Customer Service Assistant
Resume:
Maurice B Graham
Randleman NC 27317
***********@*******.***
CAREER SUMMARY
Seasoned financial administrator dedicated to achieving organizational
goals through technical research and innovative developments within the
infrastructure. Qualified trouble shooter experienced in the configuring
of computer systems and network administration. Proven knowledge and
successes monitoring and tracking daily production and item costs. Solid
communicator capable of managing collaborates with end users and internal
departments.
AREAS OF EXPERTISE
. Network and Systems Administrator
. Cost Accounting/ Billing & Accounts Receivables
. Trouble Shooter/Customer Service
. Excellent Communication Skills
. QuickBooks, JD Edwards and Mas90/100
. Purchasing
PROFESSIONAL EXPERIENCE
Brookwood Farms, Siler City NC
2008 to Present
Accounting Assistant/System Administrator
. Troubleshoot and resolve mid-level system issues that occur with
server and network
. Provide technical support for hardware and software issues to internal
and external users
. Creating and maintaining various Crystal Report financials, sales and
inventory reports
. Collaborate with end users in different departments to determine
information needs and database requirements for special reports
. Monitoring system for daily production and inventory item cost
tracking
. Responsible for daily monitoring of billing and accounts receivable
using Mas90/100
Ryland Homes, Greensboro NC
2004-2006
Purchasing Administrator
. Ensured accuracy of margins of profits from sales
. Monitored cost and adjustments due to increases
. Set up new house plans and new vendor accounts
Modern Continental South, Lorton, VA
2003-2003
Costing Assistant
. Assisted in the process of the forecasting and budget review through
monthly cost reports
. Administered daily reports illustrating comparison of actual vs.
budget costs
. Tracked quantities and labor hours through daily coding
Dominion Insulation, Woodbridge VA
2002-2003
Accounting Assistant
. Researched contracts to ensure billing accuracy for billing department
. Notified clients of past due balances and provided account settlement
assistance
. Created spreadsheets monitoring invoicing process and assisted with
monthly reports
Kathpal Technologies, Crystal City VA
2002-2002
Financial Clerk
. Researched and processed refund requests for US Patent and Trademark
Office
. Composed and secured ledger for all incoming and outgoing documents
. Assisted customers in resolving disputes and answered inquiries
concerning accounts
EDUCATION
UNC Charlotte, Charlotte NC
Studied Economics and Computer Science
Randolph Community College, Asheboro NC
Electrical and Electronics Program
Stratford University, Woodbridge VA
Studied Advanced PC Hardware and Architecture
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