Telecommunications Engineer

David Lauterbach

**** * ********* **, *********, MD 21702

Home: 301-***-**** - Cell: 240-***-****

*****.**********@*****.***

Career Profile:

Experienced Technical Operations Engineer with solid experience managing

all levels of multiple projects including budgeting and administration.

Skilled at designing, installing and maintaining large critical

communication networks.

In-depth knowledge of Network operations at all levels. Demonstrated

proficiency in staffing, training and development, budgeting and program

management.

Experienced working with multiple Network and Telecommunications products

and services including Cisco, Avaya, Audio Codes, Dell and Juniper

equipment.

Experienced working with many different network monitoring tools including

HP Openview, Solar Winds, IBM Tivoli and Nagios.

In-depth knowledge of installing, maintaining and troubleshooting

telecommunications equipment and services including POTS, T1, CAMA,

Wireless & VOIP.

Experienced in the Implementation and Support of multiple Learning

Management Systems

Skill Highlights:

Excellent leadership and communication skills

Skilled at taking complex technical information and translating the

information into plain language so that none technical personnel can

clearly understand the information.

Proven ability to plan, organize, and manage Communications Company

Intensely Customer Focused

Background in Critical Communications, Satellite Communications, Network

Management, Call Center Management.

Background in creating and expanding business product lines

Operations Management:

Managed multiple Global Call Centers.

Handled all functions related to both Customer Service Call Centers and

Technical Help Desk Support.

Managed Multiple Satellite Headend Systems supporting Video, Audio & Data

Systems at Geographically dispersed Uplink facilities.

Managed a Global Network of Satellite Installers of over 5,000 individual

technicians to support various projects around the globe.

Technical Skills:

Advanced knowledge with IPTV protocols.

Transmission, Switching, and TCP/IP (Fast / Gigabit Ethernet, Networking

Protocols, Router Installation Configuration), OSI Layer Model

understanding.

Experienced with Wireless networks, architecture and protocols, LTE,

Mobile WiMAX, UMTS\WCDMA, GSM, GPRS, EDGE, HSPA+, wireless data and IP

networks, system integration and validation, field testing and performance

evaluation, RF testing, RF KPI validation, SIP/RTP, MIMO, OFDM/OFDMA,

4G/IMT Advanced, Radius/Diameter and TCP/IP.

Experienced in dseigning, installing and managing Cisco Wireless networks

including Access Points and Wireless Controllers through use of Cisco NCS.

Specifically working with 2200, 4400, 5500 & 7500 series. Extensive

experience in LAN and WLAN network design across a broad spectrum of

technologies including MPLS, IPSec, VSAT and Wireless.

Experienced working with multiple router technologies including BGP, OSPF,

EIGRP. RIP & RIP II.

Extensive work with TACACS and Diameter.

Experienced in working with various VOIP Systems including CIsco

Unification Call Manager (various versions including 7.0, 8.6 & 9.0) &

the Audio Codes VoIP Media Gateways (FXO, FXS & Mediant).

Experienced working with Cisco 2600 & 2900 Series routers and Catalyst

Switches.

Experienced installing and managing Cisco Jabber as a part of a Cisco

Unified Communications System.

Experienced working with WebEx as a part of a Cisco Unified Platform.

Experience working with VMWare ESXI 4.1 & 5.5

Experienced supporting Nortel Central Switching systems including DMS-10,

DMS-100, DMS-200 & DMS Tandem Switches.

Field Engineer, visit tower sites, conduct cable loss/insertion loss/return

loss and R56 inspection of sites

Expert Trouble Shooter

Advanced knowledge of electronic test equipment (Signal Generators,

Spectrum Analyzers, Oscilloscopes, Air Magnet, Multi-meters, Lan Analyzers,

Opti-meters, etc. (Anritsu, HP, Motorola Analyzers).

Advanced knowledge with the installation and troubleshooting of technical

problems of operating systems and software programs. (i.e., Windows 7,

Windows 2000, XP, Microsoft Office, MS Project, Microsoft Outlook,

Microsoft NT Server, Microsoft Exchange Server, Workstation)

Intermediate knowledge of SQL, PowerShell.

Advanced knowledge in installation and troubleshooting technical problems

of PC hardware and peripherals.

Intermediate knowledge of Dell PCs and HP Net Servers, Switches (Layer 2)

and, Cisco Routers (Layer 3).

Advance knowledge of TCP/IP, IIS, Either talk.

Advanced knowledge of telephony operations (Digital/Analog), products and

services.

Knowledge of Centrex, PBX and Voice over IP services and RoIP (Radio Over

IP).

Advance knowledge of cable systems (cat 3, cat 5, RG 11, LDF-4-50).

