Project Manager Management
Resume:
Cynthia M. Armstrong
San Pedro, Ca 90731
*********@*****.***
• 25 years IT experience, Program, Project Management, Development Manager,
Change Management, Portfolio Management, Campaign Management
• Implemented and rolled out Agile
• Implemented process improvements that led to a well-trained, motivated and
highly functional staff.
• Rolled out and implemented Portfolio Management tool Clarity to 1500 people
• Innovation Project Manager of the year 2008 first HD Project (DIRECTV)
• Created High School Mentoring Program
• Created Back pack give away at Ernst and Young which is still being done today
• Mentor Big Brothers Big Sisters
• Recognized for ability to drive new projects and bring new life to stagnant
projects.
• PMP certification
• Relationship manager with outstanding record of troubleshooting problems and
implementing lasting solutions.
• Strong leadership and interpersonal communication skills
• Excellent attention to detail, ability to multi-task and work independently with
minimal supervision.
• Able to work in a fast-paced, deadline-driven environment.
• Ability to effectively mentor and coach a team to continually high performance.
Summary of Qualifications
• Highly developed communication skills, particularly in the technical capacity.
• Comfortable with a variety of system platforms and software.
• Bachelor’s degree in Computer Information Systems
• Leadership and Teamwork skills honed over 12 years experience.
• Proficient in deadline-intensive environment.
• Strong analytical and research skills.
• Excellent communication and presentation skills.
• Strong Program Management skills
• Clarity certified
• Proficient in MS/Excel, Power Point, MS Project, Visio
• PMP 2012
• Certified SCRUM Master
2/2014 – Present DIRECTVTV -Contractor – EPMO(Engineering)
As a Sr. Project Manager in the EPMO I am currently assigned to the infrastructure team.
Currently I am working on the first Hadoop, Analytics Engine and Amazon Cloud
projects for DIRECTV. Lead the project team; deliver quality work on- time and on
budget. Ensure that management receives regular communications. Update status and
complete administrative work in a timely manner.
7/2012 – 2/2014 ROVI - Director Program Management (Engineering)– ROVI-
As a Director I provide Program Management and Customer Engagement responsibilities
for large scale clients. I am responsible for client satisfaction, Operations and Production
support, Project Management / New Initiative management, Engineering oversight, and
High Level Stakeholder Communication. In addition I am responsible for creating and
implementing the new PMO processes and establishing the PMO as an integral part of
ROVI. Rolled out Agile/SCRUM to entire engineering team using Kanban/Scrum.
Responsible for implementation, ongoing management and strategic growth of the
Engineering Service Provider/Cloud Services programs Cable Operators, Set top boxes,
and Guides, Tablet, iPhone and Android responsible for budgeting, revenue, cost
management. Responsible for working with UX and oversee all programs and projects
from beginning to end. Develop best practices and techniques for Program Management.
Manage engineering/IT resources and assist lead teams rolling out Agile and Rovi
Methodology. In addition I lead large complex enterprise Programs from beginning to
end.
new BIG DATA projects using Hadoop and Amazon Cloud. This is the first Amazon
Cloud and Big Data initiative for DIRECTV.
• Rolled out first HADOOP project for DIRECTV
• Project Management lead for all BIG DATA projects
• Managed budgets between 5 million and 20 million
• Assisted in creating and driving new processes for new developed EPMO
• Work with stake holders to create change requests
• Manage, scope, schedule, budget and risks
7/2012 – 2/2014 ROVI - Director Program Management (Engineering)– ROVI-
As a Director I provide Program Management and Customer Engagement responsibilities
for large scale clients. I am responsible for client satisfaction, Operations and Production
support, Project Management / New Initiative management, Engineering oversight, and
High Level Stakeholder Communication. In addition I am responsible for creating and
implementing the new PMO processes and establishing the PMO as an integral part of
ROVI.
