Customer Service Training

Mohammed S. Aziz **** Capitola Way, Union City. CA

Cell 404-***-****. E-mail *****@***.***

Summary Corrugated box-plant professional with thirty years of corrugated box plant experience. Throughout my career I have demonstrated my ability to lead all facets of the converting operation of a box plant. I’ve had great success in bridging the gap between management and the hourly work group. My priorities are safety, quality, waste reduction, and production.

Experience & Accomplishments:

February, 1013- Ampak Engineering, Hayward. CA

Supervise Fabricating Dep’t.

Inspect quality and tolerance on manufactured parts

Manufacture and assemble food packing machines

Visit customer upon request

March, 2011- November, 2012 SSCC/Rock-Tenn, Fernandina Beach, Fl.

• Supervise Converting Department up to twenty employees.

• Trained crews on Flexographic Printing and folding machineries, up to 4 colors

• Trained crew on four color Rotary Die Cutter machines

• Continues improvement on uptime and reduction of setup time

• Monitor waste

• Training and Coaching to Increase productivity

• Innovative idea in re-designing tooling for better quality product.

• Worked with new customer requirements and expectations on high quality printing and colors.

January, 2007- Smurfit-Stone Container Corp. Lithonia, GA

• Training converting crews on Rotary Die Cutters

• Circles and Rainbow Champion on flexo and die cutting machinery

• Plant Safety Champion

• Supervise Finishing Department- printing, slotting, die cutting and gluing.

May 2005 – November 2006 - Pratt Industries, Conyers, GA

Shift Manager

• Responsible for entire plant including up to 4 color flexographic machines and rotary die cutters

• Reduction in Force

October 2004 - April 2005 - Highland Container Inc., Jamestown, NC

Process Improvement Manager & Plant Superintendent

• Updated all equipment such as rotary die cutters and flexographic machines

• Manage Quality Process- Printing high graphic containers

• Manage converting and Corrugator Department

December, 2001-September`2004 Smurfit-Stone Container Corporation Milpitas, CA

Converting Specialist

• Developed a training program for “One Box Set-up” in the converting department.

• Decreased set-up times and increased production uptime.

• Reinforced “Rainbow Dial Program” for flexo and die cutting machines.

• Updated several machines for high graphic printing.

• Currently working on developing training manual for flexo folder Gluers.

June 2000 – December, 2001 Packaging Corporation of America Atlanta, GA

Shift Superintendent

• Responsible for second shift operation.

• Assured on time deliveries on production.

• Assured safe working environment for fellow employees’

1998-May 2000 Salisbury, NC

Fabrication Supervisor/Shift Superintend

• Assured safe working environment for fellow employees.

• Supervised fabrication Department of 11 to 15 employees with nine separate operations.

• Worked with customer service, vendors, maintenance, quality, and shipping departments to assure smooth operation and on time deliveries.

• Implemented and managed Preventive Maintenance program for all Fabrication machinery and other supporting equipment.

• Served as a technical resource for customer’s needs and reviewed new items for machine routing and process capability.

• Managed compliance and bargaining agreements.

1972-1998 Georgia-Pacific Corporation South San Francisco, CA

Production Supervisor

* Assured safe working environment for fellow employees via STOP program and daily focus on safety as our #1 priority.

* Supervised converting department of 40 to 45 employees with 12 separate operations.

* Worked hand-in-hand with shipping, sales, quality and shipping departments to assure smooth operation.

* Served as a technical resource for customer needs such as troubleshooting issues at customers’ site and reviewing new items for machine routing and process capability.

* Implemented “One Box Set-up” training course for all flexo machine centers, which led to reduction in down time.

* Developed “Real Productivity Improvement” equipment strategy (World Class Maintenance Program).

* Responsibility for managing compliance with bargaining agreement.

* Designed, developed, and implemented training manuals for flexo department.

Working Foreman

* Manage graveyard shift (approximately 50 employees).

* Implemented training course for new recruits that included specific criteria for orientation, probation period, and first year skill development.

Press Operator

* Operated flexo folder gluers and rotary die cutters

Education 1997 Ohlone College- Fremont, CA.

* Completed courses in Public speaking

1972 Skyline College San Bruno, CA.

* General education

Specialized Training

* TAPPI course, Improving Graphics & Converting Operation

* TAPPI course, Improving Printing

* Completed course in How To Develop a Powerful Training Program

* Stop for Supervision (Dupont safety program)

* attended Smurfit-Stone’s Converting School in Chicago, ILL

* Completed Leadership Training Course in El Paso TX.

Special Skills

Advance skills:

* Computer

* Excel (Spreadsheet), Microsoft Word (Word Processing), Charts and Graphs, PowerPoint, etc.

* KIWI PLAN, Production Control System (PCS), Quality Management Database System (QMDS), QAR, etc.

Interests Graphics arts, house remodeling (carpentry), gardening, working out, computers and photography.

Contact this candidate