Project Manager Customer Service

Matthew Curtis

*** *. **** *****

Belton, Missouri 64012

Cell: 913-***-****

E-mail: *********@*****.***

OBJECTIVE:

I am interested in obtaining a Project Management position in a challenging

environment that focuses on customer service, meeting milestones, project

schedules, customer requirements and expectations within time and budget

constraints.

SKILL SUMMARY:

Eight year USAF veteran, skilled at providing structure and direction to

new and complex situations. Expert at eliciting teamwork to help reach

goals and great at translating strategy into tactical action plans,

managing to goals and using technology to facilitate and analyze sales and

marketing efforts. Employ a creative approach to overcoming complex

business challenges by utilizing my project management skills, computer

expertise, consultative selling, experienced-based judgment, vision,

collaboration, effective technical, analytical skills, strong work ethic,

humor, and integrity.

EXPERIENCE:

IST - Installation and Service Technologies

July 2014 - Current

Project Manager

Manage projects for a $13 million dollar per year company. The industry is

about 80% fast food chains and other top tier clients. Work daily with

various clients nationwide to schedule installs or service. The installs

could be new digital menu boards, pos systems, headsets, digital sinage and

other items specific to that industry. Daily tasks would be communication

with the client via phone and email, open new calls, scheduling techs,

communication with the techs, review all the required documents for

accuracy and signatures, review pictures, review sows, help create rule

sets for the clients, etc. Work with the business development team on high-

stake projects by creating clear strategies for their success. Manage

customer requirements and expectations and ensures customer engagements

success and maintain overall quality of all projects and programs within

the USA territory. Provide high quality and timely services to create

customer satisfaction and support efficient implementation of organization

services. Work with professional services partners and subcontractors to

support engagement. Help to manage Profit & Loss for the organization, by

meeting margins on each service and installation call.

Ericsson/Cortech

Jan 2013 - July 2014

Project Manager - Contract

Project Management methodologies as related to wireless network

architecture, deployment, circuit order provisioning and migration

processes. Develop project schedules and oversee internal work activities

necessary to meet project objectives within schedule, scope, and cost.

Supports more senior project managers, providing coordination, tracking and

reporting in support of large program within the project office. Daily

usage of change management, process analysis, data analysis/trending, issue

resolution and MS EXCEL skills. Experience in RF deployment and managing a

geographically diverse team. Responsibilities include: Overall

responsibility to achieve the project goals with respect to plans, risk,

resources, time and budget, and for the progress of the project and

accountable to a CFR. Generate project reports including status, risks,

issues and action items. Lead responsibility for activities relating to

planning, scheduling, execution, budgeting and forecasting. Coordinates

information flow. Administers the project's shared document repository.

Ensures compliance with all guidelines under the Project Management Office

Change Management activities. Resource management of the matrixed project

team. Understand and assure quality standards are met on assigned

deliverables. Possess expert understanding of project methods and

processes.

Local Rank Marketing

Oct 2010 - Jan 2013

Project Manager

Responsible for the coordination, planning, and completion of tasks and

projects to make sure they are completed on time and within budget. Manage

all elements and aspects of the projects from, assigning duties and

obligations, setting work deadlines, and monitoring and summarizing the

advancement of the projects. Create reports and assessments for upper

management and staff pertaining to the projects status. Manage multiple

clients' projects to keep on track and within budget. Prepare

weekly/monthly reports showing analytics, forecasting growth, opportunities

and weakness and overall strategic planning using SWOT, Microsoft

PowerPoint, Microsoft Project, Microsoft Excel, Skype, WebEx, Seo Power

suite, Seomoz, Spyfu and internal proprietary reporting. Attend conferences

and trade shows to stay on top of the market to learn new strategies and

share my experiences with the team.

