Management Design Engineer

~ Infrastructure Design Engineer ~

< Qualifications Profile

Infrastructure Design Engineer / I.T. Manager with broad-based experience

in leadership of I.T. personnel, project management, implementation of

enterprise applications, software deployment & integrations, as well as

acquisition, and procurement all with an I.T.I.L based approach.

< Key Strengths

Leadership, Training, and Team Articulate Oral and Written

Building Communication

Proven strong Analytical and Multitasking in Fast-Paced Environments

Organizational Abilities

Project Management Time and Budget Forecasting

Private and Public Cloud Network Infrastructure Design

Outstanding Client and Vendor Technical Support and Troubleshooting

Relations

Continuous Process and Performance

Improvement

Broad and firm Infrastructure I.T. Strong Dell and GeoPartner

knowledge and experience Relationships

Problem Resolution and Decision Making

< Career Highlights

< Proven track record for mentorship and training of junior technicians and

helpdesk personnel ensuring a greater level of increased knowledge and

confidence through performance based initiatives.

< Gained outstanding experience with acquisitions and compliance with

creating, implementing, and maintaining policies and procedures.

< Leveraged Private Cloud implementation with VMware vSphere 4.1- vSphere

5.1, Windows Server 2008, Exchange 2010, Citrix XenApp 6, Office 365 to

improve over all company efficiency, and budget restraints by a total of

45% overall utilization.

< Assisted with the managed implementation of new systems to create a

company's private cloud for our customer base of over 600 connections.

Running Citrix Xen Server, Xen Center 5.5, increasing report delivery

time by 60% and running 40 VM's.

< Assisted with the design, implementation and management of a new "VMware

Server Environment" project to include Dell vCloud for DR ensuring global

redundancy with a 99.9% uptime as well as a fast reaction failover.

< Assisted with the design, implementation and management of a "Windows NT

to Windows 2000 - 2008 to include R2" project to include the system

conversion from physical to virtual using VMware ESX3.5 - 4.1 and then to

5.1.

< Professional Experience

Sykes Enterprises ( Tampa, FL

(Contract position through Vaco LLC)

Endpoint / Thin Client and VDI Architect August 2014-Dec. 2014

< Evaluate several brands and type of "Thin Client" machines to determine

both feasibility and ROI benefits based on the "Datacenter of the

Future" business model.

< Develop and test the resulting business case applicable to both Sykes

"Home Agents" as well as their "Brick and Mortar" locations.

< Provided a "Good - Better - Best" approach to the project scope

allowing for unreleased software platform of the Non-Windows OS

variety.

< Design and assist with the Version and Release control implementation.

< Conducted asset management of over 120 "Thin Client" devices along with

their correlating Management Software.

< Assisted in the configuration and testing of the Dell Azure cloud based

services for the management consoles / software.

< Designed and created support documentation in the form of S.O.P's as

well as non-technical user walkthrough guides.

< Tested, configured and utilized VMware horizon / Citrix Xen desktop -

XenApp on both Windows 7 and Linux based Thin Client OS.

< Developed and managed vendor relations for the project ensuring

adherence to timelines as well as aggressive pricing.

Priority Research / Active Screening ( Tampa, FL

Infrastructure Design Engineer / I.T. Manager August 2013-2014

< Performed an internal I.T. Audit based on the I.T.I.L standard to

identify the "Core Competencies" successes as well as deficiencies.

< Created and managed a successful Product Development / Software

lifecycle breakout from the I.T. Infrastructure environment to

correctly identify thresholds, points of failure as well as to clearly

create separate departments.

< Managed and designed new environment implementation -VMware- vSphere

5.1, Windows Server 2008 to include R2 to maximize technology with the

needs of the business.

< Successfully planned, implemented and managed a datacenter migration of

the previous "Single point of failure" production environment from

antiquated server hardware to a state of the art and scalable Peak 10

solution.

< Instituted an industry standard "Tiered" environment of Development,

Staging and Production disallowing software pushes directly to

production.

