Project Manager
Resume:
Scott M. Hacker, MBA, PMP, CSPO
*********@***.***
SUMMARY
A highly accomplished Project Manager and Certified Scrum Product Owner
with over 15 years of diverse professional experience. Possesses
outstanding team leadership, behavioral management and negotiation skills.
An ability to build strong, beneficial relationships with: staff, executive
management, functional teams and vendors. Experience with MS Project,
SharePoint, Visio, Clarity Project Management System, MS Project Server,
Excel, and Word.
PROFESSIONAL SUMMARY
UNIVERSITY OF MASSACHUSETTS - SCHOOL OF MEDICINE, (Boston, MA) May 2013-
Present
Project Manager - Consultant
. Assigned to the Center for Health Care Financing - State Supplemental
Program ("SSP") a program for disabled citizens of the Commonwealth of
Massachusetts.
. Working on program expansion plans, research and development as well as
preparation of project plans in support of project initiatives such as:
workflow automation, eligibility processes and recoupment of overpayments
to program recipients.
. Responsible for the development of agreements between public entities and
the Medical School.
. In my current project work we are using Agile and Scrum processes to
complete system upgrades.
. Previously assigned to the Commonwealth of Massachusetts, Executive
Office of Health and Human Services ("EOHHS"), to act as liaison between
the Enterprise Invoice Management / Enterprise Service Management
("EIM/ESM") Business Unit and Virtual Gateway (VG) and represent EIM/ESM
interests with VG Operations. (EIM/ESM is an electronic invoicing system
used by agencies and providers under EOHHS to bill and receive payment
for a variety of health and human services.)
. Maintain Project Plans in MS Project and MS Project Server for IT PMO as
well as workflows of customer service issues in MS Visio.
DELL- HEALTH CARE SERVICES, (Boston, MA) August 2012 to May 2013
Project Manager- Contractor
. Supervising resources both on-shore and off-shore such as: business
analysts, testers, and developers to achieve project deliverables, and
manage budgets and resources. Staff totaled 12 individuals.
. Estimated project budget of $3.0 million and work included agenda
preparation, budget tracking and communication updates.
. Managing revenue cycle aspects of projects from initial intake of
patient demographics and data, quality audit, processing bills, A/R cycle
and month end reports for patients, doctors, hospitals and other
providers.
MCKESSON MEDICAL SERVICES, (Boston, MA) April 2012 to July 2012
Project Manager- Contractor
. Implemented "e-learning" system for McKesson employees and clients.
. Managed team of four in a matrix reporting structure which including off-
shore developer for a system budgeted at $1.5 million.
. Developed UAT plan to test in pre-production environment the "e-
learning"system.
. Coordinated efforts with marketing, sales, IT, training and legal to
deliver communications to clients on new system.
INDABA GLOBAL RESEARCH (Boston, MA) October 2011 to April 2012
Project Manager- Contractor
. Provided Project Management Consulting Services to an independent
research firm that services the institutional money management community.
JP MORGAN CHASE (Boston, MA) June 2011 to October 2011
Project Manager- Contractor
. Produced central task deliverable calendar for the mutual fund
administration clients, established discussion board on issues and
created corporate policy document repository.
. Designed and launched SharePoint site for the JP Morgan Treasury and
Compliance Group.
. Establishment of site-enabled management to: onboard employees 50%
faster, decrease penalties and exposure by real time monitoring of
service level agreement (SLA) deliverables, institute consistency for
organizational procedures through use of procedural templates and provide
feedback on employee performance for future training opportunities.
LIBERTY MUTUAL INSURANCE COMPANY (Boston, MA) December 2010 to June 2011
Investment Operations
Project Manager - Contractor
. Managed project to investigate and resolve Sarbanes-Oxley Audit Rule
Compliance deficiencies for the Investment Operations Department.
. Tested key controls within the group and followed-up on the progress of
any necessary remediation actions discovered as a result of the testing.
BANK OF AMERICA, PRIVATE CLIENT GROUP (New York, NY) April 2010 to
November 2010
Project Analyst- Contractor
. Project analyst on the review of process flows for approval of Merrill
Lynch domestic and international client accounts to insure compliance
with US Patriot and Bank Secrecy Acts. Conducted exhaustive research and
interviews to determine client identity and funding origin for 95% of at
risk accounts.
ING INVESTMENT MANAGEMENT (New York, NY) July 2009 to February 2010
Project Consultant- Contractor
. Reviewed investment guidelines and portfolio mandates for 250 mutual fund
and institutional clients in Charles River Development compliance testing
system in response to SEC audit.
. Remediated compliance issues, prepared response to SEC and trained
portfolio managers on mandates and restrictions.
LIBERTY MUTUAL INSURANCE COMPANY (Boston, MA) March 2009 to June 2009
Senior Project Compliance Analyst - Contractor
. Worked on implementation of a software package from Blackrock Solutions
(Blackrock Aladdin).
. Managed work streams for Portfolio Management, Legal, Audit and
Compliance during software implementation.
SS&C TECHNOLOGIES (Hartford, CT) January 2008 to December 2008
Project Consultant - Contractor
. Developed tracking metrics of Key Performance Indicators for Client
Deutsche Bank.
. Created Work Breakdown Structure and workflows for integration and
transfer for Deutsche Bank internal accounting system to SS&C
Technologies proprietary accounting system.
PULSE TRADING (Boston, MA) October 2005 to October 2007
Finance Manager- Full-Time
. Preparation of written regulatory procedures, financial reporting, and
training for institutional buy-side firm.
. Established Alternative Trading System ("Dark Pool") obtaining regulatory
approval from the SEC.
. Managed audits of the firm conducted by the SEC and FINRA.
SUN LIFE INSURANCE COMPANY (Boston, MA) October 2003 to October 2005
Senior Compliance Analyst - Full-Time
. Developed testing and monitoring program to comply with applicable
provisions of the Investment Advisers Act of 1940.
. Conducted due diligence of service providers to the company's proprietary
mutual funds in accordance with applicable regulations.
EDUCATION
. Bryant University, Project Management Professional Program
. Bentley University, Certificate in Pension Law
. Pace University, Master of Business Administration
. New York University, Bachelor of Arts, member Phi Beta Kappa
CERTIFICATIONS:
. Project Management Professional (PMP), Project Management Institute
(PMI), 2011
. Certified Scrum Product Owner (CSPO), 2014
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