Customer Service Software Engineer

Location:

Posted:

March 31, 2015

Nicolas Alexandre Le Clair

***********@*****.***

EXPERTISE AND SKILLS

Languages JAVA, C, Javascript, JSON Jelly, SQL, Python, html, Assembly Language

IDE Eclipse, Netbeans, xCode

Tool kits Apache(dom) Libraries, Android SDK, Google Webkit, Aptana, git

Database MySQL, Oracle 11g, MongoDB

EDUCATION

B.S. in Computer Science San Jose State University, San Jose, CA

May 2013

ASSOCIATE SOFTWARE ENGINEER

Service Now, San Diego, CA November 2013- Current

● Utilize git as a source control tool

● Developed in JAVA, javascript, python

● Develop method of extracting Database schema and translating it into XML

● Fix and diagnose problems discovered within the platform

● Optimize and enhance user experience

● Worked on Project to Upgrade multi-node customer instances, ensure data integrity and that there

are no out sync nodes

● Work closely with other teams to include and modify features for other product offerings

● Worked on products security policies

● Synchronize database columns with relationships with one another

● Refactored JAVA code to accommodate new features

SOFTWARE ENGINEERING EXPERIENCE

ne 2010- – Aug. 2010

IBM DemandTec, San Mateo, CA Ju

● Modified an Open Source Software Project MAXQ to meet company's internal testing needs

● Developed Python and JAVA through the use of JYTHON as an interpreter

● Managed and tracked https and http website traffic for testing

● Simulated tracked https and http for testing purposes

● Operated key stores and connection protocols to allow for connection to https portals

CUSTOMER SERVICE EXPERIENCE

City of San Jose, San Jose, CA

● Maintained database of the San Jose Public Library

● Validated personal information in customer database

● Supported and interacted with customers

● Organized, restocked, and received rary material

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