Customer Service Manager
Resume:
Trshelle East
***** ********** **** ***# ***
Humble TX, 77338
************@*****.***
Objective: Dedicated Retail Sales Manager with 10+ years of experience seeking to transition into a Customer Service in financial services and banking industry
Highlight of Qualifications:
• Superb Customer Service
• Sales and Retail Experience
• Works well independently & teams
• Money Handling Experience
• Data Entry Skills
• MS Office, Word
Experience:
Walmart Humble TX
Department Manager August 23, 2005 to Present
• Supervised and coordinated activities of workers in department of retail store
• Interviewed job applicants and evaluated worker performance to recommend personnel actions such as hiring, retention, promotion, transfer and dismissal of workers.
• Trained workers in store policies, department procedures and job duties.
• Trained and managed over 15 to 20 cashiers and achieved significant improvements in their productivity.
• Ordered merchandise, supplies and equipment.
Walmart Humble TX
Customer Service Manager November 31,2012 to August 28, 2014
• Recorded delivery of merchandise, compared record with merchandise ordered and reported discrepancies to control costs and maintain correct inventory levels.
• Supervised and managed
• Inspected merchandise to ensure it was correctly priced and displayed.
• resolved conflicts
• Recommended additions to and deletions of merchandise to be sold in department.
• Prepared sales and inventory reports
• Listened to customer complaints, examined returned merchandise and resolved problems to restore and promote good public relations.
• Structured and maintained.
• Assisted workers in completing difficult sales.
Walmart Humble TX
Sales Associate August 23, 2005 to March 1, 2005
• Stock and zone the required the departments
• Accompanied customers with great service.
Walmart Humble TX
Money Center Associate
• Service customers with bill pay, check cashing, ECT.
Approved checks written for payment of merchandise purchased in department.
• Installed and removed department cash-register-receipt tape and audited cash receipts.
• Looked after and trained several cashiers.
• Supervised and managed the entire front end staff.
Walmart
Customer Service Representative
• Service customers with returns.
• Aware of and followed polices and procedures.
Education:
Channelview High School Channelview Texas
High School Diploma
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