Customer Service Technician

Avraam Ardelean

**** ***** ** **********, ** ****9

678-***-**** ***************@*****.***

Education

Georgia State University, Atlanta, GA Date of Graduation: August 2014

Bachelor of Science, Biology

Laboratory Experience

Georgia State University, Atlanta, GA January 2014-May 2014

Bioinformatics & Molecular Cell Biology Undergraduate Researcher

Understood and integrated computational analysis with molecular and cellular bench work

Developed individual and collaborative problem-based learning and critical reasoning

Managed large data sets using Geneious 7 and maintained detailed laboratory research notes

Evaluated primary research literature and cultivated a proficient level of scientific writing

Performed laboratory techniques including DNA isolation, cloning and transformation, PCR, gel

electrophoresis, centrifugation, and reagent preparation

Work Experience

Alpha Scientific, C.R. Bard in Covington, GA September 2014-Present

Laboratory Technician

Worked in a certified International Safe Transit Association (ISTA) packaging laboratory

Adhered to current Good Manufacturing Practices (cGMP), Good Documentation Practices

(GDP), Good Laboratory Practices (GLP), and Standard Operating Procedures (SOPs)

Simultaneously and efficiently handled multiple projects to determine sterile barrier integrity

of medical device packages

Quality Assurance Technician

Performed sterility assurance on incoming, in-process, and final product in compliance with

sterilization quality systems and procedures

Adhered to cGMP, GDP, and SOPs under FDA regulation

Trained in corrective and preventive action (CAPA)

Participated in sterilization validation testing

Certified to operate forklifts in classes I, II, III, and VIII

Fry’s Electronics, Duluth, GA June 2012-October 2012

Merchandiser

Hands-on experience organizing merchandise and handling customer payments

Trained newly recruited merchandisers to perform duties efficiently and competently

Improved customer service by answering questions and directing cust omers accordingly

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