Management Sales

Derek Garvin

**** ***** **** ( Flower Mound, Texas 75022

214-***-**** ( *************@*****.***

Business Development & Client Executive

Senior leader with over 15 years of experience for positions driving new

business generation and enterprise client account management. Expertise in

development and deployment of strategies and solutions to deliver revenues

and profitability surpassing corporate targets.

. Track record cultivating successful C-level executive relationships and

partnerships.

. Highly capable of motivating and coaching large teams of high-performance

employees.

. Expertise directing technology projects to completion in alignment with

requirements.

Core Competencies

Global Account Penetration & Retention ( New Business Development ( Profit

& Loss (P&L)

Solution & Consultative Sales ( Portfolio Growth ( Contract Negotiation (

Client Satisfaction

Financial & Business Analysis ( Organizational Change Management ( Risk

Management

Sales Presentations ( Technical Services ( Team Building & Leadership (

Strategic Planning

Professional Experience

Cognizant Technology Solutions - Dallas, Texas ( 2014 to Present

Global technology services and outsourcing company with $10 billion in

annual revenues.

Associate - Vertical Sales Lead, Technology

Drive banking and financial services business unit operations to achieve

optimum results in infrastructure and managed services. Orchestrate new

business development and account penetration plans in order to grow

portfolio and surpass corporate profit targets. Direct consulting services

and delivery management, ensuring contract compliance and satisfaction of

major clients. Oversee business analysis, development, and presentation of

technology solutions for customers. Devise bid strategies, executive

summary proposals, and pricing.

Highlights & Accomplishments:

. Led C-level executive relations for 15 major corporate accounts with $60

million in revenue.

. Managed 300 geographically distributed personnel in timely and accurate

solution delivery.

. Produced over $6 million per year in new revenues through response to

RFIs and RFPs.

. Increased revenues by 10% in 3 months, with pipeline on pace for 40%

annual increase.

. Negotiated and closed key 3-year, $3.5 million infrastructure services

contract.

. Recruited 5 infrastructure consulting managers to boost business with

new/existing clientele.

. Reengineered delivery model for enhanced client focus, engagement, and

retention.

Derek Garvin ( Page 2

214-***-**** ( *************@*****.***

IBM Global Services - Dallas, Texas ( 2005 to 2014

190,000-employee division of leading multinational IT company with $90

billion in revenues.

Delivery Project Executive

Spearheaded high-level client partnerships, vendor relations, and contract

negotiations to maximize delivery quality and accuracy. Facilitated

business development, revenue generation, and consultative sales. Organized

P&L, financial forecasts, complex contract changes, risk mitigation, and

performance improvement for client engagements. Maintained service level

agreement compliance. Coordinated business analysis and due diligence on

opportunities for process and systems upgrades. Led onshore and offshore

matrix staff.

Highlights & Accomplishments:

. Obtained 10-year, $165 million, 150-person HR and technology services

contract.

. Enabled win of 7-year, $65 million, and 250-person hosting and management

contract.

. Saved $1 million in delivery expenses through more efficient access to

client systems.

. Consistently lowered contract costs by more than 10% year over year.

. Recognized for top client satisfaction rating in 2 consecutive years.

. Managed major client accounts such as American Airlines, Allstate

Insurance, Colgate-Palmolive, Marathon Oil, Mead Johnson, and First

Horizon Home Loans.

. Supervised over 240 resources on Marathon Oil contract, IBM's largest F&A

contract.

First Horizon National Corporation - Dallas, Texas ( 1998 to 2005

Financial services firm with over 750 branches and 10,000 employees.

Vice President, Network Operations

Directed enterprise communication LAN/WAN network across 4 data centers,

600 offices, and 35,000 nodes. Designed and deployed strategic operational

vision. Prepared and administered $40 million budget. Coordinated

activities of 5 communications providers. Coached and led group of network,

operations, and implementation engineers. Drove project management through

all stages from planning to successful delivery.

Highlights & Accomplishments:

. Improved core LAN performance by 100% while removing single points of

failure.

. Reduced implementation-based outages by 75% and achieved zero

implementation failures with new change management processes and team

building efforts.

. Recommended and executed strategic outsourcing of network operation

function.

. Earned multiple promotions to positions of increasing scope based on

performance quality.

Education

Business Management Studies

Pan American University

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