Software Quality Assurance Analyst

Professional Experience

SunGard Public Sector, Lake Mary, FL

Senior QA Analyst, 10/2012 - 9/2014

. Analyzed technical requirements for web applications to create,

execute and maintain functional and regression manual test cases in

Microsoft Test Manager.

. Utilized Visual Studio Team Foundation Server (TFS) to track projects

and bugs.

. Created iSeries SQL queries to verify back-end test results and for

finding test data.

. Worked collaboratively in a high-contact, environment with developers,

product managers, support staff and other key team members to insure

quality throughout the SDLC.

. Scrum agile development methodology used for application development.

. Created a sampling of HP automated tests for presentation to

management.

LYNX Services, Fort Myers, FL

SQA Analyst - SQA Lead, 7/2006 - 5/2012

. Assisted with design and performed testing of a consumer, eCommerce

website for auto glass repair and replacement; Testing included credit

card processing.

. Performed software testing of on-going enhancements to the website.

. Transitioned to testing and triage of escalated production support

issues for an integrated Auto Physical Damage claims management web

application.

. Utilized HP's QuickTest Pro and HP LoadRunner.

. SeaPine TestTrackPro used for tracking issues.

. Performed analysis of Mercury QTP 9.2 and Seapine QA Wizard Pro.

Provided recommendation.

. Developed scripts for performance testing and functional testing using

the IBM Rational tools.

. Justified upgrading SQA hardware.

. SQA lead for team located in multiple cities. Developers located in

Pittsburgh, PA and India.

Adknowledge (MIVA, Inc.), Fort Myers, FL

Quality Assurance Engineer, 4/2005 - 6/2006

. Tested Pay-Per-Click web based business advertising solution software.

. Analyzed requirements and developed detailed test plans.

. Used Aardvark and Gemini defect tracking tools.

. Assisted the team with resolution and verification of software fixes.

Travelport (WORLDSPAN), Atlanta, GA

Senior Programmer/Analyst-Programmer/Analyst, 04/2000 - 11/2004

. As Topaz administrator converted company-wide monitoring of

applications from Mercury ActiveWatch to Mercury Topaz and converted

monitoring of servers from an internal system to Mercury Topaz. Used

VuGen to develop scripts for Topaz monitoring.

. Developed queries against an Oracle database and designed reports

using MS Access for management reports not provided by Mercury

Interactive.

. Developed and maintained WinRunner regression scripts for web-based

travel industry applications for QA.

. Administrator for Topaz ActiveWatch including customer support for

products monitored; implemented new products onto ActiveWatch;

developed workflow design and testing for QE programming team.

Proactively monitored and analyzed performance trends from

ActiveWatch.

Travelport (WORLDSPAN), Atlanta, GA

Senior Quality Assurance Analyst, 10/1994 - 04/2000

. Utilized Mercury's TestDirector (HP Quality Center) to design and

manually execute tests. Testing was performed on new products,

enhancements to existing products, and software defects throughout the

development life cycle phases.

. Developed basic scripts for HP LoadRunner. Used the Controller to

setup, schedule, and execute the tests.

. As QA Database coordinator, tested all database changes.

. Participated in design discussions with the project team.

. Provided assistance in determining programmatic and alternative

solutions to correcting defects.

. Acted as a liaison with the development staff.

. Coached junior QA analysts in research techniques and assisted them to

resolve issues, identify and isolate discrepancies.

. Provided defect reports to the project manager and team.

. Used data from Web Trends to determine which operating systems and

browsers should be used for current application testing.

. Provided input during functional design walk-through meetings, project

team meetings, and roll-out discussions .

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