Cellnet/Landis+Gyr

September 2005 to Oct 2010

Project Manager

Responsible for a tier three group that installed, configured, and

maintained the Landis+Gyr LAN/MAN/WAN network engineering, thousands of

wireless arcoms, ctek, ravens and field device equipment. Managed from

hundreds of smaller projects to single very large projects throughout my

time there. Created project reports to present to companies upper

management and subdivision teams. Supervised personnel that were engaged in

the support and operation of the network facility. Vendor comparison, cost

studies and holding responsible parties liable for outages to supporting

production, infrastructure, and support to our corporate systems. Full

documentation and SOPs as well as detailed Visio diagrams created.

Networking/Technical and Management Experience - June 2000 to September

2005

Sprint - Network/Telecom Analyst - Contract

Responsible for monitoring the digital nationwide Sprint PCS network in a

24 x 7 environment. React to, open, as well as close trouble tickets to

resolve network outages in a timely manner. Diagnose and correct network

elements such as switches, cells, repeaters and other wireless equipment.

Utilize Regional Outage Report for accurate list of tickets open to prevent

duplication of tickets. Initiate and answer field and switch phone calls

and verify alarm condition. Use React to test cell site T-1's in accordance

with current testing procedures. Utilize UNIX and other interfaces to

troubleshoot issues.

Coca-Cola - Retail Account Rep Manager

Manage several grocery accounts as well as other merchandisers for Coca-

Cola. Provide excellent customer service in a fast pace and every changing

environment. Obtain and maintain those client relationships with managers,

staff, and customers while performing various tasks such as; Increase

revenue for the accounts, pre selling, ordering, market vision,

merchandising, setting up displays, managing merchandisers, displaying

various point of sale, scheduling, provide product in a quick and timely

manner, history logs, handling constant changing situations and much more.

Hannoush Jewelers - Manager/Sales

Managed a team of individuals in a multimillion dollar store. Dramatically

increased sales, as well as the client database. Provide superior customer

service while handing a wide range of problems. Personal sales and personal

credit applications are well beyond what is expected. Setup a very

effective training and sales program. Minimize shrinkage and implement full

screening on all employees while utilizing strict security measures.

Sprint ION / Advantage Tech - Network Operations Specialist II Team Lead -

Contract

Lead a team that would provision and

troubleshoot ATM and Frame-Relay Permanent Virtual Circuits utilizing

skills with Wide Band and Broad Band Digital Access Cross-Connects, High-

Speed ATM Switches. Customer interfacing and lead customers to purchase

equipment and services based on recommendations. Test and Troubleshoot T1's

and T3's, and pre-release cutting edge network Management software.

Organize and oversaw large wide area network projects for high-end business

customers utilizing strong leadership and communication skills. Manage all

ATM and Sprint ION service orders as well as provide logical circuit

design, engineering, provisioning and installation. My team also provided

customer premise equipment, element configuration; end to end circuit

testing and customer turn up support.

Lock\line - Network Administrator Supervisor

A supervisor in a call center for a network administrator group that

handles insurance claims for the wireless handset market. This rapid growth

startup company grew from 50 employees to well over 500. Supervised a team

that created, managed and maintained, new and existing user accounts on a

Windows NT domain. Various monitoring of servers, setting up e-mail

accounts, setting up various network hardware, routine maintenance,

upgrading and implementing new technologies.

United States Air force

June 1992 to June 2000

Supervisor of a Transportation Flight

Responsible for managing a team of people that support several different

organizations for the United States Air force. Support personnel both in

the states and overseas. Research, evaluate and make recommendations for

the purchase of needed equipment for the military. Train appropriate

personnel in the processes and administration of workflows and new

services. Proficient in handling situations, simultaneous projects and

meeting deadlines effectively. Proven ability to get projects completed

ahead of schedule and under budget. Met and exceeded all company goals.

EDUCATION:

Bachelor's Degree in Business Administration/Management

Excellent skills with Microsoft Windows, Microsoft Project, Sharepoint,

Excel, Word, Powerpoint, Outlook, Crystal Reports, HEAT & Visio.

Countless hours in My University of Excellence technical classes, ITC-

Teaching Quality, Core Quality, Personal Development Training, Agile Game

Development with SCRUM, and Dale Carnegie Training courses.

Contact this candidate