Customer Service
Resume:
Annette Rooks
Riverdale, MD ***37
(C) 240-***-****
************@*****.***
Objective To obtain a position with a dynamic organization with growth
opportunities, where my managerial, administrative and customer services
skills can be fully applied.
Skills Summary
. Offering over fifteen years of experience and comprehensive background
in all areas of clerical and administrative support operations
. Superior customer service professionalism
. Quality, team, and customer oriented in providing office services
. Dependable and committed to long-term success
. Efficient in various software package (i.e. Microsoft Word, Excel,
Power Point, Outlook, Internet Explorer, etc.)
Employment History
11/2002 - 1/2015 Canon Business Process Services
Washington DC
Site Manger
Responsible for effective management, administration, and control of
business functions at identified site(s); and oversees the timely and
effective resolution of all services contracted by the client while
exhibiting exceptional customer services, overall operational efficiently
and quality of business services.
. Manages and oversee all services contracted by client at the assigned
site by providing exceptional customer service and quality.
. Evaluates and resolves high priority and complex problems through
communication and negotiation with clients, vendors and internal
professionals in support of a proactive, responsive, and friendly
customer environment.
. Manages status reports, productivity reports, and
other sources documents to
ensure optimal performance is met by staff.
. Functions as a liaison between the client and Canon
Business Process Services.
. Prioritize and schedules all work including overflow
work to backup facility.
. Ensures proper maintenance and usage of all equipment
and supplies.
. Conducts staff meetings to ensure communication of
corporate policies and goals.
. Manages staff by selecting and recruiting, developing, and mentoring
staff; handle corrective actions as necessary on a timely basis and in
accordance with Company policy; evaluating performance; providing
training and development opportunities; coach and counsel staff.
Page 2, resume
Annette Rooks
. Ensures and analyzes production target onsite are met daily, weekly,
and monthly by measuring Company goals.
. Completed Canon staff payroll, site billing, service
enhancements and employee of
the month
. Oversees maintenance repair on copier equipment,
printers and fax machines.
. Maintain supervision of site employees.
4/1/1998 - 11/2002 American Insurance Association
Washington DC
Office Services Assistant
Assisted in providing general mailroom, clerical and administration support
to AIA staff and member companies.
. Assisted in sorting and delivering incoming and outgoing mail.
. Received, delivered and send faxes (manually and computerized.)
. Assisted in copying, collating, and distributing of news clips,
various forms, documents and books.
. Accepted incoming/outgoing UPS, FEDEX and other packages and deliver
to appropriate individual(s).
. Conducted inventory and ordered supplies for office (copy paper,
envelopes, toners, labels, shipping forms, etc.)
. Served as backup Reception (answered calls, take message, route calls
to proper employees, greet clients, route visitors to appropriate
person or conference room.
. Coordinated catering and setup conference for clients meeting.
. Troubleshoot problems involving office equipment such as (photocopier,
printers and fax machines.
. Provided backup support for various department(s) with clerical and
administrative support as needed. Typed lobby report and time sheets,
expenses reports, memo, made travel arrangement, handle photocopy, fax
and send out email.
. Replenish Funds onto Postage Machine.
. Performed errand as assigned.
Education High School Diploma, Business Administration
Eastern Senior High School
REFERENCE AVAILABLE UPON RESQUEST
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