Customer service
Resume:
Charlene Nicole Yancey
***A Franklin Ct apts Louisburg
Phone : 919-***-****
E-mail : **************@***.***
O bjectives
Ambitious college student with skills in various areas with hospital experience looking to obtain a
job. I am a hard worker and enjoy learning new ideas and objectives. I apply one hundred and ten percent
at every objective I attempt.
Education
2004: Troy University; Completed Nine semester Hours
GPA 3.5
o
2006: Western Governors University; Completed twenty-seven hours
GPA 3.3
o
March 2008 to April 2009: Miller Monte; Completed Forty-five semester hours toward Medical
Assisting
GPA 4.0 (Transferred to Vance Granville Community College)
o
May 2009: “Current student”, Vance Granville Community College
Work Experience
Patient Access Specialist
Franklin Regional Medical Center, Louisburg North Carolina
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Started: April 2009
o
Ended: March 1, 2011
o
Administered registration:
• Chart filing and retrieval
• Customer service
• Phone call answering and screening
• Able to interact effectively with physicians, patients, and staff
• Adhered to organizational and departmental specific safety standards and guidelines
• Conduct patient interview to obtain required information
• Complete requested forms
• Clarified hospital’s financial policy
Unit Supply Clerk
United States Military:
o
Fort Hood, Texas
Fort Benning, Georgia
Started:
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October 1995
Ended:
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October 2003
Duties Performed:
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Tracking and receiving
Inventory of supplies and equipment
Record keeping of all military soldiers in the unit
100% Accountability for over two million dollars of weapons and equipment
Maintained military arms
Possess military security clearance
Cleaning of supplies, tools, equipment, and storage unit
S kills
Hospital Administration:
Typing: 50 words per minute
o
Clerical duties relating to care of patients
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Excellent communication skills for maintaining good relations with patients or customers and co-
o
workers
Writing
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Able to work under extreme stress and pressure
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Chart filing and retrieving
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Medical Terminology: (Finished the Medical Terminology with an “A” and finished the semester
with a 4.0.)
Computer Literacy: Windows Operating Systems
Software: Microsoft Office Professional Package and QuickBooks
P ositions Held
Patient Access Specialist
Unit Supply Clerk
Medical file Cler
Volunteer Experience
Family Advocacy Program “1 year”
Data Information Technology
o
Voted volunteer of the year
Parent Teacher Association “3 years”
Secretary
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Computer Skills
I am currently typing 45 words per minute
I have taken Introduction to Computers
Familiar with Excel, PowerPoint, Word, and Outlook
Computer Literacy: Windows Operating Systems
Software: Microsoft Office Professional Package and QuickBooks
L icenses and Certificates
Hazmat Certification
Small Armory
Summary of Qualifications
I have worked at Franklin Regional Medical Center as a Medical Receptionist answering phones,
filling charts and retrieving charts, and patient billing. I have also been a military solder for seven years,
which will make me a good leader. I was responsible for record keeping, supplies, and maintaining the
equipment. I have taken medical terminology and finished the semester with a 4.0. I can provide you a
transcript if necessary. I am a hardworking mother five looking to move forward in the world.
Contact this candidate