Customer Service Sales

Ankit Tyagi

E-Mail: *********@*****.*** Contact: +91-801*******

Aspiring to scale heights in Corporate World with an organisation of high

repute

Objective

Work on the most challenging position with an organization that provides me

ample opportunities to learn & which help me to explore my potential and

skills.

Professional Preface

< Total 3.5 years' experience in SAP SD, Currently working as SAP SD

Consultants in Hindustan Coca-Cola Pvt Ltd. Project at Goa Plant.

< 12 months of work experience in TransWeave Solution Pvt. Ltd SAP SD

Consultant since Aug, 2013 to July, 2014.

< 1.5 year of work experience in GI Staffing Services Pvt. Ltd as a SAP SD

Associate Consultant from Feb 2012 to July 2013.

< 2 year of work experience in Texco Softwares as a SAP SD Associate

Consultant from July 2010 to till Jan 2012.

< 12 Months of work experience in Rattan Industrial India Pvt. Ltd. As an

Astt. Marketing Manager from July'09 to May'10.

< Possess highly motivated & positive attitude towards life.

< self-motivated, intelligent, dynamic person who can quickly learn the IT

subjects, understand their marketing

< Exceptionally organised with a track record that demonstrates creativity

and initiatives to achieve set goals.

< A proactive learner with a flair for adopting emerging trends &

addressing industry requirements to achieve organisational objectives

& profitability norms.

< Skilled in conducting Data Analysis & Interpretation and Raw Data

Analysis.

< Good knowledge of instrumentation and demonstration experimental skills.

< Holds exceptional team spirit thereby helping in easy achievement of

organisational & personal goals.

< An effective communicator with excellent relationship building &

interpersonal skills.

Work Experience

TransWeave Solution Pvt. Ltd.

(SAP SD CONSULTANT)

Project Handled

Project : Hindustan Coca-Cola Pvt. Ltd

Duration : August 2014 to till date

Role : Roll out Consultant

SAP : ECC 6.0

Client Description

HCCBPL is the largest bottling partner of The Coca-Cola Company

(www.thecoca-colacompany.com) in India. It is a part of The Coca-Cola

Company's Bottling Investments Group (BIG) and responsible for the

manufacture, package, sale and distribution of beverages under the

trademarks of The Coca-Cola Company.

Roles and Responsibilities

. Understanding Business process of HCCBPL in OTC, Sales Documents and

Pricing Structure Management.

. Gives structured training to End Users and scheduling testing during

UAT session.

. Maintaining Master Data: - Material Master Data and Customer Master

Data.

. To conduct weekly meeting with HOD's of all departments on current

status of SAP and thereafter work on the inputs received

. To conduct monthly stock audit for minimizing difference between

physical verses system stock.

TransWeave is a global provider of innovative solutions for small and

medium enterprises. TransWeave exists to address some of the issues SME's

are facing today. Our team helps customers to deliver a solution that meets

their need, be it strategic change or performance improvement. We aspire

towards integrated approaches which help us achieve our goals and business

operations. We are dedicated in delivering innovations. We are committed to

provide our clients with quality products and customer service.

Projects Handled

Project : Patanjali Ayurved Ltd.

Duration : August 2013 to July 2014

Team Size : 6

Role : SAP Support Team Member

SAP Version : ECC 6.0

Client Description:

Patanjali Ayurveda Kendra Pvt Ltd was officially inaugurated by Param Pujya

Yog Risi Swami Ramdevji Maharaj & Ayurveda Shiromani Rishikalpa Acharya

Shree Balkrishnaji Maharaj on 27 September 2007 (2064/6/10 B.S.) and

started its operation as an Patanjali Ayurveda Kendra Pvt Ltd at swoyambhu,

Katmandu, Nepal with the ultimate aim of providing holistic, natural and

effective Ayurveda treatment.

Roles & Responsibilities:

. SAP Support responsibility to administrate increase in efficiency by use

of SAP system to carry out hassle free business transaction.

