Project Management
Resume:
[pic]
Shivani Gupta, PMP, MBA, PGDCA
****, **** **, *****, ** 33166 786-***-**** ****************@*****.***
[pic]
Business Analyst
Career Objective
To take a challenging role in business operations as Business Analyst and
give an efficient and effective solution that would help the organization
to achieve the best solution in business, which would increase its
productivity in market.
Professional Snapshot
Business Analysis ~ Project Management ~ Client Relationship Management
< PMP certified professional with over 6 years of experience in:
Business Analysis Project Management/Coordination
Release Management Requirement gathering and Analysis
Team Management Product / Process Design & Analysis
Business Process Improvement Customer Relationship Improvement
< Holds the distinction of mapping & writing business requirement
documents (BRD) and efficient in managing, analyzing and converting
business requirements in to functional specifications.
< Experience in analyzing business workflow design and management,
process analysis, configuring and implementing information systems
< Have skills in handling implementation of marketing strategies,
sustaining efforts for sales/lead generation, as well as for
resolving operational issues and clients' concerns satisfactorily.
< Prepare high level design and workflow models, mapping the business
process of client.
< Experience in handling teams to get work done in more efficient and
productive manner.
< A skilled communicator capable of managing client engagements
during the entire project to ensure smooth and crisp execution.
AREAS OF EXPOSURE
[pic]
. Engaging and coordinating Business Analysis sessions for understanding
client business processes and mapping them to required project management
standards.
. Suggesting appropriate as well as technology-based solutions for
enhancing functional efficiency of the organization and achieving
business excellence and targets.
. Analyzing business portfolio, and designing performance dashboards and
other business classification, selection and prioritization metrics.
. Documenting the client requirement with reference to product
specification and sending the same to the development team for
programming.
. Leading a kickoff meeting and defining the project to all project
stakeholders for successful development and implementation of project.
Generating excitement and buy-in to secure commitment to project
objectives.
. Experience in writing Technical Documentation and performing Analysis,
Black Box testing, White box testing, Functionality testing, GUI testing,
UAT, Integration and System Testing.
. Engaging with clients and industry groups for addressing challenging
issues (including strategic performance, operational transformation as
well as people and organizational change).
. Mapping out time lines, milestones, communication processes. Handling
project planning, execution and management in tune with the core business
objectives (including effort/ time/ cost estimation, resource loading and
contingency planning).
. Scrutinizing project progress as per scheduled deadlines and taking
necessary steps to ensure timely completion, cost and effort parameters.
TRAININGS
Business Analysis
Company: Ranbaxy Laboratories Limited
Title: Technical & Commercial Evaluation of Chyawan
Active and its Competitors
Project Management
Company: Knowledgewoods
Title: Project Management
EDUCATION & CERTIFICATIONS
> PMP certified
> MBA / PGDBM
> Post Graduate Diploma in Computer Applications:
> Agile PMP
> Stakeholder Management
> Certification in Medical Statistics
TECHNICAL SKILLS
Operating System : Windows
XP, Windows 7, Mac
Defect Tracking/Management Tools : Clear Quest
Business Analysis Tools : MS Visio, MS Excel,
MS Word, Smart View, BALSAMIQ
Hands on Experience : MS Project, MS Power
Point, PL/SQL, Team Foundation Server, MS Excel, MS Word
PROFESSIONAL EXPERIENCE
Organization Swift Tech, USA
Tenure October 2014 - till date
Role Business Analyst
Client: Insight Software
Project: Appointments Customizer
Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS
Project, MS Power Point, Team Foundation Server
Responsibilities:
This Project aims at providing the automated solution for patients to have
an appointment early, if there comes availability because of cancellation
of an appointment or other reasons. When there is a spot that has
been recently emptied, someone from the waitlist can take it and fill it to
make the business profitable.
. Lead the kickoff meeting with all project stakeholders to ensure
comprehensive requirement captures.
. Elicit requirements using interviews, document analysis, requirements
workshops, business process descriptions, use cases, scenarios,
business analysis, competitive product analysis, task and workflow
analysis.
. Write requirements specifications according to standard
templates and tools, using natural language simply, clearly and
concisely.
. Decompose high-level business and user requirements into
functional requirements and quality, specified in an appropriate level
of detail suitable for use by other functions.
. Manage team of 10 developers & work in coordination with various
other teams.
. Schedule JAD sessions for Knowledge Transfer and participate in
cross-functional project team to present progress, results, and
problems, and assist with resolution of overall project issues related
to the product functionality.
. Manage traceability information and track requirements status
throughout the project.
. Work with the development teams to resolve issues, assist in
creating test cases and to ensure the application conforms to the
requirements.
. Work with Product Managers and Architects to understand the
features including UI design, interfaces, and task workflow detail.
. Initiating Product & Process improvement. Ensure compliance to
the quality standards.
. Assist the clients through the UAT phase.
