Administrative Assistant Customer Care

Evelyn Raxon

Administrative Assistant - Laffey Fine Homes Real Estate

Uniondale, NY

******@*******.*** - 516-***-****

WORK EXPERIENCE

Administrative Assistant

Laffey Fine Homes Real Estate - Westbury, NY - February 2014 to Present

Oversee receptionist area, including greeting clients, manage multiple phone switchboard lines, and provide

in-person information to clients.

• Handle marketing for realtor and office exclusive properties using Photoshop and web development

languages such as HTML, CSS, and C++.

• Generate daily reports for property listings using QuickBooks, Microsoft Power Point, Excel, and Word.

• Process accepted offers and bank approvals.

• Arrange scanning, faxing, and copying memos/contracts for real estate agents.

• Prepare property contracts and offers.

• Systemize and update office property boards.

• Managing commission percentage for real estate agents.

• Coordinate office supplies and inventory orders for office.

Planning Assistant

Macy's Roosevelt Field Mall - Garden City, NY - July 2009 to December 2014

Responsible for jewelry inventory and organized storage units.

• Arranged executive meetings for managerial staff.

• Responsible for creatingquarterly sale reports for various departments using QuickBooks and Microsoft

Excel.

• Processed, scanned, and filedinventory receipts for records.

• Monitored all shipments for online orders for multiple departments.

• Created Dec presentations for meetings and organized executive calendars using Microsoft Outlook.

• Handled floor layoutsand setups for store.

• Prepared vendors for seasonal inventory updates.

Internship

Walt Disney World Company - Orlando, FL - January 2008 to June 2008

Coordinated in diagnosing the problemand cause for all service interruption.

• Ensured that timely communications with Customer Care and IT Partners.

• Responsible for of entire support teams organization and their roles & responsibilities.

• Monitored teams to assist with trending analysis, accuracy of resolution practices, and implementation of

new resolution practices.

• Handle customer care questions and concerns.

EDUCATION

B.S. in Information System Management

CUNY York College

May 2011 to February 2015

A.S. in Business Administration A.S

Nassau Community College

September 2008 to January 2011

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