. To study the business process of all departments thoroughly and after

consulting with Helpdesk consultants carry out new developments to

generate new reports as per end user requirement.

. Creation of various Sales documents type such as Order type, delivery

type and Billing types and maintaining copy control to meet.

. Gives structured training to End Users and scheduling testing during UAT

session.

. Maintaining Master Data:- Material Master Data and Customer Master Data.

. To conduct weekly meeting with HOD's of all departments on current status

of SAP and thereafter work on the inputs received

. To conduct monthly stock audit for minimizing difference between physical

verses system stock.

Gi Staffing Services (Feb'12

to July 2013)

(SAP SD Associate Consultant)

Company Profile:

The Indian arm of Gi Group is a strategic joint venture of European labor

market leader Gi Group, and Indian leaders in RPO and Executive Search,

Elixir. This JV brings together the knowledge, processes and experience of

both these entities, and the other group companies under the Gi umbrella,

to extend unmatched services in the temporary staffing space to our

customers.

Gi Staffing Services has put together a strong team, robust processes and

strict compliance norms with delivery capabilities...

Projects Handled

Project : Osram India Pvt. Ltd.

Duration : November 2011 to till date

Team Size : 6

Role : SAP Support Team Member

SAP Version : ECC 6.0

Client Description:

Lamps and lighting systems from OSRAM INDIA provide the basis for a

beautiful view of things; ensure safety and comfort, allowing for the

efficient use of resources. For more than 100 years, OSRAM has been

"passionate about intelligent light". As a globally operating company, we

also explicitly encourage socially and environmentally responsible policies

around the world - as well as sponsoring art and culture at home and

abroad.

OSRAM India is a young and vibrant company and started its operations in

India in early 1994. It is a wholly owned subsidiary of OSRAM GmbH,

Germany, which in turn is a group company of Siemens AG, Germany

Within one year of OSRAM entering India, the local manufacture of Compact

Fluorescent Lamps was commenced. The acquisition of ECE Lamp Division

followed in October 1998. The current local manufacturing range comprises

of slim, energy efficient Tri-Phosphor Lumilux plus Fluorescent Lamps, a

wide range of Integrated and pin-based CFL and Glass for FTL.

Roles & Responsibilities:

. Creation of various Sales documents type such as CIN Register, Order

type, delivery type and Billing types and maintaining copy control to

meet.

. Third Party Process- Order Process, P.O creation, MIGO and Billing Types.

. Master data - Customer, Material, Document

. Configuration of Sales Documents, Deliveries, Billing document.

. Shipping- Configured shipping point and delivery procedures.

. Billing-Created billing documents, Account determination for revenue.

Texco Software's

(July '10 to Jan'12)

(SAP SD Associate Consultant)

Company Profile:

Based in Noida, India we are a team of "core" software developers. We are

an Offshore Software Development unit geared to working with the latest Web

development technologies. Our core team has ventured in the software market

for 5 years in various technical fields. We now join force to provide world

class software services. View our executive bios. Our core strengths are

research and development. We not only help our clients reduce their

business cost, but strive hard to help them market their products. Located

in the vicinity of Noida (Near Delhi) city, we have an

excellent infrastructure to boast of.

Projects Handled

Project : Jindal Poly Films ltd.

Duration : January 2011 to October 2011

Team Size : 10

Role : SAP Support Team Member

SAP Version : ECC 6.0

Client Description:

Client Profile: Jindal Poly Films Limited is a part of INR 15 billion

B.C.Jindal Groups, a 50 year old industrial group offering a wide range of

products. The group has promoted a number of companies over the years and

is involved in diverse activities including manufacturing of Polyester

Film, Polypropylene film, Polyester yarn, Steel pipes and Photographic

products.

Roles & Responsibilities:

. Creation of various Sales documents type such as Order type, delivery

type and Billing types and maintaining copy control to meet.

. Master data - Customer, Material, Document

. Pricing - Created access sequences, condition types and pricing

procedures.

. Configuration of Sales Documents, Deliveries, Billing document.

. Shipping- Configured shipping point and delivery procedures.

