Customer Service Accounting

Erick Meza

***********@*****.*** 305-***-****

Summary of Qualifications

Bi-lingual results-oriented accounting and finance professional with 10+ years

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experience in accounting and residential mortgage services.

Demonstrated skills in various computer software programs, including Microsoft Office:

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Word, PowerPoint, Excel, QuickBooks, and Outlook.

Detail-oriented, well organized and able to multi-task; possess strong analytical and

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problem solving skills.

Highly self-motivated and able to work independently or as part of a team to successfully

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achieve desired results in a competitive environment.

Great interpersonal and communications skills, including the ability to listen and to and

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interact positively with a diverse group of people.

Dedicated to providing outstanding customer service to all clients.

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Professional Experience

US Dept. of Homeland Security – TSA

Transportation Security Officer TSO – ATL 12/14 - Present

Transportation Security Officer TSO - MIA 02/08

– 05/10

Perform a variety of duties related to providing security and protection of air travelers, airports

and aircraft. Responsible for identifying dangerous objects in baggage, cargo and/or on

passengers; and preventing those objects from being transported onto aircraft. Effectively

perform various tasks such as: wanding, pat down searches, operation of x-ray machines, screen

and review passports and boarding pass. Efficiently interact with the public by giving directions

and responding to inquiries. Work within a stressful environment, which includes noise form

alarms, machinery, and disruptive and angry passengers, and the requirement to identify and

locate potentially life-threatening devices and devices intended on creating massive destruction.

Make effective decisions in both crisis and routine situations.

Procurement Specialist / Program Analyst / Program Assistant 09/12 – 12/14

Lead Purchase Card holder for TSA Procurement Department at Miami International Airport

(MIA). Provide expert cost estimate and analysis for Airport Operations to FSD, AFSD and top-

level management. Provide support to a team of Financial Specialists and Senior Management

Analysts within TSA – Miami. Participate in budget meetings concerning the operating programs

and consumables. Discuss operations of the Airports, progress and accomplishments, and

probable effects of alternative actions. Develop guidance for the allocation of consumables, the

execution of the Budget Cycle: Expenditures, Purchasing, Reconciliation, and Reviews. In

addition, maintain Purchase request (PR) integrity for a variety of departments, such as

Operations, Screening, Regulatory, Human resources, Information Technology, Legal, training,

Public affairs, and TSS-Explosive. Maintain comprehensive knowledge and understanding of the

accounting principles and objectives of budget administration while ensuring proper and legal

purchases of consumables for the Airports Missions. Point of contact for all government

purchase card questions for all of TSA Miami field office. Expert knowledge acquired in

accounting principles to allow for concise execution with respect to procurements.

• Maintaining accounting records for use in financial reporting, reconciling those accounts with official

accounting records, and ensuring funds are kept within the bounds of existing laws and regulations.

• Monitoring, tracking, and controlling financial resources to ensure compliance with approved plans

and governing regulations and directives.

• Coordinating program budget requests and other financial planning documents and adhere to

governing TSA, DHS, and Federal Directives, policies, and regulations.

Erick Meza

***********@*****.*** 305-***-****

• Consolidate requirements and utilize the most suitable method of purchasing such as purchase order,

subcontract, and blanket purchase orders.

• Focus on special purchasing projects from close outs, running reports, research on purchase order

issues and to support the overall Procurement Department.

• Review requisitions, analyze for quantity, specifications, and delivery requirements.

• Performs cost analysis, cost scheduling and estimating activities in order to ensure requirements are

met.

Payroll Specialist 05/10 – 09/12

A Payroll Specialist performs payroll accounting and administrative duties to support the Payroll

department including setting up payroll account codes, processing payroll certifications, setting up

voluntary deductions, processing and auditing payroll, auditing payroll reports, processing tax

forms and resolving payroll issues.

Performs computations of wages and overtime payments for over 1800 TSA Employees.

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Process request for check advances, and process employee’s terminations.

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Full cycle payroll processing.

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Maintain paid time off balances and respond to field inquiries.

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Update payroll records by processing status changes, tax updates, direct deposit

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elections and other voluntary deductions.

Assist field with the automated timekeeping system, Kronos – WebTa.

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Collect, calculate, and import payroll data from timesheets and timekeeping system for

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payroll processing.

Verify accuracy of payroll data entered and compare against input documents.

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Maintain payroll records and file all payroll related paperwork following each pay period.

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Answer routine telephone inquiries concerning payroll issues in accordance with

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company policies and procedures.

Follow up on outstanding payroll checks and coordinate efforts with the Fincen Dept.

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Generate reports for various departments.

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Miami Dade Police Dept. 08/09 – 11/10

Court Support Specialist

• Ensure the serving of writs, subpoenas, jury summons, and other court process actions.

