Manager Management

ANTOINETTE SERGI

*** ***** ******

Hazlet, NJ ***34

732-***-**** www.linkedin.com/in/antoinettesergi **********.*****@*****.***

Q U A L I F I C AT I O N S P R O F I L E

Technology Management Systems Administration Business Continuity and Project Management

Technology Manager with experience in a large scale, multi-tiered, enterprise infrastructure environments, throughout a

global industry. In depth, hands on and working knowledge of Web based technologies, Networking and messaging

systems, as well as disaster recovery, patch administration, monitoring, capacity and risk management. Proven success

developing strong leadership and client relationships using interpersonal communication skills. Accomplished in all facets

of systems development lifecycle from conceptual design through implementation and support. In-depth, working

knowledge of Web based technologies, IIS, .NET, SQL, SharePoint, Windows server, (S)FTP, Networking and messaging

systems. Demonstrated Six Sigma Green Belt, mastering complex, multi-functional processes. Results oriented project

manager, throughout a global enterprise.

PROFESSIONAL SKILLS

• ITIL 3.0 Certification

• Systems Development Life Cycle V5

• Six Sigma Process Excellence / Design Excellence – Certified Green Belt

• PMP

• Leadership Effectiveness and Development

• Management and Leadership

• Communication Effectiveness and Assertiveness

TECHNICAL SKILLS

• Active Directory, Internal and External

• External (DMZ) Networking Architecture

• Infrastructure Development and Delivery

• Microsoft SharePoint 2007/2013

• Web Services (internal and external hosted)

• Windows server 2000, 2003, 2008

• Windows XP, Vista, 7 and 8, Mac OS

• Microsoft Exchange Server 2007, 2010

• Office 365

• IIS 5.0, 6.0, 7.0 and .NET 1.1, 2,0, 3.x, 4,0

• TCP/IP-SSL-HTTP(S)-(S)FTP

• Microsoft Office Suite – Excel, Word, Project, PowerPoint, Visio (2010, 2013)

PROFESSIONAL HISTORY

Matlen Silver for Atos (McGraw Hill Education), Hightstown, NJ

Interim Separation Project Manager, Post Office 365 Migration July-Aug 2014

Continued migration efforts for the McGraw Hill Education separation project as it pertained to Office 365 and related

projects.

• Coordinated the manual mailbox migrations, MX Record Cutover, SCCM, PKI, Citrix, VDI (virtual desktop),

SharePoint server a site migrations.

• Coordinate with key stakeholders, technical leads and business to ensure smooth migration

• Facilitated, lead any troubleshooting issues that may have arisen post migration.

• Report to business, Atos teams daily.

• Update project schedule as required.

• Resource allocation and timesheet approvals.

JOHNSON & JOHNSON IT, Raritan, NJ

Technology Manager, Web Services Operations 2010–March 2014

Coordinated, mentored, and directed off-shore SharePoint team of 18, while leading cost saving initiative to retire legacy

servers and applications and providing additional Web expertise for other teams. Collaborated with engineering teams to

develop a disaster recovery strategy. Supported Windows and Global Messaging teams by utilizing SharePoint / .NET,

IIS, DMZ infrastructure knowledge, including internal and externally hosted web services, to troubleshoot application and

fr framework issues and perform knowledge transfer through articles and training.

• Managed large FTP migration effort which consisted of several hundred FTP sites, as part of a security and

compliance initiative. In conjunction with both internal and external clients, identified, documented, and facilitated

either the migration or retirement of FTP sites to either SFTP or MBox.

• Managed off-shore personnel deliverables for commitments and quality, ensuring efficiency, timely completion of work

assignments and commitment of service level agreements to clients were met.

• Developed strong relationships with supporting organization teams, including, but not limited to, Application Services,

Engineering, Networking, Database, Hardware, Storage and Backup, facilitating incident and capacity management,

infrastructure upgrades and change control processes.

• Facilitated successful retirement of legacy systems as part of data center consolidation effort, resulting in average

yearly cost savings of $750K. Received award for Legacy server / application retirement and cost savings.

Technology Manager, Service Transition 2008 – 2010

Transitioned new / existing service or technology from engineering through operations, including SharePoint Application

and infrastructure, quarterly SharePoint updates / hotfixes, installation and testing of new WebParts, eRoom and Lotus

Notes migration and any project relating to DMZ (server and / or application). Maintained all service intake requests

relating to SharePoint.

• Played major role in readiness of external Web 2.0 zone, working with network teams to ensure all required firewall

ports for monitoring, backup, and database access were open and functional.

• Developed application transition processes from pilot to production environments, providing turnover to operations for

continual deployment and support.

• Managed large scale project, successfully migrating disparate DNS environments across global organization to single

DNS infrastructure. Led team of 8, established timelines, milestones, deliverables, and completed ahead of schedule

and within budget.

• Received award for Data Center Consolidation project, identifying and retiring legacy Windows 2000 servers, resulting

in yearly cost savings of $500K

Technology Manager, e-Solutions Deployment 2003 – 2008

Delivered secure and stable internal and external web hosting environment for North America and Asia Pacific.