Project: Interface Catalog Project
Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS
Project, MS Power Point, Team Foundation Server
Responsibilities:
Map the existing business process of the client using Process Flows and
Business Process Modeling.
. Elicit requirements using interviews, document analysis, requirements
workshops, business process descriptions, Use Cases, scenarios,
business analysis, competitive product analysis, task and workflow
analysis.
. Write requirements specifications according to standard templates and
tools, using natural language simply, clearly and concisely based on
the gathered requirements.
. Responsible for all Database configuration,
. Write effective Test Case plans to ensure proper testing of the
implemented solution.
. Schedule JAD sessions for Knowledge Transfer to the offshore
development team for development of the reports.
. Prepare UAT Test scenarios. Performed and assist the business teams
and client through the UAT.
. Act as a liaison between the technical team and business/client
to resolve issues, and to ensure the application conforms to the
requirements.
. Execution of SQL Queries using Oracle SQL Developer to perform Data
Analysis.
. Responsible for managing monthly Enhancements and Client's Work
Requests releases.
. Lead initiatives to standardize all documentation for SOP's,
Functional, Business Development and various documents reviewed in
Audits.
. Update the stakeholders of the project timelines through proper and
timely communication.
Project: MVE Mobile Application
Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS
Project, MS Power Point, Team Foundation Server
Responsibilities:
. Requirement Gathering, Analysis & Documentation for MVE Mobile Project
which aims at providing a mobile application to the MVE Customers.
.
. Process Improvements, Cost Reductions.
. Responsible for requirement gathering, analysis and designing Business
Requirement Document.
. Responsible for testing, training, defining and documenting
procedures/policies ensuring successful system and process change
deliveries.
. Continually involved in seeking ways of improving work processes.
Interfaces with all levels of management to identify, develop and
implement initiatives to improve departmental efficiency, customer care
and expense control.
. Execution of SQL Queries using Oracle SQL Developer to perform Data
Analysis.
. Responsible for organizing workflow from Group Planning sessions through
implementation along with Risk analysis and management for MVE Mobile .
. Conduct research to determine if solutions to business requirements
currently exist within or outside the business unit and if not, whether
new solutions are feasible.
. Continually involved in seeking ways of improving work processes.
Interfaces with all levels of management to identify, develop and
implement initiatives to improve departmental efficiency, customer care
and expense control.
Client Krishna International, USA
Role Business Analyst
Project: Distributor Support Project
Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS
Project, MS Power Point, Clear Quest
Responsibilities:
. Elicit requirements using interviews, document analysis, requirements
workshops, business process descriptions, Use Cases, scenarios,
business analysis, competitive product analysis and task and workflow
analysis.
. Write requirements specifications according to standard templates and
tools, using natural language simply, clearly and concisely based on
the gathered requirements.
. Responsible for all Database configuration,
. Utilize supply chain experience to evaluate the captured business
requirements and recommend the most cost effective and innovative
(technology or process change) solutions to meet those requirements.
. Act as the liaison between the Business (supply chain) and IT
(Application design and development groups) by actively participating
on teams to create test plans, deployment plans and training plans to
successfully deliver the solution.
. Write effective Test Case plans to ensure proper testing of the
implemented solution.
. Schedule JAD sessions for Knowledge Transfer to the offshore
development team for development of the reports.
. Prepare UAT Test scenarios. Performed and assist the business teams
and client through the UAT.
. Act as a liaison between the technical team and business/client
to resolve issues, and to ensure the application conforms to the
requirements.
. Responsible for managing monthly Enhancements and Client's Work
Requests releases.
. Lead initiatives to standardize all documentation for SOP's,
Functional, Business Development and various documents reviewed in
Audits.
. Update the stakeholders of the project timelines through proper and
timely communication.
Organization PMI South Florida Chapter
Tenure January 2014 - December 2014
Role Project Analyst / Board Member
Technical Skills: MS Visio, MS Excel, MS Word, Smart View, BALSAMIQ, MS
Project, MS Power Point,
Working with PMI South Florida Chapter in volunteer capacity.
Responsibilities:
. Responsible for planning, production, execution and quality assurance of
all seminar events including Chapter's Annual Professional Development
Day(PDD) seminar, using various tools like MS Project, MS Word, MS
PowerPoint, MS Excel.
. Responsible for gathering complete and useful in class surveys and
designing them with appropriate metrics for capturing useful data with
strong experience in working with PowerPoint, Word and Visio.
. Proficiency in Online Presentation and Collaboration tools.
. Strong analytical, quantitative, problem solving, and organizational
skills.
. Demonstrated ability to organize workload, multitask, think analytically,
solve technical problems, and establish relationships across business and
IT team members.
. Strong facilitation and communication skills including presentation and
interview skills.
. Strong organizing and planning skills with proven ability to multi-task;
analysis and problem solving skills, negotiation skills, ability to work
with minimal direction and supervision.
. Advanced business process analysis and workflow documentation skills.
