Customer Service Marketing

Carey Christopher Brady

***** **** **** ****

Highland, MD 20777

**************@*****.***

301-***-****

Employment Experience

Search Engine Optimization (SEO) Specialist August 2012-Present

netVillage.com, LLC (Laurel, MD)

• Performing organic SEO for the netVillage brand and affiliates utilizing SEO tools (including

Moz.com and Ahrefs.com SEO tools)

• Improving rankings single-handedly on search engine results pages (SERPs) for netVillage and

client websites (#1 SERP for client websites such as "http://www.lawyersinlove.com"), including

rankings for difficult keywords

• Creating and maintaining corporate social media outlets including Facebook and Google+

• Producing site content including corporate blog posts and press releases for new product

announcements and affiliates, as well as rich content such as infographics and memes

• Distributing content through syndication software (Hootsuite)

• Formulating and executing online marketing plans using Google Adwords and Google Analytics

Marketing Intern May 2010-August 2010

Scaleform Corporation (Greenbelt, MD)

• Gathered contact information of game designers and other corporate contacts for a marketing

database (performed in half the time expected)

• Performed basic SEO for the Scaleform Corporation webpage

• Created customer databases

• Enabled quicker responses to client questions and concerns utilizing a troubleshooting ticket

system and performed other customer service duties

• Rapidly and accurately directed customers to the correct department in order to assist them with

their needs

Education

Bachelor of Science in Communication, December 2012

Towson University, Towson, MD

Professional Skills

Excellent written and verbal communication and interpersonal skills, with high professionalism and

expectations for quality

Outstanding organizational skills, attention to detail, and ability to meet deadlines

Strong analytical skills with the aptitude to understand key business processes and related issues, and

ability to adapt to a wide variety of situations

Ability to multi-task and manage direction from many individuals

Basic HTML knowledge

Proficiency with wide range of computer software and online tools including Google Adwords,

Google Webmaster Tools, SEM Rush, Moz.com tools, Open Site Explorer, Ahrefs.com tools,

Wordpress, Hootsuite, and Microsoft Office programs

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