ELISEUS JONATHAN FERNANDES

404-***-****

acowdr@r.postjobfree.com

EDUCATION

Clayton State University Morrow, Georgia

Bachelor of Science in Computer Science, minor in Mathematics December 2014

Dean’s List

Spring 2013, Summer 2013, Fall 2013, Spring 2014, and Fall 2014

Coursework

Data Structures & Algorithms, Game Design & Programming, Computer Networks &

Security, Database Design & Implementation, Software Engineering Design, Computer

Graphics, Artificial Intelligence, Human Computer Interaction, Unix (Linux) Systems

Programming & Administration, Computer Science Research

CERTIFICATIONS

Dell Warranty Parts Direct Certifications January 2012 - Present

Dimension Desktops, OptiPlex Desktops, Precision Workstations, and Notebooks

H+ Certification January 2012

SOFTWARE COMPETENCIES

Programming Java, C++, C# Java

Knowledge of JavaScript, Ruby, Grails, Shell Script, HTML

Knowledge of SQL Server

Databases

MS Office Suite 2010/2013; Google Docs, Spreadsheets

Software Resources

Desktop Management LANDesk, Symantec Ghost, Deep Freeze

XP/Vista/7/8/8.1, OSX, iOS, Android, UNIX

Operating Systems

Ticketing Systems Wemedy, Service Desk Wemedy, Service Desk

WORK EXPERIENCE

Clayton State University – The HUB Morrow, Georgia

January 2012 – November 2014

Lead Technical Analyst Tier II

Lead call center and campus support locations

Train and supervise new staff

Provide virtual and on-site technical support

Provide support for on campus network issues

Provide technical support for conferences and in-class presentations

Create, maintain, and deploy workstation images using LANDesk and Ghost

Create and manage device collections, queries, reports, and computers using

LANDesk

Manage Group Policy Objects

Troubleshoot user accounts in Active Directory

Troubleshoot user and shared mailboxes on Exchange Server 2010/2013

Eliseus Jonathan Fernandes Page 2

Manage network shared folders and permissions

Troubleshoot and resolve software/hardware issues

Support desktops, laptops, printers, and smartphones

Install hardware upgrades on desktops, laptops, and printers

Install software on student, faculty, and staff computers

Communicate technical information directly to clients

Document incidents and service requests using ticketing system

Assist in creation of Service Catalog that lists the various services that the HUB

provides

January 2012 – November 2014

Special Project Team Leader

Manage Windows images for students and employees

Create and manage custom images for the Library and Testing Center

Create and manage Software Distribution Packages for students and employees

Assist in managing LANDesk Management Console

Create custom PowerShell, XML, and Batch scripts for various purposes

Troubleshoot department specific applications

Migration Team Leader June 2012 - December 2012

Create and manage migration templates in LANDesk

Train and supervise staff for migrations

Set up meetings and schedule migrations with department heads

Follow up with clients after migration is complete

August 2009 – December 2011

Technical Analyst Tier I

Support desktops, laptops, printers, and smartphones

Install software on student, faculty, and staff computers

Troubleshoot and resolve software and hardware issues

OTHER SKILLS

Bilingual - English and Hindi

REFERENCES

Available on request

Contact this candidate