Customer Service Sales
Resume:
Akira Lewis
Hattiesburg, MS 39402
*****.*****@******.***.***
I am a highly enthusiastic customer service professional with four years client
interface experience. I am an energetic and reliable Retail Sales Associate skilled
in high-end merchandise environments.
Work History:
2011-2012
JCPenney
Customer Service Representative
Hattiesburg, MS
Maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when
needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Assisted customers in finding out-of-stock items.
2012-2014
Wal-Mart
Sales Associate
Hattiesburg, MS
Prevented store losses using awareness, attention to detail and integrity.
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Stocked and rotated inventory regularly.
Communicated all merchandise needs or issues to appropriate supervisors.
Recommended, selected and helped locate merchandise based on customer needs and
desires.
Assisted customers in finding out-of-stock items.
2014-2015
General Dynamics
CSR
Hattiesburg, MS
Obtains client information by answering telephone calls; interviewing clients;
verifying information
Determines eligibility by comparing client information to requirements
Informs clients by explaining procedures; answering questions; providing
information
Maintains communication equipment by reporting problems
Maintains and improves quality results by adhering to standards and guidelines;
recommending improved procedures.
Enrolling clients in an affordable health plan
Processing health insurance enrollment
Escalating urgent health crisis
Education:
2006-2010
South Panola High School
Batesville, MS
Diploma
2010- Current
University of Southern Mississippi
Bachelor of Arts
Paralegal Studies
Skills&Abilities:
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Markdown/promotional procedures
Store maintenance ability
Inventory control familiarity
Telephone inquiries specialist
Customer service expert
Telecommunication skills
Fashion knowledge
Visual merchandising proficiency
Opening/closing procedures
Professionalism
Contact this candidate