Security Guard

LaToshika R. Lacy

**** *** ** ***.** Washington DC 20019

202-***-**** (cell)

*************@*****.***

SKILLS/ABILITIES

Organizational/Management

Planned U.S. Census outreach enumeration strategies; maintained

records for quality control verification; complied with accuracy

standards; maintained high production rates; and recorded data.

Monitored Walter E. Washington D.C. Convention Center events,

senior citizens apartment building, CVS Drug Store and vacant

buildings for safety; supervised guest, contractor, and visitor

sign-in; performed security rounds; and prepared incident reports.

Staffed high-end women's clothing section of flagship Washington,

D.C. department store; handled financial transactions; assisted

with managing flow of stock; performed merchandise inventory,

identified and assessed damaged items, replenished sales

merchandise; prepared inventory reports; opened and closed

registers; and promoted to Ralph Lauren Specialist with monthly

clothing allowance.

Customer Relations/Communication

Greeted Convention Center and CVS Drug Store contractors and

visitors, apartment tenants and guests, and department store

customers.

Conducted census interviews; followed stringent guidelines and

confidentiality laws; explained the purpose of the interview; and

recorded information following a script.

Assisted with census questions; responded to questions about

department store merchandise; and handled complaints.

Trained, mentored, and assisted newly hired security guards.

Office/Administrative Systems and New Technology

Proficient in the use of multi-line telephone systems, retail cash

registers, smart phones, and Microsoft Word.

WORK HISTORY

Security Guard

BTI Security, Rockville, May 2013 - October 20014

Maryland

April 2010 - August 2010

Enumerator

U.S. Census Bureau, Washington,

DC

Security Guard

March 2006 - March 20009

Innovative Security, Washington, DC

Security Guard .

January 2005 - January 2006

CES Security, Silver Spring, Maryland

Sales Associate/Sales Specialist

June 1999 - December 2002

The Hecht Company, Washington, DC

EDUCATION

High School Graduate June 1999

Calvin Coolidge Senior High School, Washington, DC

High School Diploma

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