Advanced knowledge of Remedy, GoldMine, Crystal Reports & other trouble

ticket tracking software.

Intermediate knowledge of long-term telecommunications plans.

Intermediate to advanced knowledge of MS Office suite; proficient in the

use of Excel and Access.

Professional Experience:

Consultant

March 2014 to Current

Frederick, MD

Working on various small consulting projects for private clientele.

Designed, sourced and managed installation of POS system for new

restaurant. Created network design, determined cable runs, installed POS

hardware and software. Provided full documentation to customer. Designed

and delivered staff training on system.

Developed Digital Signage Platform for commercial venture. Sourced

hardware, recommended platform, build initial deployment. Created training

manuals and delivered training to personnel to run system.

Working as technician on various short term IT projects ranging from

installing DAS systems to installing routers, to installing new telco lines

and equipment to repairing computers in offices.

Systems Engineer

August 2012 to March 2014

Frequentis - Columbia, MD

Design, Install and Manage multiple 911 Emergency Call Center

Telecommunications Systems. Integrating COTS equipment and software with

Frequentis proprietary software to support 911 Call Center communication

upgrades throughout the Panhandle of Florida, Chicago, Illinois & Maryland

including all telephone communications (Landline, Cellular Phase I & II,

VOIP, etc.) and Radio Equipment (Motorola P25, etc.). Integrate Dell

Computers & Switches, Audio Codes Mediant VOIP Gateways and various other

network components to build fully redundant Call Systems with 100% uptime.

Significant time spent with Sales Team developing network designs, RFP

responses and delivering technical responses to both technical and non-

technical audiences.

Responsibilities include:

Conduct Site Surveys and develop customized installation plans based on the

Site Survey results.

Work with Software development teams in the United States and Europe to

design, develop and test features specific to each installation.

Creating customized integration plans to integrate various PBX Systems

(Including Avaya, Cisco CUCM versions 7.0, 8.6 & 9.0) into Frequentis

Proprietary VOIP System.

Extensive work with networking and telecommunications protocols including

IP subnetting, DNS, VLAN's, SIP, RTP, DSCP, QoS and the OSI Model.

Specifically worked with Cisco VPN ISM to create secure networks.

Supported Frequentis internal network system managing Cisco 2600 series

routers, Catalyst Switches, CUCM version 9.0, Cisco Jabber & Webex.

Extensive work with TACACS and Diameter.

Supported Frequentis internal wireless network through the use of Cisco

NCS. Designed and implemented Wireless Guest network with various layers

of security and hours of availablity.

Extensive use of VMWare 4.1 & 5.5 in lab to create virtual server systems

designed to replicate supported networks.

Extensive work with MicroSoft Server (2003.2008 & 2012), Exchange Server,

Active Directory, Sequel Server Administration and RAID System Deployment.

Employed SQL to import Customer Databases into Frequentis Software as well

as manipulated Databases via SQL to customize Records management system.

Wrote and deployed Powershell scripts to automate lengthy login scripts.

Create detailed network designs and installation plans and developed

logical schedules to meet customer requirements.

Work with test teams to write and implement accurate test plans to ensure

that software is delivered on-time, bug free and fully meets the needs of

the customer.

Develop training manual, admin manuals and installation manual specific to

each installation. Delivered training to on site personnel as well as

provided on site support during system role out and on going remote

support.

Physical installation on site of all equipment. Ensure that equipment is

racked and cabled according to work order, conduct pre go live testing to

ensure all components are working correctly and support live cut-over.

Installed and configured all software including: Window 7. Windows Server

2012 ( LDAP, Active Directory, Access, Remote Desktop, etc), Frequentis

Call Taker, Frequentis CAD, All VoIP software (B2BUA, SIP Proxy Servers,

etc), Dell Switch software, AudioCodes software.

Integrated Frequentis proprietary equipment into Central Switching

equipment such as Notel DMS-10 & DMS-100 and provided 24hr support for all

telecommunications equipment.

President/Owner

October 2011 to August 2012

DigMeTV - Frederick, MD

Developed a company designed around installing Large Screen Televisions and

computers in Public Spaces connected via the internet and customized

digital signage applications in and around the Frederick, Maryland area.

The network shows a combination of entertainment programming and local

advertising. Have combined Entertainment, Advertising, Texting & Online

Communities (ie Facebook, Twitter, etc) into a seamless network designed to

create an effective advertising network focusing on small and medium sized

businesses at prices they can afford. Grew the company to 7 host sites

with a weekly viewership of over 45,000 people with and had over 40 local

companies advertising on the televisions. As a small company, I was

required to use Technical skills, Sales Skills, Accounting Skills, etc on a

daily basis.

