Technical Support Project

WILFREDO MORA

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OBJECTIVE

I'm a I.T Specialist, working in the ISeries for 24 years; Focused in the following areas:

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SKILLS

• iSeries Monitoring, Analysis Security, System journaling, upgrades, PTF’s

• iSeries Tuning, Partitioning, LPAR

• Installing Operating systems upgrades on a multi-partitioned ISeries.

• MIMIX (HA) Administration

• Participate in the Disaster Recovery & High Availability testing

• System Backup Strategies & Tape Management (BRMS)

• Planning scheduling and support to final users

• Technical Documentation Writing

• Document & update policies / procedures

• Work management and basic system tuning

• Strong leadership abilities and excellent communication skills.

• Computer skill requirements include: intermediate MS Word, Excel, Access and

PowerPoint.

• Network and PC Support Experience.

• ISO9002 Auditor (VERITAS)

• Snapshot - Performance and Monitoring Tools

• AXES - Web Enable

• Development and enhancement of Backup Strategy

• Monitor and revise Security access both System and Users

• Bilingual Spanish

Hardware and iOS

• SYSTEM/36 and 38 and 370 (Mainframe) from IBM.

• IBM AS/400e 170 model

• IBM iSeries and AS/400e 250 model iSeries 270 model

• IBM AS/400e 720, 730, and 740 models

• IBM iSeries 820 and 840 models

• IBM AS/400 CISC models to IBM AS/400 RISC models

• IBM 570, 595

• V6 and Power 7

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WORK EXPERIENCE

2001 - Present Miami, FL

iSeries Senior Computer Administrator, Interval International

Responsible for the daily computer systems operations as well as timely and accurate

processing of information through the computer systems. This involves the monitoring

of all the computer systems for problems; running programs on-line, submitting jobs

for batch control of job output all on iSeries

Fulfills departmental requirements in terms of providing work coverage and

administrative notification during period of personnel illness, vacation or education.

Knowledge and experience in Business Recovery operations in hot sites Participant of

Project of Creation of a Co-location Data Center.

Competent to assure that all personnel are performing at their peak.

General Direction. Monitored on results. Provide leadership and supervision

operators.

Implementation of High Availability Solution: Partitioning of systems, installation of

Mimix Software.

Involvement in all projects that needs iSeries Technical Experience.

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1996 - 2001 Cali, Valle, Colombia

Helpdesk Coordinator, Goodyear of Colombia

Technical Support to End Users. Coordinate Technical Support in Software installed in

the iSeries.

iSeries Security Officer.

Manage and Design of the Local Telecommunication Area.

Support and part of the team designing the whole TCP/IP network, and supervise

correct deploy of infrastructure to support the WAN & LAN.

• Part of the International Team of Consolidation of 18 AS/400 from Latin

America to one (1) in USA with different LPARs.

• Videoconference's Project Teamwork participant.

• ISeries Network Implementation for Andean Pact.

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1993 - 1996 Cali, Valle, Colombia

AS/400's Operations Supervisor, CPC International (FRUCO Colombia)

System Operations (Systems 36 - AS/400)

Technical Support to end users.

Operation Duties for S/36 and AS/400.

Support Monthly processes.

• Teamwork Participant Project Migration systems from S/36 to AS/400.

• Teamwork Participant Project Communication between AS/400's Systems.

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1990 - 1993 Cali, Valle, Colombia

System Operator, DATACENTRUM LTDA

System Operations (Systems 36 - AS/400)

Technical Support to end users.

Operation Duties for S/36 and AS/400.

Support Monthly processes.

• Teamwork Participant Project Migration systems from S/36 to AS/400.

• Teamwork Participant Project Communication between AS/400's Systems.

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EDUCATION

C.I.P.S,, Cali, Valle, Colombia

A.A., Analysis/System Programmer In Tech. Level in I.T.

(Degree equivalent to Bachelor's degree in Computer Science in USA)

Certifícate, CL, OCL, SEU, SDA, DFU in IBM Colombia, Cali, Valle, Colombia

Certificate, TCP/IP Foundation Seminars & Network Interconnection in

TTC International, Bogota, Colombia, Bogota, Colombia

Certificate, ISO-9000 Auditor in Bureau VERITAS,, Cali, Valle, Colombia

Master of Divinity at St. Thomas University, Miami Gardens,Fl.

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