Currently responsible for implementation, ongoing management and strategic growth of
the Engineering Service Provider/Cloud Services programs Cable Operators, Set top
boxes, and Guides, Tablet, iPhone and Android responsible for budgeting, revenue, cost
management. Responsible for working with UX and oversee all programs and projects
from beginning to end. Develop best practices and techniques for Program Management.
Manage engineering/IT resources and assist lead teams rolling out Agile and Rovi
Methodology. In addition I lead large complex enterprise Programs from beginning to
end.
• Lead/Rolled out Agile to the Programs and Program Managers
• Assisted in set up and creation of PMO and newly created processes
• Assisted in the creating of the Rovi Process Methodology for the
PMO
• Lead Change coalition a program dedicated to change the Rovi
culture with President and his direct reports
• Manage a team of five Sr. Program and Program Managers
• Lead highly complex programs that span the entire company
• Vendor manager
• Work with sales team and customers to manage expectations
• Develop best practices, techniques, and tools for project
planning, execution, project management, ongoing
milestone/deliverable tracking, communication and key performance
metrics.
• Identify and resolve issues and conflicts within and between
various project teams
• Review budget proposals and recommend budget changes where
necessary
• Oversee the use of Agile and ensure all teams come up to speed
within a certain time frame
• Coach, mentor, motivate, and supervise new project team leads,
team members, and contractors
• Effectively communicate and manage project expectation to Program
Managers, sponsors, team members, executive management, and other
stakeholders in a clear and concise fashion
• Manage and develop project management team
• Actively manage the prioritization and interdependencies of key
projects and milestones
• Oversee and provide direction to PMO vendors and contractors
• Implement tools that enable communication and efficiency
• Create, enhance, and deliver useful reports to our senior leaders
• Proactively manage risks and the change management processes for
each assigned initiative
• Identify and highlight changes which impact budget and communicate
to executive leadership team regularly
• Ensure reporting and processes are meeting network leadership
needs
• Collect feedback from teams regarding continuous improvements
• Research new tools and methodologies for improvement
• Determine optimal information flow and communication
• Evaluate current systems and tools and implement changes as needed
• Train staff and networks to utilize new tools, processes, and
systems, as needed
• Understand contracts and service agreements and how details apply
to each project, including project budgets
6/2011 – 7/2012 Sr. Program Manager (Engineering) – EchoStar Interactive Digital
Lead streaming, SVOD (subscription video on demand), Mobile Applications and
Account Manager for Vizio and Toshiba. Lead Program Manager for Set top boxes and
Mobile project
• Work with major accounts Vizio and Toshiba to maintain our application on their
devices
• Created processes for Mobile applications (SDLC)
• Ensure all programs follow SDLC processes
• Lead Program Manager for set top boxes
• Lead Program Manager for mobile devices
• Mentor and coach new Project Managers
• Lead various initiatives new and existing initiatives
• Maintain relationships with vendors and ensure their technical is documented and
tracked
• Develop, negotiate and manage an individual program or sub-set of a program
• Coordinate multi-functional activities related to the program in a scrum
environment
• Monitor progress and reports any risk or issues, including resources need
• Propose enhancements to the process, tools or organization
• Drive for results and facilitate co-work between different scrum and functional
teams
• Help foster a highly collaborative, respectful and accountable team culture
• Identifies gaps, proposes and drives enhancements to the processes, tools and/or
organization
• Rally development project/product management tool updated as required with
User stories, size, responsible, delivery date.
• Scrum meetings are organized efficiently
• Coach and facilitate self-organization of the teams
• Organize brainstorming and/or retrospective for process, work method or problem
solving improvement
• Ensure communication between functional domains for problem solving Lead by
example, in professionalism, integrity, pragmatism and flexibility
• Ensure process are followed
6/2004- 7/2011 - Sr Project Manager DIRECTV, Inc. Portfolio Management Team
Currently the Outsource Development Manager of a team of five Project Manager,
Business Analyst and developer and an outsourcing team in India. Manage and support
Portfolio Management team for DIRETCV. Lead Project Manager for Middleware or
wed services and various IT Projects.
