Customer Service Representative

Scott Boatright ***** Beech Daly Road Redford, MI 48240

************@*****.*** 313-***-****

CAREER OBJECTIVE:

To work in a fast-paced restaurant environment where I can utilize my experience in food and alcohol

service to enhance my customers’ dining experience and be an asset to my employers.

WORK EXPERIENCE

Applebee’s 08/2014 – 12/2014

Server

Successfully completed all corporate food, beverage and alcohol training courses, most upon the first try

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Worked both opening and closing shifts

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Circa 1890 Saloon 09/2010 – 12/2014

Bartender

• Served food and beverages to customers seated at bar as well as provided support to servers

• Tracked inventory and stocked wine and beer

• Kept current with new alcoholic products, attended distributor/brewer new product presentations and provided

input into the business’ product offerings

Server

• Served food and alcoholic beverages to customers seated in dining room, busing and setting up tables

• Worked with a bank, providing change and processing credit card for customer payments

• Tracked inventory and stocked server supplies

Porter

• Cleaned bar, mopping and stocking supplies

• Assisted bar owner shopping for supplies

J & L Industrial Supply 03/1998 – 10/2007

Customer Service Representative

• Account representative for a 12 million dollar plus government account

• Resolved customer issues and provided customer support in a high volume call center environment

• Addressed customers questions and concerns regarding orders, billing, returns, credits and revisions to orders

• Served as a liaison between customer and vendors - contacted vendors for delivery status of back orders and

drop shipments, corrected vendor errors and answered customers’ product questions

Napoli’s Pizza 07/1990 – 12/1999

Delivery Driver / Kitchen Help

• Food delivery

• General labor / fry cook

EDUCATION

University of Michigan 09/2008 – 08/2010

Masters of Science

Focus of Study: Clinical Health Psychology

University of Michigan 01/2006 – 05/2008

Bachelor of Science

Focus of study: Clinical and Social Psychology, Minor in Health Policy Studies

Walsh College 09/2004 – 05/2005

Focus of study: Finance, Accounting & Business Administration

Henry Ford Community College 01/2001 – 05/2004

Associate Degree: Accounting (graduated Summa cum Laude)

Associate Degree: Business Management (graduated Summa cum Laude)

References available upon request

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