, Item Categories, Schedule Lines, Copy Controls between

Order Types and Billing Types, Copy Controls for Item Categories

. Configured Oder Types, Delivery Types, Billing Types Item Categories,

Schedule Line Categories and their Determinations Customer Groups,

Material Groups.

. Configured the Pricing Procedures, Condition Types and Access Sequence

system..

. Configured Credit card process (credit card types, credit card plan

assignments, checking groups), developed authorization/settlement of

credit card process.

. Master Data: Define Categories and Hierarchies for Individual Objects,

Warranties, Services and Contract Products. Configured I Base management,

defined counters and record counter readings for installed base

components and individual objects to keep track of measurements that

indicate usage.

. Base Customization: Configured Organization data determination, Partner

Determination, Dates, Status, Texts, Incompleteness Procedure, Item

Categories, and Copy Control etc.

. Defined Business Roles, Navigation Bar, Work Center and Logical Links

according to the business requirement.

. Defined and Assigned Work Center link groups, Logical Links, Direct link

groups according to the business requirement.

. Case management: Configured Case types, Case Closing profile and Partner

determination profile. Integration with Knowledge Management and Content

management.

. Hands on experience in Middleware part and Integration to R/3 as Back

end.

. Replicate Products Master Data, Business Partner Master Date, and Pricing

Condition & Transactional master data form R/3 to CRM, Queue Monitoring

and BDoc's Analysis.

. Involved in integration testing, Cut-over plan, Go live & post

implementation support.

. Provided by Support 6 weeks after the Go live in Production and ensure

that Production system is stable.

10. SAP SD Support Project

May 2003 to April 2006

Client: GE Silicones

Accomplishments:

. Hands of experience in using the support tools like Support Centre, Infra

and Remedy tools.

. Handling Support tickets/Cases, analyzing & assigning to team, completing

task on time, Preparation / approval of CR's.

. Issues resolved like pole wise Asia Specific, Europe and America.

. Handling Tickets on Day-to-Day business, interacting with client and

resolved the issues within SLA's.

. Strictly Follows the SLA's for resolving the service request as priority

bases for each pole.

. Maintenance support includes solving the service request raised by the

end user by providing effective solutions for business within the time

frame agreed upon in the SLA.

. Preparing for Release Notes for every incident like mentioned the

technical as well as functional changes in RN's for MOC process.

. Explain the issue and solution provide to the COE's team and take the

approvals for further process and ensure that the changes are not

affected other poles.

. We have tested it like different system like sandbox, Development and

quality then finally move to the changes to the production monthly twice.

EDUCATION:

. Master of Business Administration (MBA) from JNTU Campus, Hyderabad,

India.

SASA

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