Customer Service Management

Patrick A. Nelson

**** ******** **, ***** ******, Michigan 49506 616-***-**** **********@*****.***

Objective

Performance-driven administrative professional with experience in facilitating support services

and office management. Strong organizational, customer service and communication skills with

the ability to independently plan and direct business affairs. Trusted advisor, liaison, and

assistant. PC Proficiency in MS Word, Excel, PowerPoint, and proprietary software systems.

Education

BACHELORS OF SCIENCE CORNERSTONE UNIVERSITY EXPECTED

GRADUATION MAY 2015

Major: Business Management

Concentration: Human Resources

CORE KNOWLEDGE & SKILLS

Client Relationship

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Organized and Multitasked

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Payroll Processing

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Talent Acquisition & Training

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Highly Motivated

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Marketing/Communication

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Professional Experience

HR ASSISTANT CUSTODIAL HOUSEKEEPING STAFFING INC FEBRUARY 2012 -

PRESENT

Developed job postings, administered recruitment advertising and tracked results. Pre-screened

qualified candidates for open positions, scheduled interviews and prepared regret letters.

Assisted the Payroll Officer with biweekly payroll

Scheduled meetings and agendas as well as recorded and distributed meeting minutes.

•

Assisted with developing On-Boarding orientation program materials for managers and

•

employees.

Contributed to the policy writing for companies new orientation handbooks.

•

Maintained employee personnel files, recruitment files and hourly time records.

•

Provided employee training and orientation services

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Handled discrete information related to employee relations, changes in the organization,

•

performances, appraisals, confidential information issues, and other sensitive HR-related

matters.

Set up meetings and interview schedules as part of recruitment process – Received

•

applicants and guided them, functioning as company representative.

INVENTORY STOCK CONTROLLER VENTRA AUTOMOTIVE NOVEMBER 2011--

CURRENT

Tier 1 Automotive Supplier

• Familiar with the auditing and on time demand

• Ensure adequate amounts of materials are available to the production lines.

• Enter materials and orders into various databases

• Responsible for properly identifying materials and goods for supporting departmental

goal of 100% accuracy

• Receives, inspects, and enters incoming shipments

• Conducts training for new employees

INVENTORY, MARKETING, SALES WANDA'S BARIUM COOKIES, LLC

JANUARY 1996-DECEMBER 2009

• Monitored available supplies, materials and products in order to ensure that consumers

and employees have access to the materials they need

• Maintain daily records of shipments and invoices to see what products need to be

replenished

• Achieve operational excellence and deliver cost savings through inventory management

• Audit on inventory by coordinating with external and internal team

SUMMARY SKILLS

Proficient in MS Word, Excel, Outlook, PowerPoint and various inventory tracking systems

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