Customer Service Manager
Resume:
Terri Reynolds
Golden, CO *****-2946
Email: ********@***.***
Self-motivated and dedicated professional with extensive administrative
experience.
Strong Organizational Skills HR Programs (Workday/Accurate)
Goal Oriented Oracle Software
Creative Enthusiasm Concur Accounting Software
Certified Notary Public Ability to Multi-task
Proficiency in Microsoft Visio Excellent Microsoft Office Suite Skills
ADMINISTRATIVE EXPERIENCE:
SimplexGrinnell 10/97-7/14
Denver, CO
6/07- 7/14 Executive Assistant - Western Operations
. Coordinate events and conferences for sales group,
and Regional Managers.
. Owner and chairperson for the Western Operations
Admin support group.
. Assigned to the WSCA Project to compile data for
quarterly distribution of funds to the various state
departments - keeping accurate records and submit
request for payment.
. Schedule travel arrangements as requested for
Managers.
. Compile and submit all expenses reports for Regional
Manager.
. HR Administrator, keeping track of all open job
requisitions for the Western Operations, Interview
candidates for admin positions, submitting background
checks, extending offers. Complete new hire
orientation at the start of employment.
11/05-6/07 Project Coordinator/Scheduler
. Heavy contact with customers and contractors.
. Reviewed and maintaining accurate reports for the new
project process.
. Compiled all sprinkler contracts and submitted to
proper departments obtained all necessary forms and
certificates to finalize contract approvals.
1/05-11/05 Inspection Supervisor
. Supervised a team of 15 Inspectors.
. Wrote performance reviews.
. Processed the monthly commission reports to Finance.
. Maintained training matrix including setting up
training as needed.
. Oversaw the inspection teams to ensure they had the
necessary equipment required.
. Worked with sales representative to obtain total
customer satisfaction by discussing customer needs
and concerns. Met with customers to keep open
communication for customer satisfaction.
Previous administrative experience at Intel Corporation in Santa Clara, CA
Excellent References Available upon Request
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