• Rolled out Clarity (PPM Tool) to IT and Engineering, ensure all Project Managers
follow SDLC processes
• Setup and negotiated the out sourcing contract to manage all configuration
changes, development, and setup changes with the Outsourcing Company in India
• Coordination and lead strategic sourcing events
• Coordinate and work with VMO office, make and suggest relevant changes
• Manager SLAs (Service Level Agreements)
• Main Point of contact for all vendors
• Software licensing support and renegotiation
• Contract negotiation and management including, SOWs. Master Service
Agreement, terminations, escalation
• Work with project teams to define scope for vendors
• Coach, guide, mentor and trouble shooter for employees.
• Managed process improvement initiatives for Senior staff (CIO, VP, Sr. Directors,
Directors)
• Make recommendation regarding policies and processes, performed assessments
to indentify organizational and operational impacts
• Managed and coordinated events for process team, lead lunch and learns, team
events for all levels of DTV from CIO to development and Administrative team
• Coordinate with appropriate team managers, supervisors for status
• Track and coordinate training requirements for DTV
• Work with teams to write Statements of work and Level Of Effort and reviews of
project deliverables and documentation
• Chair weekly project meeting for issues/reviews/escalations
• Monitor project for budget/time line and escalate when necessary
• Provide feedback to stake holders
• Current modules use Modules implemented: Demand Management, Project
Management, Resource Capacity Management, and Time keeping.
• Manager of the report writing team and work with Business owners to gather
requirements
• Manager of development team prioritize work and work with Business owners to
validate the work once its completed
• Work directly with Senior executives Director and above
• Status reports and monthly meeting/presentation with CIO
• Drive multiple technical projects from initiation to delivery
• Relationship management 8 vendors
6/2004 -2008 IT Project Manager DIRECTV, Inc.
Project Manager and point of contact for Enterprise Integration Engineering middleware
division and TAOS credit system, manage multiple small to large scale projects
consecutively. Manage 5-10 projects at one time with multiple executives, stake holders.
Manage budgets, risks, and scope, and SDLC process, work directly with developers,
analysts, managers, Sr. Managers, and V.P. level executives. Create project plans and
monitors plans throughout the duration of assigned projects and ensure quality and
timeliness of project results. Resolves escalated issues and refers problems to the next
level. Prepare standard and ad hoc management reports and presentations for assigned
projects. Organizes and directs project teams. Assured the attainment of high quality
results as scheduled and within budget and efficiently interacts with peers and next level
of management. I have successfully managed projects of low to high complexity.
10/2003 6/2004 Sr. Consultant, Hitachi Consulting, Irvine Ca.
Sr. Consultant working as a Project Manager/Change Management Consultant/Business
System Analyst EAI (Middleware) team led for a large scale implementation ERP
implementation. Clients: Raytheon & Farmer Brothers.
Coordination of all training, communications & presentations
Create/Document Survey Analysis, risk/issue analysis
Liaison between project team and end user and executives
Strong PC skills (excel, power point, word)\
Coordination of all Testing with end-users
Creation of technical specifications, functional specifications, user specifications
Risks Assessment, Testing, Requirements Gathering, Documentation
User acceptance testing/test scripts creation
SeeBeyond Architect
10/2004-2004 Wellpoint Woodland Hills
Business analyst for IT conversion Program.
4/2002 -10/2003 Software Analyst, SeeBeyond Technology
OA Engineer working with all SeeBeyond products, 4.1.2. 4.5.2, 4.5.3 etc.
Involved with testing of Core e*Gate as well as add-on products. Team lead for AS400
testing and code fixes. Created test plans and test scripts Regression and performance
testing, Testing Seebeyond Products on all platforms (Unix, Windows NT & 2000, HP,
AS400, OS390 Mainframe) Testing and analysis of database eways = SQL, Sybase 11
Gathering requirements from end users, created documentation and conducted training
5/2001 to 2002 - @Business (Southern California Edison) Project Manager (6 Month
Contract
In my role as project manager I am assisting 8 team leads in the Infrastructure department
in the conversion or 15,000 laptops and desktops from windows 2000 to windows 95/98.
