Customer Service Security
Resume:
Jonny Esawi
Sherwood park, AB T*H 1M7
*********@****.**
Highlights of qualification
-Patient, attentive, and tenacious
-Possess BLS for health care provider level c*
-possess clear communication skills
-able to use positive language around frustrated and confused clients
-able to read clients' needs and avoid misunderstanding
-great time management skills
-calm presence
-goal oriented focus
-able to handle surprises well
-willingness to learn!
Employment experience:
Daisy before and out and school care
Helper October 2014 – December 2014
• Provided nutritious snacks and lunches while taking allergies into account
• Familiarity with emergency procedures
• Developed activities that introduce math and literacy concepts
• Ensured the equipment and the facility are clean, well maintained and safe at all times
• Established routines and provide positive guidance
• Provided various experiences and activities for children including songs, games, and story telling
Costco
customer service (seasonal) August 2012 – December 2012
Attracts potential customers by answering product and service questions;
suggesting information about other products and services.
Opens customer accounts by recording account information.
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Maintains customer records by updating account information.
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Resolves product or service problems by clarifying the customer's
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complaint; determining the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting correction or adjustment;
following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
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Recommends potential products or services to management by collecting
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customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer
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information.
Contributes to team effort by accomplishing related results as needed.
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February 2011 - August 12th 2011
Labourer
Mags Drywall
. Took part in cleaning up and in disposal of job site materials, as well as
helping in the placement of drywall and frame work.
. Insulating attics, feeding the hose, and working the insulating machine for
extended periods of time. Insulating entailed constant interaction with the general
public and people in their own homes.
February 2012 – July 8th 2012
Security Professional
Paladin Security
. Offering support to any client needs such as wheel chair assistance, and
helping people with dementia and regulation of their emotional stability.
Insuring the safety of patients by: patrol assigned area on foot, on bicycle, or
in motor vehicle, as assigned, to ensure personal, building, and equipment security.
. Watching for and report irregularities, such as security breaches, facility and
safety hazards, and emergency situations; contact emergency responders, such as
police, fire, and/or ambulance personnel, as required.
. Utilizing two-way radio and computer applications for communicating site
activities of patients and other personnel.
. Removing any suspicious or hazardous equipment / material to a safe
location.
Freight September 2012- April 4th 2013
Home depot
. Working night shifts, organizing and stocking products onto the floor.
. Tasked to be able to use all the heavy machinery needed to get the
job done (fork lift, reach truck, order picker)
. Developed team skills working in groups of two or three but also
maintained a fast pace while we worked solo.
Volunteer experience:
Available upon request.
References:
Available upon request.
Contact this candidate