Helpdesk Technician

RODERICK HERNDON

**** ******* **** **

Marietta, GA 30067

Cell: 404-***-**** / ********.*******@*****.***

PROFILE

Seeking a position in the IT field who undertakes complex assignments, meet

tight deadlines and delivers superior performance. Possesses practical

knowledge as Entry Level IT Technician, operates with a strong sense of

urgency. Thrives in a fast-paced setting along with solid insight into

troubleshooting both hardware and software problems over a broad spectrum.

CORE QUALIFICATIONS

. Windows 7/8/95/98/2000/XP

. MS Exchange Server

. ERP Systems/JDE

. Active Kill Disk Software

. SQL

. Basic Networking

. Microsoft Office

TECHNICAL SKILLS

Linux, MS Exchange, Firewall Installation, Configuration and

Troubleshooting

EDUCATION & TRAINING

BACHELOR OF BUSINESS ADMINISTRATION: Management Information Systems

University of West Georgia, Carrollton, Georgia

August 2008

Program Accredited by the AACSB- International

The Association to the Advanced Collegiate School of Business

Completed Courses: New Horizons

August 2012 - August 2013

CompTIA Security+

Cisco - Interconnecting Cisco Networking Devices Part 1 (ICND1) v1.1 &

Devices Part 2 (ICND2) v1.1

PROFESSIONAL EXPERIENCE

CNC CONCRETE AND GRADING

Atlanta, GA

Construction Worker

October 2013 -September 2014

. Clean and prepare construction sites by removing debris, garbage, and

trees.

. Load and unload building materials.

. Level concrete and earth using trowels and shovels.

. Operate large powered machinery and equipment (drills, grinders,

pressure cleaners).

TYCO (Fire & Safety Products)

Austell, GA

Electronic Technician II / Desktop Support Technician I

July 2009 - October 2011

. Quickly learn and master new technology; equally successful in both

team and self-directed settings; and proficient in a range of computer

systems, languages, tools and testing methodologies.

. Proven experience in network/hardware/operating systems,

troubleshooting, PC assembly, system integration, technical support.

. Attention to detail, good problem solving skills, willingness to learn,

resourceful and motivated personality.

. Excellent communication/ people skills and strong team & customer

oriented.

. Identifies printers available for a given workstation, changes default

network printer when required.

. Install and update of software, as well as the setup and configuration

of all equipment.

. Install Windows XP professional operating system on a variety of Dell

servers that sell throughout the world.

. Set up phones, printers, and computers, did patching for phone lines &

computers.

. Remotely fixed printer issues and network connectivity. (Zebra

Netbridge)

. Patterned Lines for internet and phone on the company's main server.

. Taking responsibility for personal development, learning and

performance levels.

. Able to work outside of normal business operating hours.

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SILVER LINING MARKETING CONCEPTS

Austell, GA

Sales Representative

April 2009 - June 2009

. Silver Lining is a promotional marketing firm that specializes in the

sale of promotions and gives donations to Dare to Care Inc. and

Starlight Children's Foundation.

. Present and sell company products and services to current and potential

clients.

. Communicate new product and service opportunities, special development,

information, or feedback gathered through field activity to appropriate

company staff.

. Trained on the job new sales employees.

GREENSIGHT TECHNOLOGIES, LLC.

Austell, GA

Audit Technician

August 2008 - November 2008

. Run diagnostics on notebook computers and enter the specifications,

conditions, notes into a worksheet.

. Tested & Installed motherboards and Hard Drives.

. Desktop Computers I Installed optical drives, Ram, Nic and Power

Supply Cables, Microprocessors.

. Ran PC checks.

. Wrote down specifications of notebook and desktops PCs from the BIOS

of the hardware.

. Search the internet extensively for (model and tech.) specifications

of electronics hardware.

. Use ERP systems such as JDE, recycling program, which is fast recovery

of residual value of its customer's equipment.

. Work with the highest standard for sanitizing electronic data by using

"Active Kill Disk" software which adheres to the U.S. Department of

Defense (DOD 5220.22-M Sanitation Schedule) standards.

. Solved the increasingly sensitive problem of what to do with computers

and consumers electronics once they have reached the end of their

useful life.

. Use trade-in products lines for example: Notebook Computers, Desktop

Computers, MP3 Players, LCD Monitors, Game Systems, Camcorders,

Digital Cameras, LCD TV's, Smartphones/PDAs.

Contact this candidate