Customer Service Manager
Resume:
Marianne R. Hernandez
**** ***** ******** ****, ***********, Florida 32317
OBJECTIVE
• Dedicated, service focused professional seeking Public Relations position.
• Reliable manager with the enthusiasm to quickly apply new concepts and skills.
• Backed by solid experience, reputation as a team player & passion for helping others.
WORK EXPERIENCE
Chief Communication Officer
STEM Global Institute, Inc.
01/2014 present
Research and Calls to prospective funders
Part Time/ Telecommute/Work from home
Development Director
6/1/11 – 6/1/13 Stubbs’ Educational Foundation, Tallahassee Florida
2 year contract
Essential Duties/Key Areas of Responsibility
Organization
• Prospective Donors--Research, Identify, Classify, Evaluate, and Engage
• Donor Database-Responsible for management, input, analyses, thank you notes, reports.
• Planned Giving-Research information for recommendations on planned giving.
• Events Management-Plan, maintain calendar, organize and coordinate dinner meetings,
special events and ceremonies.
• Volunteers – Organize, establish operating structure, motivate and conduct / supervise
meetings.
• Prepare presentations - volunteer speakers, employers, groups, and individuals.
• Grant writing – prepare information, track, and implement fiscal and administrative
requirements.
• Assists with marketing and promotions.
• Solicits donations, give-away items, and silent auction items.
Volunteer Management
• Recruits and trains volunteers and temporary staff to work on development projects.
• Reviews progress with volunteers and prepares reports for meetings.
• Recruits speakers to give testimonies to potential donors.
Reporting and Presentations
• Prepares and makes reports to Executive Director and Board
• Prepares and distributes development progress reports to Board and volunteers.
• Prepares presentations with reports, graphs, and graphics.
• Prepares annual report and Event materials.
Marianne’s strengths include dynamic communications skills, encompassing public speaking, and
writing.
Experience in Word, Excel, Outlook, Access, and PowerPoint. She is proficient in strategizing with
Board Members, staff and volunteers on meeting and exceeding goals and a persuasive Fund Raiser.
Office Manager
2/2005 –01/2010, Advanced Dental Care, Tallahassee, Florida
• Emphasized excellence in interpersonal communications, teamwork, customer service,
flexibility and reliability.
• Demonstrated the ability to interact with customers from diverse cultures and backgrounds.
• Transformed "difficult" patients into loyal, repeat customers by leveraging strengths in
premium service delivery and ability to amicably resolve issues.
• Commended for multitasking abilities; responsible for doctor’s and hygienists’ schedules
and meeting daily production goal in addition to billing, collecting, records, and reception.
Administrative Assistant
7/1997 - 3/1999, Dr. Antonio Mattero, Westerly, Rhode Island
• Known for accuracy, attention to detail, and timeliness in managing key tasks.
• Handled daily scheduling, reception, patient records, and doctor’s assignments.
• Resolved backlog of patient record updates.
Accounts Manager
8/1996 - 7/1997, Dr. Brian Shannon, Westerly, Rhode Island
• Efficiently handled appointments and customer’s phone calls.
• Organized third party billing, improved collections and insurance submissions.
• Performed reviews and updates to patient records and filing system.
Office Manager
9/1987 - 11/1990, Drs. Gouin, Benoit, & Walsh, Westerly, Rhode Island
• Managed production, appointments, calls, records, transcribing treatment plans.
• Responsible for accounts receivables, third party billing, and collections.
• Learned the basics of excellent public relations while multi-tasking in a busy practice.
• Education and SKILLS:
• Social Media
• Kodak SoftDent – Dentistry Practice Management Software
• Digital Imaging
• Microsoft Office – Word, Excel, Outlook, Access
• Quality Patient Care Giver
• A.A. in Communications University of Phoenix
• B.S .Business Leadership 2014 graduate
• Puppeteer and Storyteller
PROFESSIONAL REFERENCES
Dr. Edith Davis, FAMU Professor Science and Research
************@*****.***
Mary Prentice, Ph.D. MSLS
*********@**.***
Dee Allen 850-***-**** former co-worker
Tallahassee, FL
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