Customer Service Manager
Resume:
Boynton Beach, FL *****
Phone 561-***-**** or 561-***-****
E-mail: ******.****@*****.***
Junior Edme
To work in a productive, challenging, and inclusive environment that provides new
Objective
opportunities for career growth, education, reward, and creative contribution to the
company’s success.
-Skills Great personal and interpersonal skills
Strong communication and teamwork skills
Bi-lingual (English and Creole)
Able to articulate and express one’s self openly and professionally
Knowledgeable of Microsoft OS XP and Vista as well as Microsoft Office Suite 2007
Professional
2013-2014 Transcend Media Lake Worth, FL
experience
Customer Service Representative
Answered inbound phone calls
Enter new accounts for new clients
Helped answer clients questions
Make adjustments to client accounts
Contacted education leads
Matched inquiring students with appropriate schools
2009-2011 CCMS Delray Beach, FL
Certified Credit Counselor
Acted as floor manager in absence of designated floor manager
Answered incoming phone calls from clients and creditors
Made outbound phone calls regarding client’s accounts to clients and creditors
Made appropriate changes to/followed up with client’s accounts
Kept clients informed of changes with their creditors/balances
2007-2008 Express Consolidation Delray Beach, FL
517 Newlake Drive
Boynton Beach, FL 33426
Phone 561-***-**** or 561-***-****
E-mail: ******.****@*****.***
Credit Counselor
Answered inbound phone calls (average of 90/day)
Made outbound phone calls
Enter new accounts for new clients
Kept clients informed of changes made to their accounts
Helped answer clients questions
Make adjustments to client accounts
Advise client of and complete CINFO’s (Client Information) and NINFO’s (Need
Information)
2007-2007
CCMS Delray Beach, FL
Credit Counselor
Answered incoming phone calls from clients
Made outbound phone calls regarding client’s accounts
Made appropriate changes to client’s accounts
Professional 2005-2007
experience (cont’d) Express Consolidation Delray Beach, FL
Credit Counselor
Answered inbound phone calls (average of 90/day)
Made outbound phone calls
Enter new accounts for new clients
Kept clients informed of changes made to their accounts
Helped answer clients questions
Make adjustments to client accounts
Advise client of and complete CINFO’s (Client Information) and NINFO’s (Need
Information)
2005-2005 Xylophone LLC Boca Raton, FL
Sales Representative
Answer phones for clients
Pitch sale
Set up account with client from appointment until closing the deal
2005-2005 OR Electric & Design Boca Raton, FL
517 Newlake Drive
Boynton Beach, FL 33426
Phone 561-***-**** or 561-***-****
E-mail: ******.****@*****.***
Electrician Apprentice
Ran wires
Bend pipes
Set up fuse boxes
Outlet installations
Other minor electrical installations
2004-2004 Ansley Aluminum Boynton Beach, FL
Screener
Installed and fixed pool enclosures
Installed and fixed screened in porches
Military
1998-2002 US Navy-Armed Forces
Electrician Mate
Service and repair of AC vent motors
Installation of 120 and 240 converters
Installation and maintenance of runway deck lights
Education 2003-2004 ITT Technical Institute Boynton Beach, FL
Computer Electronic Engineer
1994-1998 Atlantic Community High School Delray Beach, FL
Graduate
High School Diploma
Contact this candidate