Customer Service Sales
Resume:
Gohar S. Mukhtarzada
**** ****** ******, *******, ** 19605
********@*****.***
Objective
Looking for a company that can challenge my talents and uses my knowledge
and past experiences to exceed expectations as we grow together
Education
Queens College, City University of New York (Flushing, NY) Class
of 2001
Bachelors of Arts
Flushing High School (Flushing, NY)
Class of 1993
High School diploma
Qualifications
Acquired years of experience working in customer service and with children
with various levels of mental health diagnoses and behavioral issues
Strong problem solving skills and exceptional communication skills
A genuine concern for the well being of others
Great work ethics and a quick learner
Languages
Fluent in English, Farsi, Urdu and Hindi
Computer Skills
Operating Systems: Windows 95/98/2000/ME/NT,
Applications: Microsoft Access, Excel, and Word
Professional Experience
Bonton (Estee Lauder) (Lancster, PA)
March 2013 - Feb 2015
Beauty Advisor, Makeup Artist
Develop and maintain positive long term relationships with clients
Demonstrate expertise on product knowledge and makeup application
Educate clients on products that meet their needs
Maintain counter appearance and inventory control
Achieve companies set goal to sales plan
Perform all functions of the job according to company guidelines
Motherhood Maternity (Reading, PA) September 2012 -
Present
Maternity Sales Specialist
Develop and maintain positive relationships with clients
Demonstrate expertise at fitting rooms, sales, and more
Knowledgeable of current fashion trends and merchandise assortment
Executing and maintaining all directives according to the company
Place products on the sales floor as directed
Ensure the highest standards of visual presentation
Demonstrate good safety practices
Perform all functions of the job according to company guidelines
Assist in meeting shrink and audit requirements
Victoria Secret (Reading and Lancaster, PA) April 2008 -
September 2012
Visual Lead, Supervisor, Bra Specialist
Delivered a best-in-class customer experience
Supported a customer-centric culture
Supported Best at Bras initiatives
Displayed expert product knowledge and elevated skills of sale associates
Utilized Bra "Wardrobing" Center to introduce customers to merchandise
Monitored the sales floor for 2 hour periods: 8 to 10 times per week
Attended weekly meetings with management team
Assisted and directed managers in operational duties
Implemented and executed all visual changes in the store
Participated in all company training
Took responsibility for following metrics; sales growth and credit
Supported key total store metrics
Alternative Consulting Enterprises (Shillington, PA) October 2007 -
November 2012
Therapeutic Staff support (TSS)
Planned interventions and followed individual clients treatment plans
Dealt with emotionally difficult situations
Demonstrated exceptional problem solving skills
Communicated clearly with other professionals and clients
Performed hands-on counseling
Communicated with Behavioral Specialists and Therapists
Implanted a behavior modification treatment plan
Targeting the recommendations from psychological evaluations
Utilized prescribed interventions as needed
Targeted clients specific antecedents and reinforced strategies
Acted as liaison between parents, teachers and agency
Boscov's (Lanc me Paris) (Reading, PA) October 2006 -
November 2007
Business Manager, Beauty Advisor, Makeup Artist
Managed a very successful counter
Delivered outstanding profit growth
Maintained visual standards of the company
Attended monthly meetings with Boscov's management team
Implemented all company directives
Educated team members on products
Dillard's (Estee Lauder) (Beachwood, OH) August 2006 -
September 2006
Beauty Advisor, Makeup Artist
Developed and maintained positive relationships with clients
Demonstrated expert knowledge on products
Maintained counter appearance and inventory control
Achieved companies set goal to sales plan
Performed all functions of the job according to company
guidelines
M & M Food Market (Patchogue, NY & Northfield, OH)January 2005-September
2006
Service Manager
Managed store facilities and catered to diverse community
Accounted for planning and operations in a busy division
Often worked over time
Analyzed and interpreted data in order to solve and trouble shoot issues
Implemented and developed safeguards
Completed planning, organization and preparation for Food Services
Maintained the database to guarantee accurate inventory control
Processed purchase orders for necessary supplies
Hired and trained new employees
Created new documents
Trouble shooted for data base bugs
Evaluated and assigned daily tasks and made monthly schedules
Monitored and conducted research to maintain standards
Developed and designed successful questionnaire for customers
Maximized customer satisfaction and resolved problems tactfully
References
Anwer Latif
Director of All Tune & Lube and Co-Owner of M & M Food Market
Steven Winning
Internet Coordinator for Boscov's
Delana Schuler
Manager of McGinn School Apparel
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