• Improved client experience by employing standardized operating systems, applications and monitoring tools.

• Contributed to the design, deployment and support of .NET shared platform for both North America and Asia Pacific,

traveling to Singapore to train and provide knowledge transfer to ASPCA teams.

• Designed and deployed external Active Directory infrastructure (DMZ facing), which was instrumental in deployment

of external applications, LPA (Limited Partner Access), the external shared web hosting environment and Identity

Management (single sign-on).

• Provided stable, secure Windows Web Hosting environment for North America in both dedicated IIS and shared .NET

environment, implementing internal and external URL monitoring, capacity management and reliable backup.

• Provided technical consultation for clients in development and deployment of over 100 web sites, including Global

Access Equity used for managing executive compensation, making recommendations for site layout, application and

database and Web levels.

Manager, North American Deployment Planning 2002 – 2003

Assessed and collaborated with various teams to provide a clear and concise progression of technologies from concept

through support.

• Developed standards and processes for proper turnover of technology or service from Development to Deployment

and Deployment to Operations and acted as liaison, ensuring proper processes, documentation and procedures were

followed.

• Supported Project Manager, ensuring process compliance through critical stages of projects.

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• Organized, led and implemented largest internal Six Sigma project, during which obtained Green Belt in Process and

Design Excellence. This project consisted of 26 separate sub-processes which detailed how a technology or service

channeled from conception through design phase into development, deployment and finally support.

Manager, Operations Global Messaging / Windows Server Support 2000 – 2002

Managed day-to-day operations of Global Messaging / Windows support teams. Participated in quarterly and year-end

reviews for Global Messing Staff.

• Spearheaded Operations Global Messaging / Windows Support team by developing monitoring standards, escalation

procedures, and staff training for operational support of Microsoft Exchange in 7x24 environment.

• Developed and maintained standards, policies and metrics, which was later adopted by other operational teams.

• Established quarterly and year-end departmental and developmental goals, providing feedback focused on

accomplishments, areas of improvement, employee development, and obtainment of career goals.

• Coordinated shift scheduling for team of 12, providing 7x24 hour support.

Sr. Consultant, Operations Global Messaging / Windows Server Support 1998 – 2001

Supervised daily operations for newly formed Global Messaging team. Provided high-level support to diagnose, isolate,

troubleshoot and resolve problems for Windows Server and Exchange infrastructures, both proactively and as reported by

clients, utilizing monitoring tools, administrative consoles and collaborating with Network, OS, hardware and backup

teams.

• Provided technical and operational assistance to new Global Messaging staff members, increasing their knowledge

and expertise in technology, processes and procedures.

• Liaised between Operations and Deployment, providing knowledge base of ongoing problems / resolutions and

upgrades.

• Developed and maintained all technical and operational documentation and procedures, including architecture

documents and diagrams and standard operating procedures (SOPs), to be used as detailed monitoring guidelines.

• Established Delivery Acceptance Criteria (DACs), providing a list of requirements that must be satisfied prior to

delivery of a technology or service to Operations for support.

• Received Award for participation in first Global Incident Response Team formed after virus invaded messaging

environment

• Name of award? Award for implementing capacity management tools for MS Exchange and Windows servers. These

tools were leveraged within other operational departments.

Contractor, Global Messaging / Windows Server Development, Deployment, Support 1996 – 1998

Engineered messaging and global directory solutions across organization to consolidate and retire disparate email

systems into single infrastructure, assisted and trained field engineers with documented installation procedures and

provide end-user training.

• Architected, designed, built and supported 1 st Active Directory (AD) and Microsoft Exchange Infrastructure for 120K+

users, globally, resulting in 1st AD infrastructure and Global Address List in organization.

• Built and deployed AD, WINS, and Exchange servers servicing North America, EMEA (Europe, Middle East, Africa)

and Asia Pacific, serving as hub for all other servers installed across regions.

• Implemented 1st monitoring tools for Windows and Microsoft Exchange servers through administrative consoles,

SCOM and NetIQ, as well as backup strategy utilizing NetBackup, enabling mailboxes to be easily restored.

• Evaluated and tested SNMP monitoring tools, monitoring bandwidth and utilization in conjunction with network team.

• Documented, trained and supported Delivery teams for site installations and migrations with tandem teamwork and

checklists.

• Received Global Messaging Infrastructure award for deploying 1st global messaging infrastructure in a global

organization.

EARLIER CAREER

Early Career:

CommVault Systems, Inc., Eatontown, NJ – Desktop/Systems/Network Manager

System Builders for Merrill Lynch, Plainsboro, NJ – Network Administrator

WilTel Data Network Services for Merrill Lynch, Plainsboro, NJ – Data Network Engineer

MISCO USA, Holmdel, NJ – Technical Support Manager

Hugin Sweeda, Pine Brook, NJ – Product Specialist

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EDUCATION

Union Technical Institute, Neptune, NJ – Computer Science

Business and Computer Science, Brookdale Community College, Lincroft, NJ

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