IT Manager

DAVID COPELAND

**** ********** *****, *********, ** 21703 H: 301-***-**** C: 301-***-**** **.**********@*****.***

PROFESSIONAL SUMMARY

IT professional with a 35-year background in system administration, hardware and software troubleshooting

and network management for the private sector.

Network Administrator talented at resolving highly technical issues efficiently to maintain up-time and

increase productivity levels.

Analytical IT professional who applies hardware and software design, installation, administration and

Configuration knowledge to support growing businesses and increase productivity.

Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and

server applications, as well as installation and configuration of desktops and servers.

SKILLS

Fiber optics experience Focused

Troubleshooting expert Multi-site operations

Schematic diagram interpretation Personable

Strong mechanical aptitude Dependable

Software libraries maintenance

Internet setup and repair

Mobile data devices installation

Routing protocols knowledge

Strong communication skills

Self-starter

WORK HISTORY

Manager, IT, 0 5/1986 to 11/2014

National Geographic Society – 1145 17th Street N.W. Washington DC 20036

Developed and executed layout and installation of Data Center based on job terms and city regulations.

Managed 4 data Centers throughout the complex

Developed, installed and maintained IBM Tivoli backup systems for all information.

Worked with and installed Brocade and Cisco network systems.

Maintained and monitored the server room, the wireless network and other server infrastructure.

Visually inspected temperature sensors to maintain health of servers and network devices.

Reviewed logs for all networking devices for unresolved abnormalities and problems.

Troubleshot and maintained all networking devices and infrastructure across the enterprise including

Switches, routers and firewalls.

Upgraded and expanded network systems and their components.

Built server systems and installed into racks.

Senior Service Tech, 0 1/1981 to 0 4/1986

ATEX INC – Alexandria, V A

Built server systems and installation at customer sites all over the country.

Served as a liaison between the user community and software and hardware providers.

Completed remote repairs involving software solutions and hardware repairs.

EDUCATION

High School Diploma :

Burke High - Omaha, N E

Novell Certified

Certified with IBM Tivoli Backup Systems

Certified with Brocade Networking systems

Data Center Design and Maintenance

ACCOMPLISHMENTS

Provided Tier 1 network-monitoring services on multiple platforms while providing excellent customer

service for more than 1800 users.

Maintained 99% uptime through preventative maintenance and system improvement.

Designed and implemented New Data Center, and migrated systems to the new site.

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