1/1999 to 5/2001 Critical Technologies Consultant, Cap Gemini Ernst and Young
As part of a team I am the Developer/Business Systems Analyst/Architect for the EAI
team. I have worked on several engagements using middleware, such as developer,
functional analyst, business analyst, system analyst, regression testing, Quality Assurance
Testing, Team Lead. Using various platforms such as AS400, PL/SQL, Oracle,
Mainframe.
I worked on various engagements, new business development projects, and research.
Worked as team coordinator for Lotus Notes roll out for a major automobile dealership.
As the migration troubleshooter I was the point of contact for 5 teams and was
responsible for the coordination of these teams. Worked with E-Commerce, research,
documentation and assisted in the development and creation of a major website. Worked
on pursuits and new business developments, prepared flow charts, graphs, analysis, trend
comparison. Developed/Tested and Technical System design and Integration Testing
using PL/SQL. My role is to keep the project going using all phases of the life cycle, risk
management, cost analysis, issue management, coaching, mentoring and meeting
facilitation. Peer advisor to eight co-workers and diversity team lead for college
recruiting. In addition I was the community-outreach coordinator for CGEY; I have
coordinated and lead several events such as Big Sister Christmas Backpack drive, 3 years
and Career Day at local schools in the community.
Volunteer Work: Ernst and Young:
Team lead for the out-reach group at Ernst and Young and I have developed an ‘Adopt a
School’ program which involves mentoring and tutoring sessions for the children and
participating in their school events. I Created a toy drive for children in the local
community in conjunction with a major community based organization. Assisted in the
creation of three affinity groups, I am on the steering committee for all three. These
groups work with consultants that are from culturally diverse backgrounds that need to
feel more connected with the firm. I Participated in recruiting events. and assisted in the
creation of a Mentor-ship program at a local high school. Created presentations and
assisted in the training of end users. Prepared written reports with text, chart and spread
sheets as part of client deliverable. Currently working with a start up client as a web
developers, wrote business specifications, functional specifications, interviewed staff for
content, developed content, vendor selections, software/hardware research and selection,
and am responsible for creating skeleton site for approval to CEO. In addition I am
assisting the development team building the site using HTML. I am proficient at
netobjects, and have used front-page and Dreamweaver.
1/1997 to 5/1999 Data Processing Manager /Programming Analyst, Neema
Clothing
In charge of all aspects of MIS department. Created the department hired and trained six
people, coordinated with users and outside sales department. Motivated and led group
ensured all data processing functions were completed accurately and on time.
Responsible for maintenance of all COBOL programs running on AS400. Created
queries. Maintained supplies, coordinated with vendors to get the best prices. Managed
contract programming staff, coordinated their work and resolved issues, between the
users and programmers. Set up devices, created user profiles, maintained system security,
and kept the system running at an optimum performance level.
1/1993 to 1/1997 Sr. System Administrator, Data Processing Manager, Sparklets
Water
Monitor and troubleshoot 5 AS400’s, 2 RS6000s and a LAN/WAN with three servers
attached. Worked directly with VP and management staff. Designed and created staff
visual presentations, as well as invitations to various vendors and customers. Developed a
matrix project using Freelance graphics which gave and overview of the MIS department
to all the executives within the company. Developed a detailed summary of our system
performance, user expectations and programmer performance. Worked with 300+ end
users on a help desk, problem solving and trouble shooting. Performed nightly backups
and job processing. Designed and created all documentation for operation staff.
Developed and maintained a Customer Satisfaction Project where I worked directly with
internal and external customers. Produced weekly reports charts and graphs. Managed the
training of new employees. Responsible for scheduling and for nightly processing.
Worked on CISC to RISC upgrade on four machines.
Education:
Bachelor’s of Science Degree, Computer Information Systems, DeVry Long Beach
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