• Work involves locating persons named in the legal instrument, serving the document, or contacting

attorneys or plaintiffs to obtain additional information or to advice on the status of process serving.

• Enters and retrieves information from a computer in order to perform research, update records,

process case documentation, or to respond to actions and requests.

• Require the use of judgment in completing service actions where there are erroneous addresses on

documents or where individuals evade being served.

• Knowledge of current court rules governing civil, criminal and juvenile process.

• Ability to understand and carry out verbal and written instructions. Ability to clearly and effectively

communicate with the public, and attorney’s office both verbally and in writing.

Coral Gables Police Department 10/08 – 08/09

Communication Operator

Erick Meza

***********@*****.*** 305-***-****

• Uses a computer-aided dispatch system, receive emergency calls from the public

requesting police, fire, medical or other emergency services.

• Determine the nature and location of the emergency.

• Receive and process 911 emergency calls, maintain contact with all units on assignment,

maintain status and location of police and fire units.

• Monitor direct emergency alarms, answer non-emergency calls for assistance.

• Enter, update and retrieve information from a variety of computer systems.

• Receive request for information regarding vehicle registration, driving records and

warrants, and provides pertinent data.

• Monitor several complex public safety radio frequencies.

• Operate a variety of communications equipment, including radio consoles and telephones

National City Mortgage 06/07 – 11/07

Countrywide Home Loans 04/07 – 06/07

HomeBanc Mortgage Corporation 01/02 – 02/07

Underwriter

The Mortgage Underwriter is responsible for rendering credit decisions on incoming applications

consistent with internal and insurer policies, underwriting mortgage commitments, and verifying

supporting documentation as submitted by mortgage brokers.

• Analyze employment profile, credit strength, property characteristics, and all other

information pertinent to the credit decision process on each mortgage application, as

presented by the broker.

• Determines and verifies that the customer has sufficient funds to close, verifiable source

of funds and adequate reserves per product guidelines.

• Determines whether the customer’s income is stable and sufficient to cover the loan.

• Verify accuracy of supporting employment, down payment, appraisal, and financial

documentation received.

• Prioritize deals in order to minimize turnaround time.

Production Support / Sr. Loan Specialist / Processor

• Experience with FHA, DU and LP.

• Review appraisals for accuracy. Covers for absences of associates in any position within

the Operations Team.

• Assist Operation Manager on the daily duties of the business.

• Process and underwrite loan files in respected pipeline.

• Prepared closing package for loans.

• Communicate with loan officer, customer, underwriter to obtain initial and missing

documentation required to qualify the loan.

• Perform the review and analysis of borrower’s credit, employment, income and asset as

required by specific loan program prior to submitting file to underwriting department.

• Obtain and assemble complete loan package to underwriting, verify all required

documentation in the file and identify any potential issues that may arise in underwriting.

Vista / HIP Health Plan of Florida 04/94 – 01/02

Accounts Receivable / Account Payables Team Leader

The Team Leader supports an Accounting Manager with the accounts payable / receivable

process. Analyzed and evaluated the efficiency and effectiveness operation of the department

Erick Meza

***********@*****.*** 305-***-****

functions including billing, charge entry, collection, payment posting, and credit balance

resolution.

Conferred with clients about financial and regulatory matters.

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Inspected books and accounting systems for efficiency, effectiveness, and use of

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accepted accounting procedures to record transactions.

Prepared, examined, and analyzed accounting records, financial statements, or other

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financial reports to assess accuracy, completeness, and conformance to reporting and

procedural standards.

Processing and entering AP invoices.

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Resolving internal and external vendor inquires.

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Managing customer credit applications (research customer credit worthiness)

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Operated computers programmed with accounting software to record, store, and analyze

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information; generated detailed financial reports.

Resolving unapplied payments in a timely manner.

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Supervised daily operations of direct reports; monitored department performance and

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revenue objectives.

Providing of invoice copies, proof of delivery, check copies etc. to customers

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Monitored and tracked employee performance and targeted areas for development.

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Assist co-workers in responding to inquiries on rates, benefits, eligibility and billing.

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Researching and processing charge backs, returns and customer inquiries.

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Education and Professional Development

12/2011 Accounting Degree Keiser University

Certificates: Miami Dade College

4/2007 Real Estate Agent

1/2002 Real Estate Appraisal

12/2000 Mortgage Finance

Training:

11/2012 Federal Appropriations Law Graduate School USA

11/2006 Reduced Documentation HomeBanc Mortgage

10/2003 Risk Management Training Dept. GA.

9/2002 Mortgage Closer

3/2002 Business Operations

TSA Completed Training Courses:

Travel Document Behavior Awareness

Identifying Fraudulent Documents

X-ray Recognition and Interpretation of Images

Checkpoint & Checked Bag Operations

IED Component Detection / Prohibited Items

Screener Training Program

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