Developed video presentations using various non linear editing platforms

including Powerpoint, Adobe Photoshop, Windows Movie Maker, Camtasia

Studio.

Transcoded video and video across platforms including .wmv, mpeg2, mp3 &

mpeg4

Developed strong business relationships with host business sites

Operations Manager

February 2011 - October 2011

Morcom International - Chantilly VA

Managed both Sales and Operations team in a company specializing in the

design and implementation of broadband wireless infrastructure systems,

public safety radio communications, aeronautical communications, and RF

spectrum monitoring systems.

Specific projects/areas of responsibility included:

Installation of a Frequentis 3020X touch screen Voice Communications Switch

for the Belizean Civil Aviation Department, Belize C.A.

Installation of a Mobile Access VE DAS install Ft. Belvoir, 4G LTE network

architecture in-building solution to deliver multiple cellular services

over a LAN infrastructure, Tested and validated with the Cisco Unified

Wireless Network (Version 9.0), 5-bar coverage for 2G, 3G, 4G services with

MIMO. Extensive work with networking and telecommunications protocols

including IP subnetting, DNS, VLAN's, SIP, RTP, DSCP, QoS and the OSI

Model.

Supported Morcom internal network system managing Cisco 2600 series

routers, Catalyst Switches, CUCM version 8.0 and internal Cisco wireless

network through the use of Cisco NCS. Worked with multiple routing

protocols including OSPF and EIGRP. Redesigned and supported network to

include both wired and wireless networking with complete guest Wireless

network with entry through a walled garden.

Installation of Mobile Access 2000 at the Loudon County ADC and the

Lynchburg, VA ADC, Single broadband architecture supports multiple

operators and mobile services from 400 MHz to 6 GHz including, GSM, CELL,

PCS, iDEN, Public Safety, AWS, 700 MHz LTE, Paging, UMTS, DCS, WMTS,

Integrated and transparent Wi-Fi support, maximize and build indoor network

footprint for optimum coverage.

Extensive work with MicroSoft Server (2003.2008 & 2012), Exchange Server,

Active Directory and RAID System Deployment.

Broadband Engineer, configure Antenna systems and Backhaul circuits,

minimize cost for managing GSM/EDGE networks, help migrate to LTE

infrastructure reusing UMTS-HSPA sites.

Engineering technical review, cable and antenna installation, wiring

devices and control panels point to point, to include digital

inputs/outputs and analog inputs/outputs.

Programming, testing and troubleshooting system head end equipment on

medium-scale systems.

Technical Trainer, conduct technical training sessions Contribute to

modifications of training objectives. Writes, edits, updates training

programs, including outlines, text, handouts, tests, and designs exercises.

Delivers training to large and small groups of students, and individually

as needed. Familiar with and skilled in employing multiple training

methodologies such, telephonic or email instructions, and in delivering

training outside of the classroom on-site at the customers work areas.

Completed complete overhaul of all marketing materials designed to create a

unified comprehensive presentation of the company's capabilities.

General Manager

March 2005 to February 2011

Digital Media Solutions, Inc - Frederick, MD

Manage Global Communications networks for corporations including managing a

Global Satellite Network for the Army Air Force Exchange Services (AAFES)

supporting over 2,000 sites which generates $800k in revenue on an annual

basis.

Designed and built integrated call centers and data centers in the United

States, Canada and England to support the installation and repair of

corporate communication systems and digital media systems around the globe.

Developed customized database to track daily operations.

Wrote and implemented training manuals, call center policies and procedures

and delivered training as required.

Ensured proper staffing to handle call volume, email & instant messaging

support by accurately forecasting volume. This involved building a close

business relationship with customer to be kept aware of upcoming projects,

carefully monitoring the weather on a global basis to anticipate possible

satellite outages and proactively calling sites to verify operational

status.

Sourced and ordered equipment and as needed ensuring that equipment was

delivered to needed locations on time at the most competitive prices.

Designed & Implemented solutions to deliver AAFES television, radio and

data communications to a wide variety of both digital and analog

transmission equipment.

Worked with AAFES to study the implementation of Distributed Antenna

Systems to provide ubiquitous Wi-Fi/Cellular coverage on Military

Installations throughout the United States. Wrote case studies to support

the need and feasibility of the project. Studied all DAS system providers

to determine which solution would be the best fit based on a performance

versus cost analysis. Presented findings to the AAFES Management.

Created proactive monitoring tools that enabled the company to provide

outstanding customer service by being able to proactively respond to both

network and individual service outages.

Defined strategy and business plan for developing Wireless City-wide

Networks.

