Customer Engineer

RAVI TEJA T

E-Mail: ********@*****.*** ~ Contact: +91-949*******/805*******

Middle level assignments in Networking / Wireless /Security/Technical

Support with an organisation of repute in Bangalore

PROFESSIONAL OVERVIEW

< A dynamic professional with 3.10 years of experience in Network

Management, Security, Wireless Administration & Technical Support.

< Extensive hands on experience with Ruckus Wireless Indoor/Outdoor Access

Points (such as Aironet), Ruckus wireless controllers (ZD1K,ZD1100,ZD3k

& ZD5k series), Switches, Point to Point wireless bridges, Network

Management System(Ruckus Flex Master).

< Solid working experience with 802.11a/b/g/n/ac/I standards .

< Solid understanding of Routing protocols (Static, RIP,OSPF,EIGRP, BGP).

< WLAN Security in the areas of authentication, encryption, RADIUS, LDAP,

AAA authentication, EAP, PSK, etc.

< Skilled in installation,configuration and administration of Cisco ASA

Firewall.

< Design, setup and configure complex wireless networking that supports

open or secured access.

< Installation and maintenance of VMWARE server with virtual mode operating

systems.

< Knowledge on OSI model and protocols like TCP/IP, DHCP, DNS, IP, ARP,

FTP, TFTP, SNMP, PORT SECURITY, QOS, SUBNETTING, VLSM, ETHER

CHANNEL,BYOD.

< Performed switching technology administration including VLANs, inter-VLAN

routing, Trunking, STP, RSTP, port aggregation & link negotiation.

< Extensive knowledge of LAN/WAN Equipment including Hubs, Switches,

Cabling, NICs, and associated software and diagnostic tools.

< Experience in configuring Site-to-site and remote access VPN solutions.

< Installing, Configuring and updating the Operating Systems like Windows

Server 2008/2003.

< Creating users and groups and allotting permissions on resources such as

File and Print servers. Create and manage User accounts with group

policy.

< Experience in installing and configuring Active Directory Service(ADS),

DHCP and DNS servers.

< User and group administration and management like Add/Change/Deletion.

< Wireless Client Associations. Understanding of RF transmissions & antenna

behavior

< Ability to use protocol analyzers tools such as Wireshark, Tcp Dump,

Omnipeak and Ethereal.

< Working as Knowledge Centered Support (KCS) coach, helping the team

members in writing quality knowledge base articles.

< An effective communicator with proven abilities in leading teams during

the project phase, training & guiding team members and enabling knowledge

sharing among the team.

WORK EXPERIENCE

June,2011 - Feb 2015 with Paxterra Software Solutions Pvt. Ltd., Bangalore

as Sr. Network Engineer.

Key Deliverables

Network Management

< Setting up and managing Local Area Network and Wide Area Network;

designing Groups / Users for authentication and security of system /

network.

< Conducting moderately complex wireless administration and support to

maximize network capacity.

< Handling the commissioning of Routers & Hardware Devices and ensuring

maximum uptime.

< Daily Review of the health status of Devices(Wlan Controllers,

Indoor/Outdoor Access points and users) using NMS too and capturing the

Checklist.

< Troubleshooting the problems reported by users and by automated network

monitoring systems and making recommendations for enhancements in the

implementation of wireless and networks.

Technical Support/ Customer Support

< Addressing queries regarding the Information System / Software &

extending onsite support to the clients including maintenance of hardware

/ software.

< Identify customer problems/issues and assist customer in achieving their

goals while consistently achieving high Customer satisfaction.

< Regular follow ups with customers with recommendations, updates and

action plans.

< Identify customer problems/issues and assist customer in achieving their

goals while consistently achieving high Customer satisfaction.

< Initial requirement analysis, recommending best practices and providing

after sales support.

< On call Resolution, Problem Analysis and creating whitepapers.

< In-house replication and capability to analyse and provide a solution for

Wireless related problems.

< Escalate specific problems to development engineering for product

enhancement.

< Generate clear and concise documentation in the form of case notes,

technical tips and white papers, including development of a knowledge

database.

< Trouble shooting LAN & WAN issues.

< Mentoring new hires and Junior engineers on product expertise.

< VLAN Switching, 802.1x Authentication (various EAP methods)

< Bug tracking, logging (Bugzilla & Jira) to raise bugs for issues to make

sure the fix is available in upcoming releases.

< Ability to work occasionally outside of pre-defined shift based on client

demand and support requirements

TECHNICAL EXPERTISE

< Networking concepts : TCP/IP, DHCP, DNS, IP,

ARP, FTP, TFTP, SNMP, EAP, PEAP, 802.1x Auth,

MS-Chap v2, EAP TLS,TTLS,Switching, VLAN,

STP, RSTP, PVSTP, Port security,

Sub netting, VLSM, Ether channel, VTP, Free

Radius, VPN

< Routing Protocols : Static Routing, RIP V1

& V2, EIGRP, OSPF, BGP

< Wireless Technologies :

802.11a/b/g/n/I/ac,WEP,WPA,TKIP,AES,CSMA/CA,CaptivePortal/Web

authentication,Guest,

Hotspot, LWAPP,BYOD, Rogue detection,

WLAN

Controllers, Indoor/Outdoor APs, Point to Point Bridges

< Survey Tools : Ruckus Zone

planner(Air magnet), Inssider, NetStumbler, EKAHAU analyzer

< Bug Database : Bugzilla, Jira

< Debugging Tools : Wireshark, TCP dump, Omni peek, Ethereal,

Speedflex, Zap

< Firewalls : ASA firewall, NAT, IP Tables,

< Operating Systems : Unix/Linux, Sun Solaris, Windows

server 2003/2008, Mac OS

< Scripting : Shell scripting, Perl

< VPN : Remote Access VPN(IPSec, SSL) and Site

to Site VPN

CERTIFICATIONS & ACHEIVEMENTS

< Cisco Certified Network Associate (CCNA), 2011.

< CCNP Switching certified, 2014

< Certified Wireless Network Administrator(CWNA),2012

< Ruckus Wireless Solutions Engineer (WiSE) Certification,2013

< Pursuing CCNA Security

< Certificate of Recognition Award and profound appreciation of my

exemplary work,Nov2012

< Achieved STAR Performer of the year award for my contribution towards the

project growth, jun2013

EDUCATION

< B.Tech(Electronics and Communication) from Jawaharlal Nehru Technological

University, Hyderabad, AP,2010.

< HSC from Narayana Junior college, Kadapa, Andhra Pradesh 2004 - 2006.

< SSC from Maharshi Vidyanikethan E.M High School, Kadapa, Andhra Pradesh,

2004.

PERSONAL DETAILS

Date of Birth: 11th April, 1989.

Languages: English, Telugu and Hindi.

Address: # 36/78, Chinna Chowk, Kadapa - 516002, AP.

DECLARATION

I hereby declare that the above furnished particulars are true to the

best of my knowledge.

Place: Bangalore Ravi Teja

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