Customer Service Maintenance

Brendan Lafferty . Las Vegas, Nevada . ***** . 702-***-****

EMAIL: *****************@*****.***

Employment History:

File Clerk; Stephenson & Dickinson Law Firm (Las Vegas)

October 2008--May 2009

Responsibilities included answering phones, efficient maintenance and

tracking of current case files.

Personal Reference: Marsha Stephenson, Esq.

Bartender; Ramrod Bar (Las Vegas)

July 2006 -- May 2007

Responsibilities included Customer Relations, Bar Maintenance, and

Gaming Payouts.

Shift Supervisor/Barista; Starbucks (Las Vegas)

April 2004 - August 2006

Responsibilities included Customer Service and Product Knowledge.

Key Holder/Cashier; Williams-Sonoma (Los Angeles) (Las Vegas)

May 1999 - April 2004

Responsibilities included Customer Service and Product Knowledge.

Bartender/Server; Lamplighter Restaurant (Los Angeles)

August 1999 - January 2003

Responsibilities included Customer Service, Bar Maintenance.

Customer Service Lead; Info America (Los Angeles)

June 1998 - August 1999

Responsibilities included Customer Service and Lottery Payouts.

General Education:

Las Vegas College: Studies include Criteria for Associate Degree in

Court Reporting. (Speed testing and acceleration of typing on Qwerty

Key Board and Steno Machine, Editing, Transcript Production, and

Eclipse Software.)

Goddard College: Studies included Creative Writing, Editing, and

History.

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