Customer Service Assistant

Vraj Shah

**** ******** *****, ******, ** ******@***.*** #214-***-****

OBJECTIVE:

To be associated with an organization that allows me to achieve personal as well as career growth in the field of

telecommunication and networking by developing my technical and professional skills, along with benefiting the company by

producing good results.

EDUCATIONAL QUALIFICATION:

Southern Methodist University, Dallas, TX (Aug 2013-May 2015)

Masters of Science in Telecommunication Engineering GPA- 3.71 / 4.0

COURSE WORK:

Wireless Cellular & Personal Communication, Switching & Routing, Advanced topics in Wireless Communicatio n, MPLS,

Internet Telephony (VOIP), N/w Protocols, Wireless Network, Telecom N/w Security, N/w Analysis, Architecture & Design.

Mumbai University, Mumbai, India (June 2009-May 2013)

Bachelors of Electronics and Telecommunication Engineering

COURSE WORK:

Mobile Communication System, Digital communication, Wireless Network, Satellite Communication System, Optical Fiber

Communication, Data Compression and Encryption.

TERM PAPER ON: Quality of Service in Mobile Networks, Distributed Antenna System

CORE QUALIFICATIONS:

Cisco Certified: CCNA (Cisco ID: CSCO12739697)

Wireless Technologies: GSM, CDMA, GPRS, EDGE, UMTS, WCDMA, HSDPA, HSUPA, HSPA+, CDMA2000, IRAT, IFHO,

INTERHO, INTRAHO, 1xRTT, EVDO, WLAN, Wi-Fi, LTE, LTE advance, OFDM, MIMO, Bluetooth, WiMax.

Network protocols: Ethernet, Frame Relay, ATM, UDP, TCP/IP, DHCP, SIP, STP, RIP, OSPF, EIGRP, BGP, VLAN.

Tools: TEMS, MATLAB, Wireshark, Cisco packet tracer, Microsoft Office, GNS 3, AUTOCAD, MS Streets & Trips.

Programming languages and OS: C, C++, Java, Windows XP, Windows Vista, Windows 7, Windows 8, MAC.

WORK EXPERIENCE:

RF Drive-Test Engineer- GTL (USA) Inc. (Summer internship) (May 2014-August 2014)

Perform coverage and failure analysis of LTE network for Ericsson using TEMS that helps AT&T in their site launch.

Perform clustering and monitor the transition of network from WCDMA to LTE for the site location and clusters provided by

our client using Microsoft streets and trips.

Execute all kinds of trouble shooting (Hardware/Software) that interrupts the testing performance during the drives.

Imparted default set of radio parameters and co-ordinated with varied members.

Monitor RSRP, RSRQ, E-ARFCN, CINR, TX, WB/NB CQI, PING values in accordance with Azimuth angle for every sector.

Perform handover test for eNodeB using handover scripts for TEMS 14.6/15.2 with the UEs.

Perform Upload Throughput, Download Throughput and Latency TCP/UDP tests for each sector of the eNodeB.

Conduct Single and Multi-site verification testing as per the requirements.

Post Process of Log files and RF report generation Sweep Testing.

I was given the opportunity to train new interns and ready them with the desired effeciency by explaining them the oretically

and practically as well.

Fondren Library (On campus Job): (August 2013- Present)

Student Assistant, Main Circulation desk:

Provide a dedicated customer service.

Check-out and check-in of the books and media of various libraries including Fondren Library.

Resolving queries of the patrons and also assist them in printing and wireless connection related issues for their devices.

Adequate training for escorting the patrons in worst case scenarios.

Shelving and maintenance of reserved books, interlibrary loans and Old Periodicals as a part of the job.

Student Assistant, Stack Maintenance:

Primary job of shelving media and books at different sections of the library and Keeping track of missing books and

maintenance of important periodicals and government documents.

Helping patrons find a particular book or media.

PROJECTS:

Automated Shape Identification and Segregation System, using MATLAB: Final Year Degree Project

This is an automated shape identifying System with Microcontroller 89S52 using MATLAB.

The system consists of a camera, capturing the images of the objects on conveyor belt where they are identified.

Further the image is processed to identify the shape of object using MATLAB.

After processing the microcontroller adjusts the circular segregation disc for the detected shape to fall.

Wireless SCADA Data Logger: Project I

This system is placed in an area, which is impossible for humans to reach. Eg. Furnace, deep earth crust, etc.

It detects various parameters such as temperature, humidity and sends this data to the computer system via RF transmitter.

Also the data received by the RF receiver is displayed on the LCD screen.

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