Customer Service Representative
Resume:
Sara Rebelo
******.****.*@*****.***
Objective
To obtain a position within which I can grow with the company.
Summary
Demonstrated customer relations skills with over 15 years of
experience.
Strong human resources background
Bilingual in French and English
Skilled at learning new concepts quickly, working well under
pressure, and communicating ideas clearly and effectively.
Strong computer abilities and courses taken include the
Microsoft office suite, Excel, Access, as well as Simply
Accounting.
Education
Diploma in business Administration Human resources 2013
Niagara College, Niagara on the lake, On.
Concentration in training and development as well as
recruitment and selection.
Diploma in Accounting Anticipated 2015
Niagara College, Niagara on the Lake, On.
Concentration in personal and corporate tax and Managerial
Cost Accounting.
(Will not be returning to school full time)
Career History and Accomplishments
Widerange Transportation Dispatcher
06/2014 to 11/2014
Dispatched an average of 5 orders a day for a warrant replacement program.
Traced all moving shipments roughly 40 on any given day from Manitoba to British
Columbia
Place out bound calls to advise customers their products were in their way.
Accenture Customer Service Representative 03/26/2012 to
06/26/2014
Answered an average of 60 calls per day
Bilingual Customer Service
Fast and efficient call handling
Works well under pressure
Convergys Customer Service Representative 5/2/2011 to
03/25/2012
Answered an average of 80 calls per day.
Responsible ensuring quality interactions in every call.
Took credit card payments over the phone.
Continuously achieved sales goals
Extensive technical trouble shooting different cellular devices.
PDG Roadside Assistance Dispatcher Winter 2004/2005
Contract
In bound roadside assistant representative for Canadian Tire,
General Motors and various other companies.
Provided excellent inbound customer service for roadside
assistance customers.
Ensured customer satisfaction on every called.
Sitel Customer Service Representative 5/1/2002 to 9/1/2004
Provided excellent inbound customer service for cable
customers.
Ensured customer satisfaction on every called.
Floor support and escalations support.
9/1/ 2000 to 5/1/2002
Mc Donalds Cashier and Grill
Cashier handled cash and was never short on my till.
Worked fast and affectively on the grill to unsure food quality.
Worked quickly on drive through to maintain satisfactory wait
times.
11/06/1999 to
HealthWise Customer Service Representative 8/1/2002
Key Holder.
Open and closed store depending on shift worked.
Trained new staff.
Balanced tills at day end.
Hobbies
Restoring old vehicles and working on my cars.
Volunteering at my Children’s School
Coaching Soccer
Volunteering with Niagara Sustainability Initiative
(references available upon Request)
Contact this candidate