. Represented PMI South Florida Chapter in MEGA Seminars World 2014 held in
Orlando, Florida, USA.
Organization Paramount Health Services
Tenure March 2010 - March 2012
Role Business Analyst
Project: Hospital Empanelment Project
Paramount Health is managed care service organization, one of the best
Third Party Administrators for Health Insurance Companies in India.
Responsibilities:
. Project management, Process Analysis & Documentation, Process
Improvements, Cost Reductions.
. Facilitated on time and efficient completion of Projects by
understanding critical activities and alerts.
. Prepared Business Requirement Documents and converted business
requirements to functional specifications. Designed Use Case Diagrams,
Entity Relationship Diagrams and Web page mock ups.
. Participated in project delivery, including testing, training, defining
and documenting procedures/policies ensuring successful system and
process change deliveries.
. Experienced in test planning and execution and training documentation
and execution.
. Provide project leadership to seven employees for the empanelment of
Hospitals including Schedule control, Status reporting and Client
/Project team coordination.
. Demonstrated skills in organizing workflow from Group Planning sessions
through implementation along with Risk analysis and management.
. Strong knowledge of manual testing.
. Continually involved in seeking ways of improving work processes.
Interfaces with all levels of management to identify, develop and
implement initiatives to improve departmental efficiency, customer care
and expense control.
. Represented company in interaction and negotiations with Provider
Network.
. Increased the output of investigation department by more than 200% in
three months.
. Framed system for work measurement for continuous improvement.
. Coordinated with CRM team for successful renewal of services for Samsung
group amounting to $2 million cash-flow.
. Conduct research to determine if solutions to business requirements
currently exist within or outside the business unit and if not, whether
new solutions are feasible.
. Follow-up with customers on satisfaction of solution.
. Maintained MIS responsible for providing analytical and reporting
support to business management. Involved in interaction and
negotiations with Provider Network. Highly motivated and can quickly
learn any new environment.
. Excellent Organizational, leading and inter communication skills.
. Prepared project progress reports status reports and submitted to
management on an ongoing basis.
. Successfully accomplished investigative analysis leading to deductions
in health care claims that increased department's savings to more than
40% in very first month.
Project: Performance Measurement System,
Technical Skills: MS Visio, MS Excel, MS Word, MS Project, MS Power Point,
PL SQL
Responsibilities:
. Leading the "Performance measurement System" Project which aims at
automating system to analyze and record the performance
. Map the existing business process of the client using Process Flows
and Business Process Modeling.
. Elicit requirements using interviews, document analysis, requirements
workshops, business process descriptions, Use Cases, scenarios,
business analysis, competitive product analysis, task and workflow
analysis.
. Write requirements specifications according to standard templates and
tools, using natural language simply, clearly and concisely based on
the gathered requirements.
. Responsible for all Database configuration,
. Write effective Test Case plans to ensure proper testing of the
implemented solution.
. Schedule JAD sessions for Knowledge Transfer to the offshore
development team for development of the reports.
. Prepare UAT Test scenarios. Performed and assist the business teams
and client through the UAT.
. Act as a liaison between the technical team and business/client
to resolve issues, and to ensure the application conforms to the
requirements.
. Execution of SQL Queries using Oracle SQL Developer to perform Data
Analysis.
. Responsible for managing monthly Enhancements and Client's Work
Requests releases.
. Lead initiatives to standardize all documentation for SOP's,
Functional, Business Development and various documents reviewed in
Audits.
. Update the stakeholders of the project timelines through proper and
timely communication.
.
Organization Govt. of India (J&K)
Tenure June 06 - Aug 08
Role Project Analyst/ (MO)
Project : Immunization Services Implementation
Responsibilities:
. Completed a project on starting Immunization Services in Govt.
Dispensary Kathua.
. Coordinated analysis, planning, development and implementation of
Immunization project in accordance with Govt. guidelines.
. Worked in collaboration with Doctors, Pharmacists and Multipurpose
Workers for smooth functioning of Health Care Unit.
. Managed the team of pharmacists to efficiently run the Health
Dispensary and provide medical services to patients.
Organization SM Chemical Works (HP)
Tenure October 04 - May 06
Role Marketing Manager/Analyst
Project: Implement a B2B infrastructure that integrates SMC with its
customer and partner community for transaction Intelligence.
. Work with supply chain business owners to identify process improvement
opportunities and the corresponding business requirements.
. Lead / participate on teams to define, capture and document
business requirements including both functional and technical
requirements
. Work with business to ensure technical and functional specifications
captured cover all business requirements.
. Utilize your supply chain experience to evaluate the captured business
requirements and recommend the most cost effective and innovative
(technology or process change) solutions to meet those requirements.
. Participate on teams in the design of efficient enterprise business
solutions that meet the defined business requirements
. Serves as project subject-matter expert associated with content,
processes, solution and procedures.
. Serves as a supply chain subject-matter expert on business process
solution teams.
Contact this candidate