Customer Service Supply Chain

Wes Williams CSCP

www.linkedin.com/in/wesw**/

******@*****.*** (preferred method of contact)

Mobile: 502-***-****

I am a Certified Supply Chain Professional noted for above and beyond

output, computer skills, organization, attention to detail, communication,

and attendance.

Education:

University of San Francisco Online, Advanced Professional Supply Chain

Managemen Certificate. Sep. 2014

Includes:

. Functional Perspective of Supply Chain Management

. Tactical Implementation of Supply Chain Management

. Strategic Best Practices of Supply Chain Management

. Piedmont Community College, Associate of Science - Graphic Arts. 2005

Graduate

. CACI Virtual University, Leadership and Quality Management Training.

2006-2013

. Prosser Vocational School of Technology - Drafting and Design. 2003

Graduate

. North Harrison High School - General Studies. 2003 Graduate

Experience:

Bruce Fox Inc. April 2014 - Present New Albany, IN

Material Control Specialist

. Responsible for reviewing all daily inventory and labor transactions for

all of Fox Group Inc. inventory totaling over 4000 items.

. Create weekly status reports detailing cost performance indexes, budget

variance, and inventory activity.

. Based on cycle counts, returned material to inventory and influenced

efficiency in production, which lead to a 16% reduction in waste and

improved inventory accuracy.

. Analyze inventory and work order activity to effectively assign and

schedule cycle counts.

. Investigate and resolve simultaneous inventory and production

discrepancies while keeping coworkers informed of potential conflicts.

. Submits Engineering Change Requests for changes to material requirements

or production instructions when necessary.

. Conducts retraining when necessary.

. Cross trained for production planning.

. Inspect reject material and submit for rework or destruction accordingly.

. Data Mining for trend recognition in production, cycle counts, and

material usage.

Integrity Staffing for Amazon FC (weekends) June 2014 - Present

Shepherdsville, KY

Stower

. Utilizing an RF scan gun, stowed products for storage and future

shipments.

. Basic knowledge of all departments of fulfillment center operations

. Cross trained for multiple inbound departments, picking, and special

projects.

. Basic troubleshooting for RF scan guns, industrial equipment, and

conveyor lines.

. Assisted and influenced other associates with basic scan gun

troubleshooting and inventory conflict resolution.

. Organized storage shelves for easy stock removal and improved space

utilization.

. Standing, walking, crouching, lifting and reaching for 10+ hours a day.

AGM March 2013 - April 2014 Lexington, KY

Material Coordinator

. Logistics and inventory management for the DoD.

. Reorganization of warehouse for more organized material storage and

streamlined picking.

. Train, direct, and influence new hires.

. Investigated and resolved inventory and logistics discrepancies.

. Inspected products for damage and submitted for reuse or destruction

accordingly.

. Coordinate and expedite flow of material, kits, and assemblies for

accurate shipment.

CACI Inc. June 2002 - April 2012 & Nov.2012 - March 2013(called back

after lay off) New Albany, IN

Warehouse Specialist / Project Lead Jan 2006 - April 2012

. 4/2011 Promoted to Project Lead for warehouse relocation project and

planning large and small warehouse storage facilities. Task included

successful team direction for disassembly, packing and shipping of

assets, and design, assembly, and modernization of the new facility on

site.

. Lead a team of 1 to 3 people in a KANBAN production model and tracked

inventory for 6,000 items.

. Scheduled production of kitting operations for just-in-time future

delivery.

. Implemented an automated warehouse management system utilizing barcodes.

. Maintained at least 99% inventory accuracy to avoid insufficient

quantities.

CACI Graphic Artist June 2002 - Dec. 2005 & Nov. 2012 - March 2013

(called back after lay off, part time)

. Using Adobe Creative Suite, created original artwork and photographs for

presentations and other artistic applications including a healthy meals

cookbook for armed forces soldiers.

. Showed comfort in multiple projects with varying difficulty and

deadlines.

Fourteen Foods (Dairy Queen) Oct. 2012 - March 2013 (Part time)

New Albany, IN

Shift Manager

. Directed staff of 1 to 6 employees for best customer service, leading to

superior food quality and delivery times that improved customer

satisfaction and return rate.

. Provided and directed exceptional service customer conflict resolution,

increasing consumer ratings for the store.

. Maintained proper sanitation and appropriate stock levels in kitchen and

customer service areas.

. Training new hires in all areas, leading to capable cross trained

employees.

Avion Systems for UPS Sep. 2012 (iPhone 5 Launch, temporary)

Louisville, KY

Distribution Lead

. General training and supervision of 20 packers.

. Oversight of shipping accuracy and efficient packaging.

. Prepared packing and shipping areas for iPhone 5 launch.

. Observed employee performance & motivated for improvement or encouraged

good performance accordingly.

. Located highest priority packages to ensure on time shipment to the

customer.

Microsoft Office:

Experienced user of Excel, Word, Outlook, and PowerPoint.

Certifications:

. Current DoD Secret Security Clearance

. QA8101 DoD Warehouse Certification

. Licensed Forklift Operator; experienced with many forklifts in poor

conditions. (night, snow, small areas, etc.)

. ISO 9001

Other leadership:

. Implemented a warehouse management system utilizing barcodes. This

eliminated excess inventory and streamlined production to continually

boost the number of kits produced annually. 2008-2011

. Provided job training to new hires on every job. 2006-Present

. Extended experience with major & minor decision-making and collaboration

on large projects. 2006-Present

. Whitewater rafting captain. 2011

. Director for large group project at Piedmont College. 2004

. Senior Football Captain. 2003

Awards:

. On-the-spot employee recognition. Numerous

. Four Years Perfect Attendance: North Harrison High School. 2003

. Student of the Month: Prosser Vocational School of Technology. April 2003

. Student of the Month: North Harrison High School. Jan. 2003

REFERENCES AVAILABLE UPON REQUEST.

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