Customer Service Maintenance

MARK D’ SOUZA

**** ******* **** **** 905-***-****

Mississauga 647-***-****

Ontario L5B 4J4 ******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Over 15 years of international experience of automotive, construction, transport and marine industry in Sales, maintenance, repairs and operations

• Diploma and Title of Engineer in the field of Mechanical Engineering (AT)

• In depth knowledge of machinery, construction equipment and vehicles

• Proficient in MS Word, MS Excel, Tally 6.3, Trade tracker,CMMS and Internet

• Highly motivated, enthusiastic, organized and team player

• Extensive experience in problem solving, product presentation and demonstration.

• Professional working experience with Multi Coalition forces, Military Pool Transportation, Operations and Maintenance.

• Ontario drivers G license with clean drivers abstract, OMVIC certification and licensed Tech RED SEAL

• Expertise in routes, journey planning and time management

• Dealership experience in new and used vehicle sales and service

SKILLS AND EXPERIENCE

Troubleshooting and Repair

• Troubleshot and identified technical problems, made appropriate arrangements for repairs and certification of equipment and machinery in order to obtain optimal efficiency.

• Performed on site installations and repairs of hydraulic systems, electrical systems, mechanical systems and general repairs on plant and machinery.

• Provided technical support and service assistance to technicians, operators and users.

• Identified recurring problems and failures reported to the distributors and manufacturers for redesigning.

• Implemented and supervised maintenance with state of art facility and use of best cmms software to ascertain cost of repairs .

Administration

• Co coordinated resources and material procurement to ensure timely and cost effective installation, repairs and completion of assigned tasks

• Monitored resources cost of material and usage to ensure availability of inventory.

• Developed and maintained a computerised database of repairs, maintenance schedule and spare parts for machinery, vehicles and equipment.

• Monitored payment system and initiated cheque deposits and collections.

• Administered maintenance contracts, warranties and initiated warranty claims.

• Conducted internal audits in various departments of an organisation to implement ISO 9001 : 2001 quality management system

• Scheduled and supervised the MRO activities of mechanical and automotive body shop consisting of over 40 trade workers including mechanics, electricians, welders, fabricators and storekeepers.

Customer service

• Presented and demonstrated new vehicles and machinery to the end users

• Highlighted and demonstrated features and benefits to the customers.

• Established and maintained excellent dealer customer relationship

Hands on Experience in Preventive Maintenance, Trouble shooting and Repairs as a Technician, Supervisor, Plant Engineer and Workshop Superintendent for 16 years:

Caterpillar: Wheel loaders, Skid steer loaders, Back hoe loaders, Generators, Telescopic handlers and Forklifts …. Case: Wheel loaders, Skid steer loaders, Back hoe loaders and Forklifts….Volvo: Wheel loaders, Back hoe loader, and Trucks….Komatsu/ JCB: Fork lifts, Telescopic handlers and Wheel loaders…Kawasaki: Wheel Loaders…Mitsubishi: Forklifts….Atlas capco, Comp air, Alup, Kaesar: Air compressors portable diesel engine driven …Dynapac,Bomag and Wacker: compaction equipment and vibrators Bobcat: Telescopic handlers and Skid steer loaders…Oshkosh,Unipower,Ford,GMC, International,MACK,Isuzu,Hino, M.A.N, Mercedes, Scania, PETERBILT,VOL: Tipper and Dump trucks, Haulers and Tankers…Tadano, Grove,Lorain, Kato : Mobile cranes…Thwaitees, Silla and Dumec: dumpers, steel cutting and bending machines…F.G Wilson, Caterpillar: Generators …Potain and Leibeherr: Tower Cranes…Vehicles: Light, medium, and heavy duty vehicles of domestic and imported makes and types. Military fleet vehicles, special purpose vehicles, armoured and combat vehicles, tanks Teledyne M60 Engines, transmissions, Pinzgaur, Landrover, Bedford trucks and various hydraulic attachments.

EMPLOYMENT HISTORY

Maintenance Supervisor, Manager

Mississauga 2007-PRESENT

Plant Engineer, Operations and Maintenance 2001 –2006

Team Leader, Operations and Maintenance 1995 – 2001

PROFESSIONAL DEVELOPMENT COURSES

Certificate of Qualification pre license Course 310 Mohawk College, Hamilton, ON

Professional Automotive Sales and Leasing, Automotive Training Center, Toronto, ON

Advanced Engine Management and Service for Oshkosh Trucks,

Challenger series Engine Management and Service of Perkins

ISO 9001 Internal Auditor Certificate Course, Velosi International

PROFESSIONAL AFFILIATION

Member –American Society of Mechanical Engineers

Member – Society of Automotive Engineers International

MEMBER – ONTARIO COLLEGE OF TRADES. REFERENCES AVAIABLE ON REQUEST

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