Customer Service Representative

Sharrel D. Jones

**** ******** *** ***** ** *****

Home: 917-***-**** Mobile: 917-***-**** E-mail: **************@*****.***

WORK EXPERIENCE:

Commercial Cleaner

Riverside Terrace Cleaning Company, New York, NY 01/2014 -12/2014

Clean galleries, music studios, offices and homes in New York City

Clean by sweeping, mopping, scrubbing, vacuum rugs and carpets

Dispose of trash and wash windows, interior walls and ceilings.

Clean and disinfect bathrooms, kitchens, bedrooms, stairwell, hallway, and air vents

Wash dishes by hand or using a dishwasher, launder linens and clothing

Dust, sanitize, and polish all surfaces

Maintain all supplies, equipment and replenish toiletries in all bathrooms

Report any lost items or damages to Manager

Residential Cleaner

One Fine Stay LLC, New York, NY 12/2012-01/2014

Demonstrates a strong commitment to providing the best possible experience for the guest

Clean assigned rooms in the home accordance with company standard to ensure quality

Stocks, maintains toiletries, remove trash and recyclables

Reports maintenance issues to Housekeeping Supervisor/Manager immediately

Clean all rooms in the home, guest laundry, and other areas as assigned

Complies with all safety and security policies in accordance with company standards

Performed other duties may be assigned

Call Center Representative

First Corporate Sedans Inc, New York, NY 08/2010-10/2012

Answered inbound customer calls to make initial car reservation/package pick up

Performed data entry by entering customer information into the computer system

Faxed or emailed order confirmations to customers upon request

Assisted customers with billing issues, concerns and problem resolution in one call

Provided superior customer service to client via phone or e-mail

Act as liaison between client and dispatcher to ensure smooth and efficient car service

Auto Claims Call Center Representative

State Farm Insurance, Melville, NY 06/1996-04/2010

Set-up and maintained claim files and correspondence

Answered inbound inquiry calls from customer

Updated and made corrections to claim files as directed by Claim Representatives

Received and distributed incoming mail, processed and packaged outgoing mail

Performed receptionist and office switchboard duties as assigned by Claim Manager

Operated a variety of office equipment, postal machines, and technology

EDUCATION:

Beach Channel High School, Rockaway Park NY 09/1985-06/1989

Obtained high school diploma; majored in Oceanography

SKILLS:

Basic knowledge in Microsoft Office, Data entry, Internet savvy, Typing 30 wpm

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