Project Management

P rashant Desarda

Mobile No: +1-631-***-**** Email: d ****************@*****.***

Profile Summary

Veeva CRM Experience

• Prashant has 4.8 years of IT experience, which includes around 4.3 years of experience in Veeva and

Configuration and

Salesforce.com CRM platform and related Force.com technologies including configuration and customization.

C ustomization on He has excellent hands-on experience as a Veeva CRM consultant, administrator and developer while working

on development and support project. Prashant has received lot of accolades from customers for his work in his

v arious Veeva core

current support project. Additionally, he also been involved providing Veeva training to junior resources in

modules Cognizant.

• i Rep and V Mobile

Technology Skills

i mplementation

• Possesses in-depth knowledge of Veeva CRM and worked on all modules in Veeva.

• CL M media setup,

• Hands on experience in Apex Trigger, Apex class, Batch processes.

m igration and

• Possesses knowledge of typical Visualforce and Apex customizations related to a Veeva org.

sharing

•

• Experience in mobile configuration in Veeva iRep, VMobile.

V I nsights Setup,

•

Config and Data Having experience in CLM (Media for iRep app) creation, migration and sharing.

l oading hands-on • Trained and possess hands on experience on development tools like Apex Data Loader,

• Configuring Veeva Apex Explorer, and workbench.

V ault module • Data Integration Tools/Technologies: Salesforce.com Apex Data Loader, SQL Loader,

• Knowledge of Veeva Sesame Software Relational Junction, Bulk Data migration, Initial Data loads etc.

S ample

• Application development tools: Force.com platform developer console, Force.com IDE.

M anagement

Recent Project Experience

Salesforce.com Experience

• Worked on Sales Project #1

C loud and Service Role : Onsite Managed Services Lead

C louds Client: Forest lab. / Actavis pharmaceutical Long Island NY

• Configuration and Project: Veeva Managed Services

C ustomization w ith Software: Veeva CRM, Force.com, Apex Explorer, Apex data loader, Informatica power center, iRep,

A pex T r igger, Apex VInsights, VMobile

C lass, Batch process Duration: Oct 2014 to Present

• I mplementing

c ustom force.com Project Abstract: Client is a U.S. pharmaceutical and third-largest generic pharmaceutical company

modules in the United States with approximately 10 percent market share.

• Defining solution Company has discovers, develops and markets products throughout the world and Company have

Customer Relationship Management system with Veeva and Siebel CRM. This Veeva application

a pproaches and

supports the US, UK and Canada geographies of the company and is used by around 4000 users

r ecommendations

• from different field forces. Cognizant provides Managed Services Supports and Operational

Data I ntegration

Enhancement services to Forest in this engagement.

a nd M igration

Responsibilities:

e xperience in

• Managed Services / Techno-functional Lead.

S alesforce.com

Prashant Desarda P *******.**************@*********.***

P rashant Desarda

Mobile No: +1-631-***-**** Email: d ****************@*****.***

•

• Configuration and customization of Veeva settings, Veeva Messages, VMOC records for

iRep and Vmobile implementation.

Certifications

• • Configuration and customization of Veeva settings, Veeva Messages, VMOC records for

Salesforce.com

iRep and Vmobile implementation.

certified Developer

• •

Salesforce.com Account, Address and Call data management.

certified • Apex Trigger/Class, Batch process.

A dministrator

• Sample Management

• Alert and Survey Implementation.

Domain Expertise &

• Configure and develop Validation rules, Offline validation rules, workflow process.

Solutions

• •

Customer End user incident resolution within specified SLAs

R elationship • Close Loop Marketing (CLM) media setup, migration, sharing, testing.

M anagement

• Setup Developer Pro. Environment for training and demo purpose.