< Designed and managed the implementation of a %100 redundant public and

private cloud solution to ensure maximum uptime of the main SaaS

production environment.

< Designed and managed the implementation of a secure Public and private

cloud DR and failover of the core SaaS platforms to improve security

and functionality as well as a quick failover that was tested at just

under 4 minutes recovery site swap.

< Managed and facilitated both on and offsite teams of 5 Developers,

Systems Engineers and Application Support Technicians for our Cloud

based SaaS solution with over 2000+ transaction daily with over 14,000

clients. This resulted in corporate savings of $254,000 annually.

< Developed and managed vendors of ongoing projects ensuring adherence to

timelines as well as aggressive pricing.

< Implement and manage public and private WIFI solutions increasing

employee productivity as well as well as corporate network speed,

availability and response.

< Managed and setup Allworx VoIP System, on an overnight project that

went 100% operational the next day allowing for greater metrics via

reporting for Operational inquiries on call response time, support

success etc.

< Reduced costly antiquated phone system purchases, repair, and service

calls contracts in the amount of $50,000 annually.

eMason / CLARIFIRE ( St. Petersburg, FL

(Contract Position through Insight Global)

Systems Engineer / Subject Matter Expert March 2013-August 2013

< SME (Subject Matter Expert) for the Dell Kace platform K1000, K2000,

K3000 support servers.

< Manage and tune multiple SaaS environments, including keeping all OS

patches and overall security patches up-to-date. A typical hosted

client configuration and solution includes the support of the client's

Development, Quality Assurance, User Acceptance Testing, Pre-

production, and Production environments.

< Supporting Web technologies such as: ASP & .NET under IIS, as well as

Open Source technologies such as LAMP systems

(Linux, Apache, MySQL, & PHP/Perl).

< Both lead and assisted with new technology product evaluations. This

was accomplished by participating in the design, implementation,

testing, and evaluation of new equipment, supporting applications, and

processes and procedures as it pertains to a Software as a Service

(SaaS) environment.

< Multi-tiered environment .net / XML code deployments, corrections, and

remediation.

< API project based management and integration for both internal (LoS) as

well as client facing.

< Implement and maintain best practices for Disaster Recovery (DR) and

Business Continuity Plan (BCP). This includes being able to translate

the BCP requirements received from management and/or client's into

technical requirements.

< Working with internal and external customers on complex issue

resolution on enterprise systems

< Develop Key Performance Indicators for monitoring ongoing management of

service level compliance

< Develop, document, and maintained job functions and business processes.

< Support the integration of IT-central software tool for incident,

request, problem, change, and configuration management.

< Developed and maintain Standard Operating Procedures for job

processing, application integration, and reporting.

< Maintained configurations for Web, SQL, sftp, and file servers

including IIS, Application Pools, SQL Clustering, secure remote access,

disk allocations and specifications, as well as Terminal Services.

Foundation partners group ( Tampa, FL

(Contract to Hire Position through Vaco LLC)

Systems Administrator -Network / Domain Administration July 2012-

March 2013

< Assisted with the design and management of the environment

implementation from scratch with VMware vSphere 4.1 - vSphere 5.1,

Windows Server 2008, Exchange 2010, Citrix XenApp 6.

< Office 365 implementation for over 300 users and 2 Exchange servers,

30+ domains.

< Manage and provided support, device installation, operation, and

administration of systems such as Microsoft Windows Server 2003/2008,

and Linux.

< Ensured stability, integrity and efficient operation of the information

systems that support core organizational functions such as NAS/SAN

hardware using: iSCSI, NFS, CIFS or Samba.

< Implemented and monitored systems including overall health, backup and

disaster recovery.

< In depth understanding of Internet standards DNS, FTP, SSH, HTML, XML,

JDBC, SNMP etc.

Supported Web technologies such as: ASP & .NET under IIS, as well as Open Source technologies such as LAMP

systems

(Linux, Apache, MySQL, & PHP/Perl).

