Customer Service Part Time

Robert Christopher Batson

Simi Valley, CA

Home Phone: 805-***-**** / Cell Phone: 818-***-****

E-mail: ********@*********.***

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OBJECTIVE:

Obtain a position where my experience, diligence and attention to detail can be utilized.

QUALIFICATION HIGHLIGHTS:

• Excellent written & verbal communication skills.

• Customer Service and personal interaction throughout work life.

• Trusted and responsible in all areas.

• Follow all mandated rules and regulations for the business.

• Superior Organizational and Computer skills.

• Exemplary alpha numeric data entry and data organizational skills

General to Specific Experience

Health Net HMO Woodland Hills, CA

Member Relations Correspondence Composer to Executive Correspondent to Medicare Case

Coordinator 1990 to Oct 1996

I started at this medical Health Maintenance Organization (HMO) composing letters in answer to member

correspondence. Promoted in trust and commissioned as writer of executive correspondence for the

Company’s President and CEO. I communicated with the Department of Corporations, other government

agencies, attorneys and the medical community regarding company concerns and interests. Recognized

by Company authorities and asked to assume highly responsible Medicare Case Coordinator position

dealing with the company’s newest, high profile Medicare product. I effectively managed a large

caseload, which included Member appeals, legal matters, monitoring critical care patients in order to

make recommendations to the Vice President/M.D., and ordering the implementation of medical

procedures by Plan physicians in the course of patients’ care.

RECENT EXPERIENCE

Craftsman Media Lake Balboa, CA

Jul 2011 to Dec 2013

Entertainment Transcriber

Received digital audio recordings of interviews conducted with authors by a ghostwriter.

I adhered to employer’s particular formats and strict deadlines. Transcribed accurately hours of

interviews for several books (example: interviews for a book by a known movie star). I transcribed

corporate videos verbatim at postproduction. Also, I was tasked to transcribe multiple Webinars for the

Executive Producer of twenty-four major motion pictures.

I was trusted by this Executive Producer concerning resource information for live shoot audio and video

workshops, which I transcribed at a later date.

OTHER EXPERIENCE

(Tutoring or teaching involves correctly completing forms (data entry) for employers,

addressing the needs of students and parents in a comprehensive manner, and allows me

to refresh my math and language skills as I impart knowledge to students)

Robert Christopher Batson

Simi Valley, CA

Home Phone: 805-***-**** / Cell Phone: 818-***-****

E-mail: ********@*********.***

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Tutor part time Aug 2010 to Current-, Ace Tutoring (currently on hold awaiting

new students in my area).

Tutor part time Sept 2010 – Feb 2013, ABC Phonetic Tutoring,

Tutor part time July 2009 to Sept 2010, Wyzant Online, Tutor

Tutor/Teacher February 2008 to August 2008, Everest College, Reseda, CA

Tutor II and Lead Tutor/Supervisor Nov 2003 to May 2006, The Community College

Foundation, Los Angeles, CA

Substitute Teacher 2000 to 2003, Las Virgenes Unified School District (Calabasas) and Sulphur

Springs Unified School District (Canyon Country)

Teacher October 1997 to July 1999, Los Angeles Unified School District, Aragon Avenue

Elementary School, Los Angeles, CA

Instructor Spring Semester 1997, Southern California School of Court Reporting and Law,

Woodland Hills, CA (evening)

All of the above-cited educational experience includes the following: teaching students to read

phonetically; tutoring and then testing incoming students at a Vocational College; working with

Foster kids and at risk youth as a tutor and a supervisor; substituting in every grade level in two

separate districts; teaching as a full time teacher for LAUSD; and I taught at a Law School to

help law students learn how to think correctly through a State-required general education

Critical Thinking course.

EDUCATION: California State University at Northridge, Bachelor of Arts in Radio, Television

& Film, emphasis: Screen-writing, 1990

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