Customer Service Assistant

R OSIE M C G HEE B ROWN

**** * * * * O R D R O A D

M O N T G O M E R Y, AL 36116

334-***-**** R U H O O A H 71@ YA H O O . C O M

P R O F I L E S U M M A RY

Accomplished administrative and customer service professional with extensive experience overseeing operational

management in high-profile public environments, including staff recruitment. Specific background supporting

daily administrative needs, organizational systems, and procurement. A detail-oriented and motivated professional

who readily participates in cross-functional teams to improve processes and procedures.

PROFESSIONAL EXPERIENCE

Renaissance Hotel - Marriott, Montgomery, AL 2015 – Present

DTS Agent

Point of contact for all in-house and outside requests, directed calls, addressed inquiries, logged issues/reports,

provided follow-ups to ensure guest satisfaction. Created relationships with guests that led to brand loyalty,

Modified reservations, assisted with registration/check out process, placed room service orders, scheduled wake-up

calls.

G R A N T H A M U N I V E R S I T Y ., Lenexa, KS 2011 – 2014

Full-Time Professional Student

SERCO INC., Montgomery, AL 2013 – 2014

Recruiting Coordinator

Worked closely with job candidates, internal recruiters, and human resource professionals in support of a business’s

hiring needs. Manage the flow of candidates thorough the recruitment process, from scheduling interviews to

bringing new employees on board.

PRINCE INSTITUTE - SOUTHEAST, Montgomery, AL 2011 – 2013

Office Assistant

Provided office services by implementing administrative systems, procedures, policies, and monitored

administrative projects. Managed and distributed information within the office, answered phones, took memos and

maintained files, sent and received correspondence, as well as greeted clients and customers. Performed

administrative and office support activities for multiple supervisors and instructors. Researched, drafted or

abstracted reports. Assured discreet handling of all business correspondence.

PRINCE INSTITUTE - SOUTHEAST, Montgomery, AL 2009 – 2011

Full-Time Professional Student

ER SOLUTIONS, Montgomery, AL 2007 – 2010

Customer Service Representative / Team Lead

Led customer service team in supporting the collection efforts of Duke Energy; covered a territory encompassing

Indiana, Kentucky, North Carolina, and Ohio. Consulted with customers to understand needs and address

problems; applied technical application expertise and present solutions to meet those needs. Identified recurring

issues and provided internal feedback based on customer comments; championed procedural and product

modifications to improve customer service levels. Engaged in client contact plans, performed follow-up to update

client information and recommend additional services. Collaborated with cross-functional teams to assist in

evaluating processes and developing improved corporate methods, key performance indicators, standards, and

workflows.

ROSIE LEE MCGHEE PAGE TWO

334-***-**** ~ R U H O O A H 71@ YA H O O . C O M

BIG LOTS CORPORATION, Montgomery, AL 2006 – 2007

Maintenance Procurement Coordinator

Supported daily operations for maintenance department head and staff, including correspondence, meeting logistics,

vendor management, bookkeeping, and supply inventory oversight. Performed all accounting and purchasing

activities for the maintenance department, accurately tracking purchase orders for equipment, invoice

reconciliations, payroll, reimbursements, and expense receipts. Fostered relationships with maintenance vendor

representatives, resulting in more cost-effective contracts and timely supply deliveries.

RUSSELL CORPORATION, Montgomery, AL 1991 – 2006

Inventory Control Coordinator, 2003 – 2006

Managed administrative functions of shipping/receiving and inventory management teams. Communicated with

supervisors, peers, and vendors, providing vital shipping and inventory information by phone, writing, e-mail, or

in-person. Scheduled appointments, maintained calendars, and coordinated office activities; managed

organizational systems and file maintenance. Assisted in comprehensive human resource functions, including

inventory control staffing needs, the recruitment process, and implementation of policies/procedures.

Inventory Control Clerk / Administrative Assistant / Purchasing Clerk, 1991 – 2003

M I L I TA RY S E RV I C E

UNITED STATES ARMY RESERVE, Montgomery, AL 1990 – 2007

Administrative Personnel, Human Resource Specialist, Postal Operations

Provided administrative support and personnel management for more than 1,500 soldiers. Received Administrative

Certification.

S P E C I A L S K I L L S / A C T I V I T I E S / AWA R D S

Keyboarding: Text accuracy 96% at 60 wpm.

Windows 98 – 8, Microsoft Office Suite

Member, DAV (Disabled American Veteran)

Volunteer, Salvation Army

Summa Cum Laude

Effective Communication, Time Management, Analytical Skills, Interpersonal Skills, and Active Listening.

E D U C AT I O N

Masters in Business Administration in progress at Grantham University; Lenexa, KS.

Bachelors in Business Administration; held a 3.97 GPA at Grantham University. Lenexa, KS. Completed,

November 2014. Summa Cum Laude.

Certificate Completed September 15, 2011, Office Assistant, Prince Institute, Montgomery, AL. GPA 3.9

(major)/4.0 scale.

Administrative Certification, University of Southern Mississippi, Hattiesburg, MS; 1991

George Washington Carver Sr. High School, Montgomery, AL; 1989

Contact this candidate