• Health Care and

L ife Sciences

•

Project #2

•

Role : Offshore Veeva Administrator

•

Client: Eisai Inc., Woodcliff Lake, NJ

Project: Veeva Managed Services

Software: Veeva CRM, Force.com, Apex data loader, Relational Junction, iRep, VInsights, VMobile

Duration: Jan 2012 to Oct 2014

Project Abstract: Client is a U.S. pharmaceutical subsidiary of Tokyo-based company is research-

based human health care (hhc) company that discovers, develops and markets products throughout

the world. Company have migrated their Customer Relationship Management system from Siebel to

Veeva. This Veeva application supports the US, Canada and Mexico geographies of the company and

is used by around 800 users from different field forces. Cognizant provides Managed Services

Supports and Operational Enhancement services to Eisai in this engagement.

Responsibilities:

• End user incident resolution within specified SLAs

• RCA for end user incidents and bug fixes where needed

• Develop various custom codes using Apex Trigger, Apex Classes and Batch apex for

enhancements to application

• Customization and Automation on standard Accounts, cases, task, events and on custom

Veeva objects.

• Configuration and customization of Veeva settings, Veeva Messages, VMOC records for

P rashant Desarda P *******.**************@*********.***

P rashant Desarda

Mobile No: +1-631-***-**** Email: d ****************@*****.***

iRep and Vmobile implementation.

• User, Role, Territory, Profile management

• CLM media setup, migration, sharing, testing.

• Configure and manage Vinsights reporting tool.

• Product, key message management in Veeva.

• Create various home page components.

• Create Workflow, validation rules, sharing settings, profiles, public groups, roles, territory,

and users.

• Configuration on Vault tool for Veeva approved email.

• Environment Management and refresh activities. Setup environment for end user training

purpose.

• Testing of new features in Veeva releases and recommending to customer

• Veeva issue co-ordination with Veeva Support Team for product issues, feature requests.

Project #3

Role: Offshore Salesforce Consultant

Client: Disney English, China (English Coaching Institute)

Project: Salesforce sustenance.

Software: Salesforce.com, Force.com.

Duration: July 2011 to Jan 2012

Project Abstract: Client is a China based educational institute has implemented CRM on the SFDC

Platform. Salesforce is the center point for all this system and the data flow is bidirectional i.e. from

Salesforce to Drupal and from Drupal to Salesforce. The customer is already using SFDC + portal but

was unable to use it to the fullest potential. Goal was to provide them production support and minor

enhancement through-out the development cycle of the new system.

Responsibilities:

• End user incident support

• Extensive Requirement Analysis and Preparation of detailed System Requirement

specification for Re-Architecture project.

• Customization of the out-of-the-box on Demand SFDC platform for developing application.

Project #3

P rashant Desarda P *******.**************@*********.***

P rashant Desarda

Mobile No: +1-631-***-**** Email: d ****************@*****.***

Role: Offshore Salesforce Technical Analyst

Client: Barclays, UK

Project: Extended Salesforce.com.

Software: Salesforce.com, Force.com

Duration: Jan 2011 to July 2011

Project Abstract: It involves integration testing of application where Salesforce integrated with 3rd

party systems Scribe for the data processing and that we need to run Unix command on ETL tool to

get CSV files and in order to load those file into SFDC system.

Responsibilities:

• Preparation of test plans, test scripts documents for complete application

• End to End testing of application

• Provide knowledge transfer to whole team on SFDC application

Trainings undergone:

• Salesforce.com configuration and customization, internal organization training.

• Internal Veeva Admin/Developer training

• Veeva Multi-country roll-out Workshop – conducted by Veeva.

Education:

• Bachelor of Engineering in Electronics and Telecommunications from Maharashtra Institute

of Technology, Pune, MH. India – June 2010

Travel Status:

• Valid Passport till June 2017

• Valid US work Visa until June 2017

Prashant Desarda P *******.**************@*********.***

P rashant Desarda

Mobile No: +1-631-***-**** Email: d ****************@*****.***

Prashant Desarda P *******.**************@*********.***

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