Quality Assurance Project

Tai Hsieh

****-*** ******** ***, *******, ON, M*Y 2J3

Phone: 416-***-**** Email: ********@*****.***

PROFILE

Over 7 years of quality assurance analyst experience in highly regulated environments including

financial, utility and government services. Key strengths include:

• Business requirements analysis and translation of user needs into functional

specification documents

• Managing multiple projects with competing priorities and tight deadlines

• Testing, verification and validation including development and management of test

plans, strategies, test case creation and execution

• User acceptance testing as well as manual, automated, unit, system, integration,

performance, regression, structure, functional and non functional testing.

• Solid knowledge of database design, SQL, data mining & manipulation, and relational

databases.

• Strong knowledge of SDLC, agile methodology and project management life cycle

• Knowledge of mobile application testing with android and iOS systems

• Strong communication, analytical skills, energetic, fast learner and dedicated

EDUCATION

Ryerson University, Toronto, Ontario

Bachelor of Science, Computer Science, 2006

QAI Global Institute

Certified Associate in Software Testing Certification, 2015

TECHNICAL SKILLS

Operating systems: Window, MAC, Android, iOS and Solaris UNIX

Programming languages: C/C++, Java, shell script, and SQL

Web Programming: XHTML, CSS, and JavaScript

Software: HP Quality Center, JIRA, Selenium, Metavante FasTest, MS Project, MS

Visio, Microsoft SQL Server, QTP, XML Schema, MySQL and Oracle

EMPLOYMENT HISTORY

2013-2014 Quality Assurance Analyst • ERTH Business Technologies Inc., Toronto, Ontario

ERTH Business Technologies Inc. has provided market leading systems and expertise to

hundreds of utilities, retailers and marketers across North America.

• Perform tests against existing and new products, including functional using Java and web

based applications using proprietary Java based test automation tool

• Analyze formal test results and report any defects, bugs, errors, configuration issues, and

interoperability flaws

• Communicate test progress, test results, and other relevant information to project

stakeholders and management

• Support the client through the transition phase of the project include developing

requirements and creating/executing test plans

• Participate in client facing tasks including reviewing system requirements, business analysis and

providing system training to clients

• Train and support the development of junior team members from a professional and

technical perspective in a leadership role

2011-2013 Senior Quality Assurance Analyst • SecureKey Technologies Inc., Toronto,

Ontario

SecureKey Technologies Inc. is a developer of secure authentication solutions with customers across

financial services including major banks, telecoms, and government organizations

• Responsible for designing and executing functional testing for credential authentication

services and card management system

• In charge of testing secure online web base, mobile applications and informational websites

with cross browser compatibility

• Ensured web applications met the Treasury Board of Canada’s standard of accessibility

testing

• Identified, recommended and implemented changes to enhance the effectiveness of quality

assurance strategies

• Managed creation and execution of test cases by incorporating both positive and negative

scenarios which meet quality objectives

• Responsible for developing and managing testing strategies, plans and test cases

• Validated user expectations are achieved during the testing process

2010-2011 Quality Assurance Analyst • Just Energy Inc., Mississauga, Ontario

Just Energy is a leading independent energy supplier of electricity and natural gas with customers across the

US and Canada.

• Designed and executed functional testing for customer relationship management system and

web services

• Coordinated with developers & analysts to reproduce, isolate and solve problems

• Implemented automated and extensive backend testing by using SQL queries on Microsoft

SQL Server

• Managed a quality assurance project to implement Transaction Extra protocol.

• Overall responsibility for developing and managing testing strategy, and test cases

• Key QA lead with responsibility for effort estimates, assigning tasks and status updates

• Ensured all defects are logged, tracked and re tested by using HPQC

2007-2009 Quality Assurance Lead • Symcor Inc., Mississauga, Ontario

Symcor is a North American provider of business process outsourcing services for the financial services

industry. Client relationships include Royal Bank of Canada, TD Bank, Bank of Montreal, Scotia Bank and

more.

• Liaised with business analysts and clients in understanding business requirements and

Functional Specification and ensure properly documentation of QA test plan

• Dependable QA team leader on projects and change requests

• Managed creation of project test strategies, plans, release note and test cases

• Conducted client and internal walkthroughs of test plans and test cases

• Managed offshore quality assurance analysts during projects

• Responsible for clients status reporting and test progress

• Provided estimations on QA change requests and assigning tasks

• Ensured all defects are tracked and re tested with focus on project timelines

*References available upon request

Contact this candidate