Customer Service Management

N ELL IE L. WINSTON

*** ******** ***** *********, **, 29646 864-***-**** S ***********@*****.***

Objective

To obtain a position in the fields of Protective Services or Healthcare Support Services.

Skills P rofile

- 10 Key Skills

- Securi ty Report & Document Preparation

- Records Management

- Office Management

- Corrections Staff Development & Training

- Crossing Guard Inventory Management Policies & Procedures Manuals

Employment H istory

1997 1999

Orange County Sheriff’s Office, Orlando, Florida

Certified Crossing Guard

- Used gaps in traffic to permit school children to safely cross roads. Control children congregated at

s treet crossing

- Point, and instruct kids in elements of t raffic safety.

2002 2003

South Carolina Department of Corrections

Corrections Officer

- Duties to protect the public protect the inmates and protect all employees and officers.

2005 2006

Allied Barton Security Services, Greenville, SC

R eserve Security Officer

- Patrol facili ties as needed, reporting incidents and providing customer service when appropriate.

2006 2014

Securitas USA Security Services, Greenville, SC

Security Officer (Administrative)

- Recordings of inbound and outbound t rucking services to client.

- Monitor all incoming visitors, contractors, and employee entrances, via CCTV monitors and

cameras daily.

- Keeping logs current and administer billing invoices to clients.

- Patrol perimeter, assist in visitor management and key control, also providing customer services

as needed.

E DuCAT IO N

- Luther Judson Price High School 1976 to 1980, Diploma, Atlanta, GA

- Rutledge Communi ty Collage, 1982 to 1983, Atlanta, GA

- Orlando Vocational Technical Center, 1988 to 1989, Certification in Nursing Assistant, Orlando,

FL

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R eferences:

Robert S. Winston- Georgia State University Police Officer 678-

-

949-3636

Robyn Winston-Coleman Small Business Owner 864-554-

-

9700

Sier riena Evans-Robinson – C areer Counselor & Admissions 678-

-

613-2141

Ken Gainer-Securitas Security Services Supervisor 864-

-

242-0464

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