underwriting, credit analyst or collections

W ILLIAM L. H OENIG

**** ******** ******, ******, ************ 15061 **************@*****.*** • 724-***-****

SUMMARY OF QUALIFICATIONS

A punctual and loyal financial services professional with a broad range of expertise in auditing, underwriting,

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repossessions, claims, lending, insurance, adjustments and customer service. Experienced in maintaining quality service with

customers, initiating insurance claims and coordinating repossessions. A hard worker who works closely with others to enhance

and develop good working relationships with employees, department managers and customers. Enthusiastic and driven, remains

loyal and dedicated to company policies and programs.

PROFESSIONAL EXPERIENCE

Internal Auditor BEAVER COUNTY, OFFICE OF THE CONTROLLER Beaver, Pennsylvania 2008 2014

• Maintain knowledge of business, organizational, and audit changes and pertinent internal and regulatory

policy and procedural requirements to make sure audit integrity

• Prepare organized and logical work papers that outline results identify issues

• Ensure adequate documentation is maintained to substantiate all audit related issues

• Prepare reports of audit and investigative findings, related risks, causes and recommendations for improvement

in an efficient, timely concise manner

• Communicate audit findings with management at the end of audit fieldwork

SKILLS AND QUALIFICATIONS

• Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions

or approaches to problems.

Talk to others to convey information effectively

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Market Manager Direct Loan Underwriter SKY BANK New Castle, Pennsylvania 2006 2008

Built and fostered strong interdepartmental business relations conducive to exceptional levels of

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communication and productivity

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Customer oriented problem solver, able to effectively handle difficult situations

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Accomplishment driven team player with excellent teamwork skills

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Multi task with ability to manage multiple projects simultaneous

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Reviewed appraisals and property reports

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Managed .65% charge off and 1.25% delinquency ratio on total loan portfolio

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Indirect Underwriter NATIONAL CITY BANK Youngstown, Ohio 1996 2006

Maintained quality service through decision making, managing dealer requests and working closely with

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dealers and sales representatives

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Created open, honest relationships with dealers, sales representatives and fellow employees

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Managed .50% charge off and 2.00% delinquency ratio on total loan portfolio

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Retained overall monthly volume total of $4,000,000 for outstanding loans

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Repossession Coordinator NATIONAL CITY BANK Washington, Pennsylvania 1993 1996

Responsible for repossessing 1,400 units per year

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Drastically reduced turnaround time of repossession from 22 days to 4 days, resulting in savings of

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$100 to $200 per unit

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Senior Adjustor INTEGRA FINANCIAL CORPORATION Ellwood City, Pennsylvania

1992 1993

Collected delinquent consumer and credit card accounts between ten to 59 days delinquent.

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Directed predictive dialing system

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EDUCATIONAL BACKGROUND

Bachelor of Arts Degree in Economics WASHINGTON & JEFFERSON COLLEGE Washington, Pennsylvania May 1982

INVOLVEMENT

Volunteer MONACA VOLUNTEER FIRE DEPARTMENT 1982 present

Chairman, Finance Committee MONACA VOLUNTEER FIRE DEPARTMENT 2005 present

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