Administrative, customer service, call center, AP, AR, Sales

Katie Darragh

**** ******* ***

Warren, MI *****

586-***-****

**************@***.***

OBJECTIVE

Passionate and results-driven individual seeking a Medical Receptionist, Accounts Receivable, Billing or

invoicing position utilizing exceptional customer service skills and proven ability to manage administrative

tasks, while providing, flexible personality and strong communication skills in order to provide excellent

services to the patients and guests.

SKILLS AND PROFICIENCIES

• Medical Assistant Program (High School Elective)

• Vitals & Charting (High School Elective)

• Electronic Health Records (College Course)

• First Aid/CPR Certified

• Registered Nursing Bachelors Program (Current)

• MS Office

• AS400 (database)

• Velocify Leads 360

• Call Center / High Call Volumes

• Problem Solving and Resolution

• Written Communication

• Preparing Correspondence

• 65 wpm Typing Speed

WORK EXPEREINCE

Allstate Insurance

Licensed Insurance Agent

6-2013 to Present

• Highly skilled in performing front desk duties.

• Well-versed in scheduling, greeting and interacting with clients.

• Provide outstanding customer service by handling customer inquires.

• Sales – Drove sales for new customer accounts by cold calling and using marketing strategies to

stimulate sales growth.

• Accounts Receivable – Post customer payments by recording cash, checks and credit card

transactions. Maintains records by updating them in system.

• Billing – Analyzes invoices for accuracy, make necessary corrections, prepares billing invoices and

mails them out to customer.

• First Call Resolution- the ability to resolve customers concerns and request within first call.

Assistant Manager

Dollar Tree

02-2011 to 6-2013

• Promoted from cashier to Assistant Manager within three months of employment.

• Responsible for total store operations of a 3 million dollar retail store.

• Created a plan to empty stockrooms and make employees more accountable in return boosted

productivity.

• Responsible for store inventory, ordering and processing everyday merchandise, frozen foods and

dairy.

• Achieved sales, profit, customer satisfaction, and sanitation goals.

Education

Baker College, Clinton Twp., MI

• Associate of Science in Nursing (In Progress) GPA 3.7

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