. Billing-Created billing documents, Account determination for revenue.

Project : Saraya Distillery

Team Size : 10

Duration : July 2010 to December 2010

Role : SAP Implement Team Member as Associate SD

Consultant

SAP Version : ECC 6.0

Saraya Industries Limited has become a mid-size company having major

presence in the Sugar & Liquor Industry, employing over 1500 people and

servicing more than 500 distributors. It is estimated that Saraya products

touch about 10 million customers annually across different markets. These

could be in the Liquor, Sugar or spirits as raw material. Other than Saraya

Aviation, the above are located at Sardar Nagar, Gorakhpur, and U.P. in the

north eastern part of India.

Roles & Responsibilities

. Configuration of SD master data like Customer and Material.

. To correct master data periodically.

. Configured Pricing Procedure Determination using condition technique.

. Configuration of special sales orders such as Cash Sales and Rush Order.

. Configuration of order types, delivery types, billing types, Incoterms

. To conduct weekly meeting with HODs of all departments on current status

of SAP and thereafter work on the inputs received

. To conduct monthly stock audit for minimizing difference between physical

verses system stock.

Rattan Industrial India Pvt. Ltd

(July'09 to May'10)

(Astt Marketing Manager)

We are pleased to avail this opportunity to introduce our self as one of

the leading manufacturers and suppliers of Distillery, Brewery, Chemical,

Pharmaceutical, Pesticides, Food Processing & Bottling Plant Etc. We have

stabilized ourselves as an outstanding name in the sphere of modern process

Technological Equipment & Plant. The company is pouring its best in

research, production and quality control, to widely expand its wings into

vast Indian and overseas market to keep pace with fast changing technology

in Chemical / Food Processing Industry.

Accountabilities

< Representing the projects of Liquor, Distilleries Industries on the

behalf of Rattan Industries.

Attainments

< Working on Turnkeys Project and offering delighting service to our

clients.

< Liquor and Distillery Projects Handlings.

< Created a friendly relationship with prestigious clients.

Scholastics

MBA (Marketing)

Acharya Institute of Technology, Bangalore, V T U in 2009.

P.G. Diploma in RDT (Recombinant DNA Technology)

Amity University, NOIDA in 2007.

B.Sc. (Honours in Bio-Tech)

Institute of Management Studies, Ghaziabad, Ch. Charan Singh, Meerut in

2006.

XII (Science)

K.V. Shikh Lines, Meerut, C.B.S.E. Board in 2003.

X

K.V. Shikh Lines, Meerut, C.B.S.E. Board in 2001.

IT Skills:

Conversant with MS-Office & Internet Applications, Windows XP, Vista &

2007.

SAP ECC 6.0

MS OFFICE, MS-Excel & its applications

Projects Handled

Title : In-Plant Training.

Organisation : Indian Oil Corporation Ltd., New Delhi.

Description : Analysing the organisation structure with help of Mc.

Kinsey 7'S Model. Dividing the

Organisation into 2 Major 'S' i.e. Hard 'S' and Soft 'S':-

< Hard 'S':- Structure, Strategy and System.

< Soft 'S':- Skills, Staffs, Shared Value and Style

Title : Summer Training.

Organisation : Benchmarking of Service Standards with Similar

Format Stores, NOIDA.

Description : Examining the working style of Retail Store i.e. Shoppers

Stop.

Objective of the Project:

< Selecting the best player in retail sector and comparing the business

model of shopper stop & others like: Pantaloons, Westside, etc.

< Understanding consumer's priority through demographic factors and

structured questionnaires.

Other Accolades

< Participated in Management Fest at National and International Level in

Ramiah, NITTE Menakshi, PESIT Colleges.

< Stood as 2nd runner up in Management Fest at PESIT International Level.

< Represented Zone for Football and Table Tennis sports in B.Sc.

< Contributed in the Cultural Fest at School and College.

Personal Dossier

Date of Birth : 7th September 1985

Linguistic Abilities : English and Hindi

Nationality : Indian

(Ankit Tyagi)

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