Customer Service Administrative Assistant

Tiffany Rojas

352-***-**** *********@***.***

**** ******* ******, *********, *.Y. 11385

Work Experience

Forum Staffing Group, New York, N.Y. 12/2014 - 3/2015

Receptionist & Conference Center Coordinator at FPWA

Switchboard operator

Assisted Walk in clients

Coordinate all in house meetings/reservations

Create weekly Conference room schedule & monthly spreadsheet of all

meetings, amounts due, and payment date

Create and file invoices, receipts, and new accounts using Sales Force

Pediatric Healthcare of Queens, Astoria, N.Y. 8/2014 - 12/2014

Receptionist

Receptionist duties - Answer phones, file, fax, copy

Submit patient referrals

Verify insurance eligibility

Call in refills and new prescriptions to pharmacies

Manage prior authorizations for patient medications

Assist with medical records release

Maintain a clean and safe reception area

Leonard H. Klatt Law Firm, Ocala, FL. 2/2014 - 6/2014

Receptionist

Receptionist duties - Answer phones, file, fax, copy

Set up files for all new Criminal cases

Assist in typing court related documents, Wills, and client mail

Update Current Client, Potential Client, Money Owed and Evidence

Requests lists

Advanced Physical Therapy, Ocala, FL. 9/2013 - 2/2014

Administrative Assistant

Activate all new patients

Assist with billing and medical records requests

Help organize marketing events

HR duties - Payroll, time off requests, time clock corrections

Process monthly office inventory and supply orders

Tiffany Rojas

352-***-**** *********@***.***

1720 Madison Street, Ridgewood, N.Y. 11385

AIDS Center of Queens County, Jamaica, N.Y. 1/2012 - 3/2013

Case Manager

Intake and manage cases for the Youth Outreach Program

Provide Rapid HIV Counseling/Testing services

Engage new clients through outreach events

Coordinate program presentations

Ensure program efficiency through quality assurance meetings

Accompany clients to medical, legal, and social services appointments

Education

John Jay College, New York, N.Y. 9/2009 - Present

Anticipated Bachelor’s Degree in Criminology

Peter F. Vallone Scholarship

Notre Dame High School, New York, N.Y. 9/2005 - 6/2009

Second Honors Graduate

Regents Diploma

Certificates/Trainings

First Aid CPR AED

AIDS Institute Courses: HIV Testing in NYS, Webinar - Prevention

Strategies and HIV Positive clients, HIV Testing - Skills Practice

OraSure Technologies: Oraquick Rapid testing for HCV and HIV - 1\2

Arms Acres - Innovative Approaches to Trauma Informed Consent:

Integrated Treatment of Trauma and Substance Misuse Disorders

Part 2

NYC DOH - Riker’s Island Training for Peer Educator

Quality Improvement 101 Training

Skills

Fast learner, Good Communication/Customer service, Proficient in Microsoft Word, Powerpoint

and Basic Excel, Detail oriented, Bilingual - English and Spanish

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