Designed Wi-Fi/Wi Max/Cellular/Public Safety coverage plans using a variety

of propagation tools, sourced equipment, wrote proposals & presented

proposals. Partnered with various Wi-Fi/Wi Max/Cellular/Public Safety

companies including Sasktel, Strix Systems, VanderStar Engineering, SST

Wireless, Motorola & Cisco Systems

Won multiple contracts to install City-wide WiFi networks including

LaCrosse, Wisconsin, Newport Beach, California & Milledgeville, Georgia.

Designed and installed prototype Cellular DAS system architecture in

Calgary, Alberta. Designed integration with WiMAX/Wi-Fi and Cellular to

provide 4 bar ubiquitous coverage throughout the buildings.

Designed and supported internal network system managing Cisco 2600 series

routers, Catalyst Switches, CUCM version 7.0, Cisco Jabber and WebEx.

Performed multiple IOS upgrades. Worked with multiple routing protocols

including VLAN, QoS, OSPF, BGP & EIGRP. Extensive work with TACACS and

Diameter.

Accountable for all areas of a Global Business including overall customer

satisfaction. Managed Call Centers in the United States and Europe to

support World-wide Satellite Communications.

Built strategic alliances with multiple Fortune 500 Companies that resulted

in them increasing the amount of Business Television broadcasting they were

doing by over 25%.

Implemented and Supported multiple Learning Management Systems for Multiple

Fortune 500 Companies around the world.

Managed Wireless Internet Service Provider Company - Hometown Wireless.

Managed the supporting network of Cisco 2601 routers and Catalyst Switches

which were interconnected at Local LEC and the Wireless Access Points using

VLANs, QoS OSPF, BGP & EIGRP.

Extensive work with networking and telecommunications protocols including

IP subletting, DNS, VLAN's, SIP, RTP, QoS and the OSI Model.

Extensive work with MicroSoft Server (2000, 2003 & 2008), Exchange Server,

Active Directory and RAID System Deployment.

Served 4 Communities in Frederick County Maryland serving approximately 400

customers.

Managed a combined customer service/technical support help desk.

Director of Technical Operations

March 1998 to March 2005

Loral Skynet - Rockville, MD

Responsible for the operation and network security of Large Satellite Head

End Systems broadcasting video and data around the globe.

Managed multiple teams of satellite professionals including Call Center

Personal, Technical Support Representatives and Satellite Technicians.

Managed Global IT infrastructure supporting a global fiber network

interconnected with a satellite network using Cisco 2900 series routers and

Catalyst Switches. Network supported thousand of users across the globe.

Supported multiple IOS upgrades. Extensive work with various routing

protocols including BGP, RIP, RIP II, EIGRP & OSPF. Extensive work with

TACACS and Diameter.

Provided remote help desk support remotely managing telecommunications

systems for many smaller communities/governments. Supported full range of

telecommunications equipment including Cisco routers and switches, Nortel

DMS-10, DMS-100, DMS 200 & DMS Tandem systems.

Supported global internal wireless network through the use of Cisco WCS

Extensive work with networking and telecommunications protocols including

IP subnetting, DNS, VLAN's, SIP, RTP, DSCP, QoS and the OSI Model.

Implemented and Supported multiple Learning Management Systems for Multiple

Fortune 500 Companies around the world.

Strengthened company's business by relocating satellite resources from

multiple satellite uplink centers to on primary uplink center. This

resulted in an ongoing annual savings of over $250,000 per year.

Accountable for The Business Television Unit including overall customer

satisfaction.

Built strategic alliances with Customer Service Call Center and Technical

Support Call Center that resulted in increased efficiencies for both

Centers resulting in overall savings of greater than 25% by reducing the

number of personnel needed per shift.

Manager Business Television

February 1993 to March 1998

EchoStar Communications - Denver, CO

Part of the original Business Television Unit for Dish Network. Developed

all original policies and procedures for the Department.

Wrote and delivered contract proposals to potential new Business Television

Clients. Developed strong working relationships with reseller networks.

Managed team of Commercial Customer Service Representatives and trained

them on the proper procedures for handling Business Television Events.

Implemented and Supported multiple Learning Management Systems for Multiple

Fortune 500 Companies around the world.

Interfaced on daily basis with EchoStar Engineering to adjust the technical

systems to meet the unique needs of the Business Television Unit.

Served as the Technical Director for Charlie Chat's- a monthly program

where Charlie Ergen would talk to the Satellite Technicians around the

country. Responsible for ensuring set was ready and that all communications

line was up and operational prior to broadcast.

Education:

Florida State University 1979

Tallahassee, FL, United States

Business Administration Associate of Arts

Certifications:

Audio Codes Installation and Troubleshooting Certification. July 2013

Currently studying to get my CCNA certification. Plan to sit for test in

December.

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