Obtained, created, and published documentation in the form of S.O.P's (Standard Operating Procedures) and white

papers for the

Current migration and future support of the corporate office as well as the Disaster Recovery site in Texas.

Microsoft Lync Administrator / Designer performing training, and secondary application installation via GPO for

ease of use i.e.

"Tabbed Conversation".

Ivans ( Tampa, Fl

(Contract position through InsightGlobal)

Technical Analyst / Net Gate Support Associate Jan January 2012-July

2012

< Provided both customer service soft skill training as well as advanced

level Network Support training to the junior technicians.

< Utilized the ITIL methodology to enhance and increase the technical

workflow of customer facing issue / experiences.

< Created documentation and an ITIL compliant Web Portal for both

internal and external users.

< Initiated SOP creation and inter office documentation as outlined by

HIPPA compliancy.

< Provided level 2 and 3 technical software support for the IVANS VPN /

AT&T Global Connectivity Client.

< Ivans HIPPA compliant proprietary Portal based connectivity

troubleshooting performed.

< Utilized remoteware "Log me in" / "Joinme" access real time control /

support tools.

< Network hardware troubleshooting and support in the form of IVANS AT&T

branded VPN router hardware called a NetGate.

< External customer networking support for NAT, Persistent routing, WAN

and general connectivity and network support performed.

(From Aug 2009 - January 2012 I was training, and deployed as a Reservist

in the United States Army as an Intelligence Gatherer and Analyst.)

UNITED STATES CENTRAL Command "CENTCOM" ( Tampa, Fl

(Contract position through Venatore LLC )

Thin Client / VDI Conversion Consultant Feb 2009 - Aug 2009

< SiPR and NiPR connectivity support regarding IP for Thin and Thick

client, as well as software support i.e. e-mail based programs.

Troubleshoot VMware / VDI sessions for issues regarding virtual LANs.

< Troubleshot and analyzed Citrix Xendesktop version 3 and 4 issues

versus VMware utilization.

< Train and assist customer with Active Directory replication issue

regarding virtualization.

< Coordinate IT equipment installations, moves, and upgrades.

< Validate IT user requirements.

< Respond to Automated Help Desk tickets and document the actions taken

to resolve the problems identified and return the user's system to

service.

< Develop management report documentation to provide metrics and trend

analysis of common problems/requests.

< Provide support for the maintenance, upgrade, analysis,

troubleshooting, repair, and replacement of computer systems,

hardware, and peripherals. Perform installation and repair support.

< Conduct end user training and familiarization skills.

< Coordinate and manage IT equipment accountability.

< Track and provide budgeting, forecasting, and burn rate information in

order to best utilize and manage bench stock to ensure necessary

repair parts are always on-hand.

< Develop procedures to facilitate the management of desktop load set

versioning to include tracking and compiling user issues, software

conflicts, devices conflicts, etc.

< Manage and maintain a master station log and shift change procedures.

< Ensure 24/7 coverage to include a comprehensive on-call/alert roster.

PriceWaterHouseCoopers ( Tampa, Fl

Implementation Design Engineer Dec 2000 - Apr 2008

< VMware ESX server installation and configuration, VMware server

support and administration.

< Implementing technology solutions from design specifications.

< Coordinated all implementation activities and qualification of final

product via user acceptance testing, pilots, benchmarking, pre-

production testing and operational readiness at the time of delivery.

< Performed support and training on Citrix ZenDesktop version 2 and 3 to

both internal and external clients.

< Installs and configures server, operating system and supporting

applications upon specifications driven by Architecture and Design.

< Define thresholds for monitoring various metrics of the application

and work with Service Delivery to implement monitoring.

< Interfaces directly with project management team, management staff and

other teams to ensure high quality delivery of services.

< Performing Solaris Jumpstart server builds.

< Sun Hardware configuration including configuration of high end Sun

Hardware (i.e. E15K, 25K)

< Servers utilizing SAN or local storage installation and

troubleshooting

< Servers utilizing Enterprise or local backup solutions installation

and troubleshooting.

< Solaris 9 and 10 OS installation and troubleshooting.

< Windows NT, 2000 and 2003 Server OS installation and troubleshooting.

< Application (Sun Volume Manager, Veritas Cluster, Apache, Oracle,

NetBackup, etc.) installation and troubleshooting.

< Microsoft Project Server, Microsoft Portfolio Server installation and

troubleshooting.

< IIS, SQL, Lotus Notes, MS Office, Arcserve, Brightstor, installation

and troubleshooting.

< Microsoft Cluster environments installation and troubleshooting.

< VMware both ESX servers and virtual installation and troubleshooting.

< Linux Operating System installation and troubleshooting.

< HP Hardware configuration including servers, storage arrays, tape

libraries installation and troubleshooting.

< Obtained, created, and published documentation in the form of S.O.P's

(Standard Operating Procedures) and white papers for and of my role

per my area of responsibility.

< Military Experience

United State Navy (Reserve) ( San Diego, Ca

Sea and Air Mariner "SAM" -E4 Petty Officer 3rd Class Aug 1994-Sep 2000

< Honorable Discharge

United State Army (Reserve) ( Tampa, Fl

35N SIGINT Analyst -E5 Seargent Oct 2008-Sep 2011

< Honorable Discharge

< Summary of Technical Skills

Certificati Project Management 101

ons: Java 2 Programmer

Network +

MCSE Windows NT

Dell Certified System Expert (DCSE)

IBM @ server Certified Specialist in AIX Administration.

Training VMware Infrastructure 3 Fast Track Program

and Skills: Citrix XenDesktop / XenApp 4, 5 and 6.

System Administration for the Solaris 10 Operating System

Army Correspondence Course intelligence related training - (503

Hours)

Proficient with Windows & UNIX operating systems, and all Microsoft

Office Suite Applications.

Documentation / technical writing skills per the ITIL business

model.

Created and published proprietary documentation for civilian and

Department Of Defense organizations as required by State and

governmental requirements.

Windows Server

Active Directory-VMware-Operating

Systems-Citrix-Troubleshooting-Network

Security-Servers-Solaris-Linux-ITIL-DNS Server-DHCP-Unix-HP-Unix

Administration-XenServer-AIX-Group Policy-Forefront-Microsoft

Exchange-DoD-Dell PowerEdge Servers-Dell PowerVault-Dell

Switches-SAN-Project Management-IT Management-System

Administration-Microsoft Office-IT Operations-IT Service

-Management-Business Continuity-IT Strategy-Cloud Computing-Office

365-Virtualization-Blackberry -Enterprise-Disaster

Recovery-Security Clearance-Security+-Dell Servers, desktops,

laptops, Sonicwall, vCloud, -Office 365, Windows 2000 - 2008,

Exchange 2000 - 2010, MS SQL 2000 - 2008, VMware ESXi Server

3.5-5.1, -Blackberry BES Server, Citrix XenCenter 5.5

Software: Citrix Presentation Server 4.5-XenApp 6, vReplicator-vRanger, CA

ArcServ BrightStor Backup System, SonicWALL Firewalls,

DHCP/DNS/WINS/IIS/TCP/IP, MS Office Suite, Photoshop

< Education

Cochise College, Fort Huachuca, AZ

(Completed - May 2010)

Associates Degree

. Applied Science in Intelligence Operations

DOD US Army Advanced Individual Training, San Angelo, TX.

(August 2009 - April 2010)

Military Occupational Specialty for 35N / Sigint Analyst

. 35N / Electronic Tactical Warfare Intelligence gatherer and Analyst.

< References

Bob Hundley Karl Coburn Derrick Hollingshed

Priority Research USCENTCOM CCJ6/DSE PriceWaterHouseCoopers

Director of Information Manager of IT Support / for the Implementation

Technology PC Maintenance and Design Team

********@********.**.*** karl.coburn.ctr@centcom.m (Formerly) Section Leader

Cell: 727-***-**** il

Office: 813-***-**** Cell: 813-***-****

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